Ch.6 Verbal & nonverbal communication in groups 

  • verbal communication: the way in which the words in a language are used to generate meaning

  • verbal communication interaction Examples; face-to-face, fax to fax, over the phone, or through email

  • Nonverbal Communication: the use of message components other than words to generate meaning

  • researchers claim that we convey as much as two-thirds of our meaning through nonverbal behavior

  • verbal messages express the literal content of messages

  • nonverbal messages express the emotional meaning

  • high-context cultures put more emphasis on nonverbal codes & interpersonal relations to generate and interpret the meaning

  • low-context cultures, most people rely on words to generate and interpret the meaning of a message

  • team talk: describes the language group members should use when working together in pursuit of a common goal

  • ==Team talk Dimensions==

  1. )identification talk: use plural rather than singular pronouns

2.) interdependence talk: use collective languages such as we and our

3.) balanced power differentiation talk: use considerate and equitable language

4.) social equality talk: use casual, informal language

5.) conflict management talk: use collaborative, nonjudgmental language

6.) negotiation talk: use exploratory and problem-solving language

]]LANGUAGE CHALLENGES]]

  • Abstract Words: refers to an idea or concept that cannot be perceived by the 5 senses

  • Concrete Words: refers to a specific thing that is perceived with one of the senses---something you can see, hear, touch, or taste

  • concrete words narrow the # of possible meanings and decrease the likelihood of misinterpretation

  • Bypassing: is the miscommunication that occurs when people have different meanings for the same word or phrases

  • exclusionary language: demeans, inappropriately exclude, or stereotypes people

  • jargon: is the specialized or technical language of a profession

  • groups use jargon as ‘verbal shorthand that allows members to communicate with each other clearly, efficiently, and quickly”

  • tag question: is a brief question added to the end of a statement

  • codeswitching: refers to the ability to shift from the dialect of your own culture and adopt the dialect of another culture group