Communicating Nonverbally

Chapter 5: Communicating Nonverbally

Learning Objectives

  • LO 5.1: Describe the important role of nonverbal communication in social interaction.

  • LO 5.2: Define nonverbal communication.

  • LO 5.3: Define five nonverbal codes and explain the five functions of nonverbal messages.

  • LO 5.4: Explain how nonverbal communication can both trigger and express prejudice and discrimination.

  • LO 5.5: Explain how nonverbal communication can be used to communicate unethically. (Note: While this objective is stated, the specific examples or detailed explanations of how it's unethical are not provided in the subsequent content slides).

  • LO 5.6: Explain how you can improve your ability to interpret nonverbal communication.

The Nature and Functions of Nonverbal Communication

Importance of Nonverbal Communication
  • Nonverbal behavior is a highly effective form of communication, significantly shaping our social interactions and general understanding of others and situations.

What Is Nonverbal Communication?
  • Definition: Nonverbal communication refers to communication that does not require words or language. It relies on a multitude of non-linguistic cues and behaviors.

Six Characteristics of Nonverbal Communication

  1. Present in Most Communication Contexts: Nonverbal cues are almost always a part of any communication scenario, accompanying or even replacing verbal messages.

  2. Conveys More Information Than Verbal Communication: Often, nonverbal signals provide a richer and more complete picture compared to spoken words alone.

  3. Usually Believed Over Verbal Communication: When verbal and nonverbal messages contradict, people tend to believe the nonverbal message, as it is often perceived as more genuine.

  4. Primary Means of Expressing Emotion: Emotions are predominantly and most effectively communicated through nonverbal channels, such as facial expressions and vocal tone.

  5. Meta-communicates: Nonverbal communication can communicate about communication itself, providing context or clarifying the intent behind verbal messages (e.g., a wink accompanying a sarcastic comment).

  6. Plays an Important Role in Identity Management: Nonverbal cues help us present ourselves in certain ways and manage the impressions others form of us.

Nonverbal Codes

1. Facial Displays
  • Definition: Facial displays are facial expressions.

  • Facial Primacy: The principle stating that the face communicates more information than any other channel of nonverbal behavior.

  • Three Important Functions of Facial Displays:

    • Identify: Facial cues are the most critical visual cues humans use to recognize individuals.

    • Attractiveness: The face significantly influences perceptions of attractiveness.

      • Symmetry: Refers to the similarity between the left and right sides of the face, generally associated with attractiveness.

      • Proportionality: Refers to the relative size of facial features, also linked to attractiveness.

    • Emotion: Facial features are the primary way we communicate our emotional states.

2. Eye Behaviors
  • Oculesics: The specialized study of eye behavior.

  • The eyes communicate more subtly and profoundly than even the face in some contexts.

  • Roles of Eye Contact in Interaction:

    • Attraction: Used to signal attraction to someone and to infer attraction from others.

    • Credibility & Trustworthiness: Sustained eye contact can enhance perceived credibility and trustworthiness.

    • Dominance & Intimidation: Can be used to intimidate a person or assert a dominant position in an interaction.

3. Movement and Gestures
  • Kinesics: The study of movement in nonverbal communication.

  • Gesticulation: Specifically refers to the use of arm and hand movements.

  • Types of Gestures:

    • Illustrators: Gestures that accompany and clarify a verbal message (e.g., gesturing with hands to show the size of an object while describing it).

    • Emblems: Gestures that have a direct, explicit verbal translation and are recognized by specific cultures (e.g., the