Interpersonal Communication and Emotional Intelligence
Emotional Intelligence 💭
The interpersonal communication process
The exchange of simultaneous and mutual messages to share and negotiate meaning between those involved.
Meaning
Encoding
Decoding
Sender — encode and send — message in medium — receive and decode — Receiver
Understanding the interpersonal communication process
One goal of interpersonal communication is to arrive at shared meaning.
The people involved
Potential Obstacles to Shared Meaning
Noise is any obstacle to the process of effective communication
Physical noise
Real, literal noise
Physiological noise
Being blind
Being deaf
Semantic noise
Poor word choices
Misinterpretation due to the meaning of words
Cultural differences
Language barriers
Psychological noise / hijacking
Being in a bad mood
Filter of lifetime experience
One’s way to do things differ from others’
Emotional Intelligence (EQ)
Domains of Emotional Intelligence
Self-awareness (internal)
Understanding oneself and our obstacles
Self-management (internal)
Managing emotions in order to communicate effectively
Empathy (external)
Being aware of other people’s emotional states or emotions
Relationship management (external)
Emotional Intelligence Skills 🤹
Active Listening
Components of active listening:
Paying attention
Get rid of all the noise
Holding judgement
Do not rush to judgements or interject before the other person has finished communicating
Reflecting
Mirror what you hear to make sure the other person knows that you heard what they said
Clarifying
Address any misunderstanding
Summarizing
In your own words, tell the other person what they said back to them
Sharing
Now it’s your turn!
Don’t make it all about yourself!
Recognizing Barriers to Effective Listening
Barriers:
Lack of time
Lack of patience and attention span
Image of leadership
Communication technology
Fear of bad news or uncomfortable information
Defending
“Me too” statements
Giving advice