Itensity Access

Identity Access System
- This system is specifically located on the computers in the reception area.
- Used to manage member check-ins.

Tagging In
  - When members tag in, their profile displays crucial information including:
    - Member's picture
    - Membership details (name, membership number, date of birth, package info)
    - Any important messages (e.g., "member needs fingerprints")
Fingerprint Enrollment
- If a message indicates that fingerprints are needed, staff must instruct the member to scan their fingerprints to clear the message.

Key Information Displayed
  - Member's name, member number, date of birth, package information.
  - Minimum duration and end dates highlighted:
    - Green for members within their contract term.
    - Red for members outside their contract term.
  - Additional details:
    - Membership duration start date
    - Debit order date
    - Any membership benefits
Access Features
  - First access — highlighted in green if it is the member's first time using their card. If the logo appears instead of the picture, ask the member to tag in again to display their photo.
  - Functionalities available upon access:
    - More Info
    - Find Member
    - Gate Override
    - Guest Access
  - Recent Members Display: Shows the last five members who tagged in.

Open Cases Display
  - If a member has any open cases in the queue, the case number will appear when they tag in.
  - Member Override Functionality:
    - Appears if a member's access is denied. Usually indicates an issue with their account status (shown in red).

Buddy Tag (formerly referred to as Black Tag)
- Used for specific membership permissions and allowances.

More Info Tab
- Provides quick access to member information when signed into the identity backend.

Profile includes:
  - Personal data (ID number, full names, contact information)
  - Membership status (active, account status legal status)
  - Membership contract specifics (join date, confirmation date, minimum duration details)
Contract and Payment Details
  - Contract Type: Twelve-month national membership.
  - Age Discounts: Example of discounts applied (e.g., student discounts).
  - Monthly Membership Fee:
    - Example Rates: First three months at $R 1.09 ext{ (note: currency symbol used here as an example)}$ , then $R 5.04$ thereafter, total account fees, etc.
Membership Access Permissions
- Home club assignment (e.g., Planet Fitness, Baroni, Lakefield).
- Access permissions can be checked to ensure members tag in correctly to corresponding clubs.

Guest Access and Added Guests
- Records of guest entries and limitations, maintains compliance in records.
- Function to view the history of how many guests the member has brought.
Account Management Details
- Payment management (self-pay, payment dates).
- Freeze history and previous account states recorded.
Attachments Section
- Contains digital copies of member documents (e.g., ID or contracts).
- Important security measure: Members must provide ID numbers to unlock documents.

Logging Interactions
  - Documentation of each interaction with a member is crucial for improving service and resolving issues.
  - Types of Logs:
    - Membership log notes: Updates on changes to their profile or membership status.
    - Communication log notes: Messages sent from the organization regarding payments, alerts, notifications about club updates, etc.
Importance of Communication Logs
- Members receive notifications based on their profile entries ensuring timely information delivery regarding payments and promotions.

Staff should always rely on member profiles to assist effectively, as individual circumstances can vary greatly between members.
Accurate profiling leads to increased satisfaction, compliance in document management, and clear communication.
Engage with members on their specific situations with clear records available for reference, especially during disputes or exceptions.
Final Note: Staff are trained to maintain and utilize the Identity Access System effectively to ensure proper member service and compliance with club policies.