4.3 - Causal Attributions
causal attributions - suspected or inferred causes of behavior
internal factors - factors within a person
external factors - factors within the environment
consensus - compares an individual's behavior with that of his or her peers
distinctiveness - compares a person's behavior on one task with his or her behavior on other tasks
consistency - judges whether the individual’s performance on a given task is consistent over time
fundamental attribution bias - tendency to attribute another person's behavior to his or her personal characteristics, rather than to situation factors
self-serving bias - tendency to take more personal responsibility for success than for failure