OpenText Cadence 04/02/2026

Meeting Start

  • Introduction and gathering the team.

    • Speaker checks in to see if the team is present.

    • Shares screen for the meeting.

Personal Health Update

  • Speaker mentions recovery after a recent illness.

    • Hopeful about team progress during their absence.

    • Acknowledges upgrades were implemented successfully.

Ticket Overview

  • Total number of tickets: 16

    • Breakdown: 8 P2 (Priority 2), 5 P3 (Priority 3), 5 P4 (Priority 4).

  • High alert from different locations:

    • Rentback Location: One incident reported, handled successfully.

    • Johannesburg Location: 154 alerts reported, all types of alerts included.

Incidents Hosted by Site

  • Data Center Tokyo: 5 incidents in the last 7 days.

  • Johannesburg Location: Remaining incidents details still pending record.

Ticket Updates

  • Osaka Location (INC1591837):

    • Change freeze is in effect; updates on the ticket will proceed after it is lifted.

    • Issue identified as "ton of flash persists due to both hubs acting as interior."

    • Next step: Apply passive mode fix post change freeze.

    • Current Status: Pending Tier 3 confirmation.

  • Waterloo Location (INC1610982):

    • Traffic issues post upgrades to version 6.5.3b5 due to instability.

    • Next steps include awaiting customer confirmation and gathering the team call quality matrix after testing.

  • Other Waterloo ticket: Nine seven two post upgrade behavior stable but unconfirmed; waiting for validation of traffic patterns and BGP advertisement anomalies.

  • Bangalore Office: Latency issues tied to subsea cable repairs.

    • Next step: Monitoring carrier for updates and requesting alternative routing if ETR slips.

  • GP Client Issue: Client is stuck at retrieval portal configuration.

    • Next steps: Collect policy logs and timestamps of failures for escalation to Tier 3.

  • Ashburn Location (INC1631100): Users unable to reach LAN while connected through GP.

    • Next step: Schedule a live TCP dump session and gather logs.

  • Hoof Ferdorp Location: Issues arose after a reboot; waiting for a Vendor update.

    • Complete Root Cause Analysis (RCA) and validate failover behavior before the next maintenance window.

  • Cologne Location: Sporadic packet loss reported by customer but Zayo/Ion testing shows 0% loss.

    • Next step: Waiting for ping evidence during the next occurrence to compare timestamps.

  • Johannesburg (INC33630): Primary DIA on Internet 1 is hard down; unable to ping the ISP gateway.

    • Update: Engaging local carrier for last-mile repair; the secondary DIA is operational.

  • Dubai Location (INC1633222): Primary and secondary DIA tunnels up, but backup links down.

    • Current status: Engaged the carrier team, awaiting updates.

  • Milan Location: WAN to gateway is unreachable; secondary circuit shows 100% packet loss.

    • Tier 1 team is currently investigating.

  • Huffendorf (INC1633769): An issue reported with the SD WAN; waiting for site address help for the carrier ticket.

Packet Loss and Performance Overview

  • Overall uptime is good; no significant dips reported.

    • Pre and post-QOL performance metrics reflect stable conditions.

    • Bengaluru location showed minor performance dip, which is being monitored by the SME.

Total Data Transfer (TDTs)

  • Data transfer metrics show strengths in several locations:

    • High Red Badge Location, Provo, Brook Park receiving special mention for traffic management.

Escalation and Collaboration Updates

  • Speaker notes successful escalation of previous tickets during their absence.

  • Opening the floor for questions regarding the current status or pending action items.

Action Items Review

  • Review of past action items from Tuesday’s meeting concluded nothing has changed.

  • Forthcoming meetings scheduled for necessary approvals, anticipated for the twenty-first.

Miscellaneous Queries

  • Inquiry regarding issues at the Dubai location, focusing on Internet circuits' operation and the BGP issue indicating problems with Prisma access.

  • Members confirm ticket status and awaiting further investigation on the matter by the technical team.

Meeting Wrap-Up

  • Acknowledgements and well-wishes for the weekend.

  • Looking forward to further updates and follow-ups on Monday's call.