Meeting Notes

Areas of Opportunity: Addressing concerns to improve performance and perception.
NSAID is critical: Focus on improving NSAID scores.

Email Complaint: Someone complained about Kristen's SAT scores to Chef Tom, prompting a full menu revision (domestic and international).
Green Sauce Incident: Kristen admitted to sending the picture of the green sauce to Chef Tom, leading to the sauce revision.
NSAT Impact: A $0.2$ point drop in NSAID is attributed to the complaint.
DL Leadership Feedback: Negative feedback was received from DL leadership.

Confirmation on Menu Revision: Acknowledge Chef Tom's email and confirm commitment to revising the menu.

Purpose: To provide supportive notes for team members experiencing difficulties.
How it Works:
- Team members write thoughtful notes.
- Notes are placed in the positivity jar.
- Anyone can take a note to read and then return it to the jar.

Active Corrections: Actively addressing issues identified in the scorecard.
NSAT Improvement: Aiming to improve NSAID scores to at least a four.
International Score Impact: Achieving a four in other areas often correlates with a good international score.

Issue: Numerous comments on the chipotle chicken meal.
Explanation: Two line items (Roasted Chicken and Chipotle Chicken) from one guest appear as separate entries.
Upgrade Issue: When guests upgrade to DP, both codes are linked to the same person.

Domestic Upgrades: Free upgrades are possible domestically up to 24 hours before the flight.
International Upgrades: Free upgrades are not available for international flights.
Non-Revenue Passengers (Non-Revs): Non-revs can upgrade on international flights, unlike regular passengers.

Ten-Day Financials: Reviewing the ten-day financial performance.
Budget vs. Forecast: Budget is $4.63$ , while the forecast is $4.51$ .
Outstanding Invoices: Unprocessed invoices are impacting the financial overview.

High Cost: Approximately $10,000$ spent on Nature Seal due to high usage.
SOP Needed: Lack of a standard operating procedure (SOP) for Nature Seal usage per batch of apples.

Overhead: Resco items (sheet trays, speed racks) are classified as overhead.

Three-Day Rule: A rule stating produce held for more than three days should be discarded.
Objective: The three-day rule aims to to reduce moldy berries.
One-Day Cycling: Stricter enforcement to keep no more than one day's worth of produce on hand.
Daily Production: Produce is available every day except Sunday, allowing for a two-day buffer.

Labor Over: Current labor is over by $85$ .
Department Adjustments: Each department needs to reduce labor by two.
Transportation Production: Transportation production was down two hours week over week, while the others remained flat.

Better Utilization: Finding more effective ways to use Shandy from Lanceman.
Current Usage: Shandy is covering two days for Emma; the other three days are not optimized.
Production Support: Utilize Shandy full-time in production for tasks like pulling FSRs.

Eliminate Waste: Identifying and eliminating wasteful practices.
Oasis: Relocate Oasis to another area where it can be used more efficiently.

Supply Management: Spending the next couple weeks in supply to address issues.
New Menus: Shake Shack, Hawaiian, and Air Canada menus are in progress.
Yago: Yago handles the ordering for all new menus; coordination is essential.
Timeline: Orders placed now will arrive by the twenty-second.
Menu Launches: Shake Shack, Delta Domestic, Delta International, and Aeromexico launch on the third.
Air Canada Menu: Good to go besides french toast, ordered today.

Accountability: Operations managers must hold all managers accountable.
Intervention: Jump in to address failing departments and ensure accountability.