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ORGANIZATIONAL STRUCTURE

šŸ¢ Organizational Structure

A system that shows how work and authority are arranged in an organization.

šŸ”¹ Functional Structure

  • Workers grouped by specialty
    Example: kitchen staff, front desk, housekeeping
    Organizational Structures.pptx

šŸ”¹ Divisional Structure

  • Grouped by products or services
    Example: food service team, rooms division
    Organizational Structures.pptx

šŸ”¹ Flat Structure

  • Few managers

  • Faster communication
    Organizational Structures.pptx

HOTEL ORGANIZATIONAL STRUCTURE

Chain of Command:

  • Owner

  • General Manager ā€“ overall hotel operations

  • Second Tier Managers ā€“ assist GM

  • Third Level Managers ā€“ department heads
    Organizational Structures.pptx

Span of Control

  • Number of workers a manager supervises
    Organizational Structures.pptx

Hotel Department Colors (Ship/Hotel Setup)

  • Deck ā€“ Black & Gold

  • Engine ā€“ Purple & Gold

  • Hotel ā€“ White & Gold

  • Medical ā€“ Red & Gold

HOUSEKEEPING DEPARTMENT ā€“ BULLET KEYWORDS REVIEWER

Main Function

  • Cleanliness

  • Sanitation

  • Order

  • Customer service HK-Personnel, Job Description aā€¦

Executive Housekeeper

  • Department head

  • Housekeeping & Laundry

  • Total cleanliness

  • Cost control

  • Reports to GM

  • HR management HK-Personnel, Job Description aā€¦

Housekeeping Manager

  • Guestroom management

  • VIP rooms

  • Out-of-order rooms

  • Linen control

  • Chemical handling HK-Personnel, Job Description aā€¦

Laundry Manager

  • Laundry operations

  • Technical systems

  • Washing formulas

  • Stain removal

  • Fabric care

  • Staff management HK-Personnel, Job Description aā€¦

Floor Supervisor

  • Floor keys

  • Maintenance reports

  • Status reports

  • Linen par stock

  • Time management HK-Personnel, Job Description aā€¦

Room Attendant

  • Room cleaning

  • Linen changing

  • Guest assistance

  • Turn-down service

  • Lost and found

  • Maidā€™s cart HK-Personnel, Job Description aā€¦

Laundry Attendant

  • Linen sorting

  • Washing machines

  • Detergents

  • Clean laundry area

  • Long standing hours HK-Personnel, Job Description aā€¦

Linen Room Supervisor

  • Linen records

  • Linen movement

  • Staff supervision

  • Replacement planning

  • Inventory systems HK-Personnel, Job Description aā€¦

Linen Room Attendant

  • Issue clean linen

  • Shelving linen

  • Linen count

  • Discards record

  • Vocational training HK-Personnel, Job Description aā€¦

Public Area Supervisor

  • Public area cleanliness

  • Maintenance coordination

  • Banquet halls

  • Conference halls

  • PMS knowledge HK-Personnel, Job Description aā€¦

Night Supervisor

  • Night cleaning

  • Low guest traffic

  • Guest needs

  • Lost and found

  • Hotel software HK-Personnel, Job Description aā€¦

Storekeeper

  • Stock control

  • Cleaning supplies

  • Inventory records

  • Purchasing coordination

  • Bookkeeping HK-Personnel, Job Description aā€¦

Valets / Runners

  • Collect laundry

  • Deliver laundry

  • Guest service

  • Communication skills HK-Personnel, Job Description aā€¦

Tailors / Seamstress / Upholsterer

  • Linen repair

  • Uniform repair

  • Stitching

  • Upholstery repair

  • Guest clothes HK-Personnel, Job Description aā€¦

Housepersons

  • Heavy cleaning

  • Pool cleaning

  • Garden paths

  • Assist room attendants

FRONT OFFICE DEPARTMENT ā€“ BULLET KEYWORDS REVIEWER

Main Function

  • First impression of hotel

  • Most visible department

  • Guest contact center Front Office-Personnel, Job Desā€¦

Front Office Manager

  • Hiring & training staff

  • Supervision & discipline

  • Office harmony & morale

  • Crisis handling

  • Customer service

  • Troubleshooting Front Office-Personnel, Job Desā€¦

Receptionist

  • Guest greeting

  • Check-in / check-out

  • Special requests

  • Room assignment

  • Key issuing

  • Guest information Front Office-Personnel, Job Desā€¦

Reservation Agent

  • Room reservations

  • Arrival & departure lists

  • Guest folders & messages

  • Budget-based booking

  • Inter-department coordination Front Office-Personnel, Job Desā€¦

Concierge

  • Restaurant reservations

  • Tour & transport booking

  • Event & ticket arrangements

  • VIP assistance

  • Local information Front Office-Personnel, Job Desā€¦

Cashier

  • Guest billing

  • Folio maintenance

  • Credit/debit handling

  • Foreign currency

  • Safe deposit system Front Office-Personnel, Job Desā€¦

Telephone Operator

  • Incoming & outgoing calls

  • Wake-up calls

  • Call routing

  • Paging services

  • Hotel service information Front Office-Personnel, Job Desā€¦

Door Attendant

  • Guest welcome & farewell

  • Door opening

  • Luggage assistance

  • Parking coordination

  • Guest safety Front Office-Personnel, Job Desā€¦

Bell Boy

  • Luggage handling

  • Guest escort

  • Room orientation

  • Mail delivery

  • Hotel information Front Office-Personnel, Job Desā€¦

Guest Services

  • Luggage & mail handling

  • Guest paging

  • Emergency assistance

  • Parking services

  • External reservations Front Office-Personnel, Job Desā€¦

Reservation Manager

  • Reservation review

  • Occupancy forecasting

  • Travel agent coordination

  • VIP & repeat guest deals

  • Staff supervision & training Front Office-Personnel, Job Desā€¦

Reception Manager

  • Reception standards

  • Staff training & appraisal

  • VIP events handling

  • Front office procedures

  • Database updates Front Office-Personnel, Job Desā€¦

Guest Services Manager

  • Guest correspondence

  • Message delivery

  • Staff scheduling

  • Complaint handling

  • Service quality control Front Office-Personnel, Job Desā€¦

Guest Relations Officer (GRO)

  • VIP greeting

  • Personalized service

  • Guest satisfaction

  • Escort & pre-arrival check-in

  • Experience enhancement Front Office-Personnel, Job Desā€¦

Night Audit Manager

  • Night shift operations

  • Posting charges & taxes

  • Guest accounts

  • Duty manager role

  • Front office systems Front Office-Personnel, Job Desā€¦

Communication Manager

  • Hotel communication systems

  • Telephone operator supervision

  • Fax & message delivery

  • Technology upgrades

  • Staff appraisal Front Office-Personnel, Job Desā€¦

Valet Attendant

  • Guest greeting

  • Luggage unloading

  • Vehicle parking

  • Vehicle retrieval

  • License & safety Front Office-Personnel, Job Desā€¦

Front Office Staff Qualities

  • Professional appearance

  • Polite & courteous

  • Strong communication

  • Integrity & honesty

  • Problem-solving skills

  • Quick decision-making