EXECUTIVE SUMMARY

Team 2 conducted a systems analysis of Mèche Coiffure et Esthétique, identifying inefficiencies and unstandardized processes leading to vulnerable data management. Utilized tools such as the PIECES framework and data flow diagrams (DFDs), the team developed recommendations to enhance process efficiency, data safety, accessibility, and customer service within a budget of CAD 1,000.

CLIENT BACKGROUND

Mèche Coiffure, founded in November 2018 by Maria Lacorte and Nadia Lanni, offers hair care services and sells various hair products. The salon focuses on customer hospitality, providing a welcoming experience with personalized consultations.

SYSTEM INVESTIGATION

The analysis incorporated different components of the current system, noting significant areas requiring improvement. Key subsystems include service provision, employee management, and inventory reordering.

FACT-FINDING TECHNIQUES

Data collection involved interviews, direct observations, and document analysis, revealing critical insights into daily operations and system interactions.

MODELS OF THE CURRENT SYSTEM

Logical DFDs and use case models were developed to visually depict the flow of data and interactions within the system, facilitating a better understanding for both the analysts and clients.

PROBLEM ANALYSIS: PIECES FRAMEWORK

Utilizing the PIECES framework, the team categorized issues observed in client service, product reordering, and employee management, identifying underlying problems such as lack of standard procedures, poor data security, and inefficient processes.

USER REQUIREMENTS ANALYSIS

Engaging with the owners highlighted their technological hesitations and the need for user-friendly systems that can be easily integrated into their operations without extensive training.

SPECIFICATION AND DESCRIPTION OF THE PROPOSED SYSTEM

The recommendations include standardizing appointment confirmations, creating a digital customer database, and enhancing inventory management with organized templates and tracking tools. This aims to improve operational efficiency, data security, and overall customer experience.

CONCLUSION AND LIMITATIONS

The analysis was limited to three main subsystems due to time constraints, potentially overlooking interconnected aspects of the broader system. Proposed solutions aim to provide a sustainable growth path for Mèche Coiffure in the future.