Session-4-Interpersonal-Communication (2)

Interpersonal Communication

• Definition: The process of exchanging information, ideas, and feelings between two or more individuals through verbal and non-verbal methods.

• Forms: Includes face-to-face communication using voice, facial expressions, body language, and gestures.

Importance of Communication

• Quotes:

  • “Speak well of others, not of their faults.” – Lord Buddha

  • “Communication must be HOT: Honest, Open, and Two-way.” – Dan Oswald

Skills in Interpersonal Communication

Hard Skills

• Teachable abilities or skill sets that are quantifiable, such as:

  • Proficiency in a foreign language

  • A degree or certificate

  • Typing speed

  • Machine operation

  • Computer programming

Soft Skills

• Also known as "people skills" or "interpersonal skills," include:

  • Communication

  • Flexibility

  • Leadership

  • Teamwork

  • Time Management

Key Components of Interpersonal Communication Skills

• Communication Skills / Soft Skills

• Verbal Communication

• Assertiveness / Boldness

• Non-verbal Communication

• Listening Skills

Functions of Healthy Interpersonal Relationships

• Promotes effective coordination

• Motivates individuals

• Facilitates teamwork and collaboration

• Creates a supportive work environment

Four Principles of Interpersonal Communication

1. It’s Inescapable: You cannot avoid communicating; body language also sends a message.

2. It’s Irreversible: Once something is said, it cannot be taken back or rephrased.

3. It’s Complicated: Words are symbols with meanings that can differ depending on perspectives and context.

4. It’s Contextual: The environment, cultural background, and situation influence the meaning of messages.

The Johari Window

• Open Self: Known to self and others.

• Blind Self: Known to others but not to self.

• Hidden Self: Known to self but not to others.

• Unknown Self: Not known to self or others.

Tuckman's Stages of Team Development

• Forming: Initial formation with unclear purpose and need for guidance.

• Storming: Conflict phase where clarity improves and power struggles may occur.

• Norming: Agreement and consensus establish clear roles and responsibilities.

• Performing: Focus on goal achievement and successful task completion.

• Adjourning: Closing stages of team collaboration.

Gateways to Effective Interpersonal Communication

• Transparency: Essential for effective communication.

• Multiple Channels: Variety of methods to communicate effectively.

• Clarity in Communication: Precise messaging is crucial for success.

• Feedback: Open attitudes towards feedback improve communication.

Interpersonal Communication Skills Development Tips

1. Communicate Clearly

2. Be Appreciative

3. Practice Active Listening: Engaging with good listening is vital for conversations.

4. Bring People Together

5. Resolve Conflicts

6. Use Humor

7. Maintain Emotional Balance: Balance IQ and EQ for effective interpersonal relationships.

Inspirational Quote

• "Every person, all the events of your life, are there because you have drawn them there. What you choose to do with them is up to you." – Richard Bach