Jam Jam Tea Lab Cashier Training & Knowledge Exam Guide

Document Overview and Identification

• Document Title: Front of House - Training Cashier Knowledge Exam Answer Key V6.0

• Version Number: $6.0$

• Last Update Date: $2.11.2026$

• Organization: JAM JAM TEA LAB

• Status: OFFICIAL USE ONLY - CONFIDENTIAL - DO NOT SHARE

Menu Highlights and Recommendations

• Target Popularity: The most popular drinks at Jam Jam Tea Lab include:

  • Coconut Mango Pomelo

  • White Peach Milk Tea

  • Green Grape Smash

• Recommendation Strategy: When a customer asks for a recommendation, the cashier must first ask if they prefer fruity drinks or creamy drinks.

• Fruity Drink Recommendations:

  • Coconut Mango Pomelo

  • Green Grape Smash

• Milk Tea Recommendation:

  • White Peach Milk Tea

• Creamy Drink Recommendations:

  • Oreo Cream Boba Fresh Milk

  • Ube Cheese Foam Slush

Detailed Ingredient and Drink Profiles

• Green Grape Smash: This is a jasmine green tea-based fruit tea containing fresh green grapes and grape jam.

• Coconut Mango Pomelo: This is an ice-blended water-based mango slush. It contains:

  • Fresh mango bits

  • Grapefruit bits

  • Coconut mix

  • Agar boba

• Coconut Mix Composition: The coconut mix is made of coconut water, coconut cream, and coconut powder. It is important to note that it is NOT a milk substitute option and cannot be substituted with other milk due to its specific formulation.

Toppings and Texture Guides

• Fruit Tea Pairings: Toppings that go well in fruit tea include:

  • Aloe vera

  • Agar boba

  • Lychee jelly

  • Tea jelly

• Milky Drink Pairings: Toppings that go well in milky drinks include:

  • Brown sugar boba

  • Barley boba

• Barley Boba Definition: Barley is a type of grain. It tastes similar to rice and has a texture that pops when bitten. Cashiers should offer a sample to customers after explaining this.

• Brown Sugar Boba vs. Agar Boba:

  • Brown Sugar Boba: This is the regular classic tapioca ball. It possesses a chewy and bouncy texture.

  • Agar Boba: Often referred to as "crystal boba," this is made with konjac jelly. It possesses a jelly-like and crunchy texture.

Milk and Dietary Information

• Default Milk Tea Creamer: By default, Jam Jam uses a "house cream" made with non-dairy creamer and condensed milk.

• Dairy Content in House Cream: The house cream is NOT dairy-free. It contains approximately $2-3\%$ dairy sourced from the condensed milk.

• Dairy Content in Coconut Mix: The coconut mix contains dairy because there is dairy present in the coconut powder.

• Foam Dairy Content: ALL foams (including cheese foam and brûlée foam) contain dairy, specifically heavy cream and whole milk.

• Cheese Foam: The specific cheese used in the cheese foam is Cream Cheese.

• Establishing Dairy-Free Drinks: To make a default dairy drink dairy-free, the cashier must substitute the milk with a non-dairy option and remove any foam.

• Drinks That Cannot Be Dairy-Free: The following drinks cannot be modified to be dairy-free under any circumstances:

  • Ube Cheese Foam Slush (The ube powder itself contains dairy)

  • Coconut Mango Pomelo

  • Crumble Coconut

  • Coconut Coffee

• Inherently Dairy-Free Series:

  • All Smash Series

  • All Pure Tea

  • Tangy Strawberry Slush

  • Aloe Grapefruit Slush

  • Crispy Green Plum Slush

  • Grapefruit Americano

  • Citrus Americano

Caffeine and Tea Base Classifications

• Caffeine Ranking (Low to High):

  • $1.$ Matcha (Lowest caffeine)

  • $2.$ Jasmine Green Tea

  • $3.$ Ceylon Black Tea

  • $4.$ Thai Black Tea

  • $5.$ Osmanthus Oolong Tea and White Peach Oolong Tea

  • $6.$ Phoenix Oolong Tea (Highest caffeine)

• Specific Tea Bases: Ceylon Black Tea is used as the base for Classic Milk Tea, Brûlée Brown Sugar Boba Milk Tea, and Cheese Barley Boba Milk Tea.

• Caffeine-Free Drinks:

  • Coconut Mango Pomelo

  • All Kid’s drinks

  • Oreo Cream Boba Fresh Milk

  • All drinks under the Breeze Series (EXCEPT for Br9yl9ye Thai)

• Decaf Modification: Slushes made with jasmine (specifically Aloe Grapefruit and Crispy Green Plum) must have the tea base substituted with water to make them decaf.

Customization Constraints (Sugar and Ice)

• Sweetness Standards: Drinks are generally on the sweeter side. A recommendation of $75\%$ sugar is suggested for customers who do not like it too sweet.

• Immutable Sugar Levels: Sugar cannot be modified in the following drinks because they contain no additional sugar; sweetness is derived entirely from the jam:

  • Mango Matcha Latte

  • Kid’s Strawberry Fresh Milk

  • Kid’s Mango Fresh Milk

• Zero Percentage ($0\%$) Sugar Restriction: All ice-blended drinks cannot be ordered with $0\%$ sugar because a minimum amount of sugar is required to blend the drink properly.

• "No Ice" Restrictions: The following drinks cannot be made with "No Ice":

  • Smash Series: Due to a specific set ratio.

  • Ice-Blended Drinks: Because the drink is a slush.

  • Oreo Cream Boba Fresh Milk, Mango Matcha Latte, Kid’s Mango Fresh Milk, Kid’s Strawberry Fresh Milk, Kid’s Oreo Boba Fresh Milk: Ice is required for the drink to shake properly.

  • Matcha Milk Tea and Coffee Drinks: Ice is necessary to maintain the layering of the drink.

Comprehensive Blended Drink Details

• $1.$ Coconut Mango Pomelo: Contains Agar Boba, Mango Bits, Grapefruit (GF) Bits, and Coconut (CC) mix. It is a Water Base.

• $2.$ Crumble Coconut Slush: Contains Coconut Crumble (crushed coconut rolls). It uses a Coconut Mix base.

• $3.$ Aloe Grapefruit (GF) Slush: Contains Aloe Vera and Grapefruit (GF) Bits. It uses a Jasmine Tea Base.

• $4.$ Crispy Green Plum Slush: Contains Lychee Jelly and Green Plum (GP) jam. It uses a Jasmine Tea Base.

• $5.$ Tangy Strawberry (SB) Slush: Contains Agar Boba and Strawberry (SB) Bits. It is a Water Base.

• $6.$ Ube Cheese Foam Slush: Contains Cheese Foam. It uses a Fresh Milk base.

• $7.$ BruleeThai Slush: Contains Caramel Brulee Foam. It uses a Thai Tea/House Cream base.

• $8.$ Mango Slush: Contains Mango Bits. It uses a Fresh Milk base.

Loyalty, VIP, and Operational Rules

• Reward System: Customers earn $1$ point for every $\$1$ spent. At $50$ points, they can redeem a $\$5$ discount. The system tracks via phone number or automatically recognizes registered cards.

• VIP Card Program: VIP cards are released during a store's Grand Opening (Saturday and Sunday). The first $50$ people in line each day receive them. Benefits include $30$ Buy One Get One (BOGO) deals and a lifetime $10\%$ discount.

• Phone Etiquette: When answering the phone, say: "Jam Jam (location), how can I help you?"

• Prohibited Actions (DO NOT):

  • Substitute other tea bases for jasmine-based drinks.

  • Combine different types of jams.

  • Take seeds out of jams.

  • Remove jam entirely (reduction is allowed, but not removal).

  • Remove coconut mix (reduction is allowed, but not removal).

  • Take phone orders.

  • Substitute non-topping items (like mango bits or grapefruit bits) for toppings (like boba).

  • Substitute toppings for milk alternatives (e.g., cannot swap boba for oat milk).

Evaluation Checkpoints for Cashiers

• Ability to check customer reward points and account balances.

• Ability to apply VIP benefits correctly.

• Knowledge of how to sell and use gift cards.

• Memorization of default toppings for each drink.

• Knowledge of item sales prices and price differences for substitutions.

• Understanding of drink nutrition information.