Lecture-1-VU - ICT Trend Challenges
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ICT Management
Victoria University
Melbourne, Australia
Thuy Cao
Email: Thuy.Cao@vu.edu.au
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Teaching Team
Unit Coordinator: Name and Email not provided
Lecturer & Tutor: Name and Email not provided
Victoria University
Melbourne, Australia
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Outline
Unit Overview
Unit Assessments and Schedule
What is ICT Management?
Is ICT Strategic?
Technology Trends and Challenges
Victoria University
Melbourne, Australia
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Topics to be Covered
ICT Trends and Challenges
IT Strategy, Business Strategy, and Alignment
IT Infrastructure and Cloud Infrastructure as a Service
Enterprise Systems and Data Management
Internet of Things (IoT) and Mobile Device Management
IT Governance with COBIT
IT Service Management with ITIL
IT Help Desk and Customer Relationship Management (CRM)
IT Risk Management and Cyber Security
ICT Project Management and Change Management
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Recommended Textbooks
Schilling, M (2015). Strategic Management of Technological Innovation (5th ed.). McGraw-Hill, USA.
Fitzsimmons, J.A & M.J Fitzsimmons (2018). Service Management: Operations, Strategy, Information Technology (9th ed.). McGraw-Hill, USA.
Reynolds, G (2015). Information Technology for Managers. Cengage: Boston, MA.
Adomi, E.E. (2010). Frameworks for ICT Policy: Government, Social and Legal Issues. IGI Global.
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Assessments
Assessment Tasks Overview
Tutorial Assessment: 20% (Each session)
Tests: 2 Tests - 20% each (40% total, Sessions 6 and 10)
Group Assignment: Case-study based project (40%, Session 10)
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ICT Management
Definition: ICT refers to the rapidly developing field of Information and Communication Technology.
Key Task: Provide users with functionalities needed for corporate process support.
Example: Cash Withdrawal from ATM
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ICT in Organizations
Role of ICT:
Company with ICT, Business Processes, Users
Addressing organizational needs through ICT functionalities
Components: ICT Management & Support, Information Systems, ICT Infrastructure
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Key Considerations
Every organization is unique, even competitors may differ in:
Firm Strategy: Approach to achieving objectives
Firm Culture: Shared beliefs and values
Infrastructure: Technological backbone that influences opportunities
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Systems View of Organizations
Technology Integration:
Organizational Environment
Inputs: Human, Physical, Financial, and Information Resources
Transformation Process: Management Input, Operations, Production
Outputs: Products, Services, Lessons Learned
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Management Basics
Definition of Management:
Planning, organizing, leading, controlling resources to achieve goals effectively and efficiently.
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Why ICT Management?
Challenges to manage:
Existing resources, vendor needs, budget constraints, customer demands, employee capabilities
Job Roles: ICT Manager, IS Manager
Key Activities: Evaluate ICT techniques, resolve management issues, propose service agreements, and strategic planning
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Components of ICT Management
IT Governance, IT Planning, and IT Performance Management are key to value-oriented IT management approaches. These components recognize potential and implement IT utility increments.
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ICT Maturity Management Levels
Measure and manage IT performance based on organization's maturity.
Levels:
Uncoordinated IT Management
Cost-oriented IT Management
Service-oriented IT Management
Business-oriented IT Management
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Uncoordinated IT Management (Level 1)
Responsibility: IT specialists develop projects, top management disengaged.
Communication gaps between IT and business units lead to fragmented efforts.
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Cost-oriented IT Management (Level 2)
Top management supervision over IT projects initiated by IT department. Focus on cost reduction over value addition.
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Service-oriented IT Management (Level 3)
Focus shifts from technology to service provided to business units. Involvement of top management in decision-making as well as user participation in prioritization of projects.
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Business-oriented IT Management (Level 4)
Highest level with integrated governance committees facilitating user side decisions. Prioritization of projects based on business activity impacts.
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Factors Influencing Management of Technology and Innovation
Production processes, engineering activities, socio-technical systems, financial systems, decision-making processes, and managers' experiences.
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Global Management Challenges
Competitive advantage, efficiency, quality, responsiveness, ethical standards, managing diversity, crisis management, IT utilization.
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Group Activity
Tutorial material discussed during the course.
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Is IT Strategic?
Exploration of the strategic importance of IT today.
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Carr's Perspective (2003)
Book: "IT Doesn’t Matter?" - argues IT is now a commodity and lacks competitive advantage.
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Tectonic Shift (15-20 years ago)
Overview of early technological landscape with major players and the state of technology.
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Current Landscape (2019)
Significant profits and user engagement in tech companies. Growing internet usage in China and advancements in multimedia sharing.
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Social Media Impact (2019)
Rapid growth of social media and its influence on global connectivity and industry valuation of tech companies.
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IT Technology Trends
Discussion of leading technology trends impacting businesses and management.
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Technology Trends Comic
Depiction of organizational fatigue concerning technological advancements.
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Gartner Hype Cycle
Interpretation of technology hype and its phases: Innovation Trigger, Peak of Inflated Expectations, Trough of Disillusionment, Slope of Enlightenment, Plateau of Productivity.
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Purpose of Hype Cycle
Educate about emerging technology potential and reduce investment risks.
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Phases of Technology Life Cycle
Detailed phases of each hype cycle and their implications in tracking technology innovations.
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Gartner's Insights (2015)
Key tech trends: Computing Everywhere, SaaS, IoT, Big Data Analytics, Web-scale IT.
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Gartner's Insights (2018)
Updated key trends: AI foundations, Digital Twins, cloud advancements, conversational platforms.
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Top 10 Strategic Technology Trends (2019)
Overview of significant trends including Autonomous Things, Augmented Analytics, and Quantum Computing.
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Strategic Technology Trends (2020)
Continued evolution of strategic technologies to watch in the future.
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The Blockchain Spectrum
Evolution of the internet and blockchain technology's enabling capabilities.
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Top Strategic Predictions (2020 and Beyond)
Focus on emerging trends like AI augmentation, digital society transformations, and the future of work integration.
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What is Web-scale IT?
Infrastructure designed to support massive user scale, including cloud computing and DevOps integration.
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Web-Scale Technologies
Key technologies that encompass web-scale IT such as cloud computing, big data, and networking solutions.
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Case Study: Animoto
Cloud integration journey and scalability via AWS after rapid user growth post-launch.
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Managerial Roles in ICT
Discussion on the non-linear, often chaotic nature of managerial responsibilities.
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IT Trends of Managerial Significance
Key trends affecting management like cost declines, increasing usability of IT solutions, and data growth.
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Questions
Q&A session at the conclusion of the lecture.
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References
URL to strategic trends and management resources.