Cross Connects

Cross Connects

• Cross connects are a typical request.

Elk Grove Village Data Center

• Flagship data center, identified by the code DF-CH1.

• Most services are sold out of this location.

• Houses most locations with spaces nationwide and internationally.

Pricing

• List price for cross connects is $250$ MRC (Monthly Recurring Cost).

• Requests for lower pricing (e.g., $150$) should be verified against current charges.

• List pricing should be used unless otherwise specified.

Renewals

• For cross connect renewals, prior knowledge is expected.

Customer Facing Ticket

• Typical cross connect request starts with a ticket.

• Include the customer-facing ticket for easy access to Zendesk.

Letter of Authorization (LOA)

• Written permission from the customer or carrier to connect to their equipment.

• Needed to process the order.

• LOAs vary in format but contain authorization details, cabinet/cage info, and ports to connect to.

• Should be attached to the original ticket request.

• Quoting can proceed without the LOA, but installation cannot.

Key Steps for Cross Connects

1. Copy the customer-facing ticket number into the opportunity in NetSuite to avoid duplicate ticket creation.

2. Upload the LOA to the communications tab in the opportunity, under files.

Data Center Locations

• Identified by data center location codes (e.g., DF-CH1 for Elk Grove Village).

• Computer rooms within the data center (e.g., CR10, CR14, CR28).

• Cabinet, panel,cage and port details are specified in the request.

Terms

• Typically on a twelve-month term unless specified otherwise.

• For new customers, the default term is Net 15.

Subscription Template

• Every cross connect uses the xc01(confirm w/ Matt) subscription plan.

• Set the billing account early in the process to avoid issues in NetSuite.

• Initial term is twelve months.

• Default renewal term: one month with thirty-day notice.

• Important for Equinix data centers to align terms with Equinix.

Equinix Considerations

• When in an Equinix data center, use the Equinix carrier cross connect scheme.

SKUs

• Summit Carrier Cross Connect = standard carrier cross connect.

• Extended Cross Connect = used between floors (common in Downtown Chicago).

Pricing and Adjustments

• Pricing is listed in the request; verify against the list price ($250$).

• Adjust the quantity or price using the pencil icon.

• Setup fees do not have specific pricing for each location.

A and Z Points

• Update the description with specific details for the A and Z points (data center, room, floor, cage, cabinet, and panel ports).

Checklist

1. Copy customer-facing ticket.

2. Attach LOA.

3. Create subscription.

Streamline Sydney Renewal

• Bill of Materials (BOM) provides the SKUs, quantities, and pricing details.

Bill of Materials (BOM)

• Used to ensure a sanity check.

• The MRR should be $5,100$ and the setup fee should be $1,000$.

• Using a current customer, replacing existing services using the replace subscription function.

Account Page

• Open the account page in NetSuite and go to subscriptions to view current services.

Upgrading Services

• Upgrading servers from six thirties to six forties.

• Five-digit inventory IDs indicate items from stock.

• Adding advanced monitoring.

• Upgrading transit package from 300 to 600 megabytes.

• Including existing subnets.

Add-Ons

• Adding SKUs to standard plans as add-ons.

• Do not add SKUs with a usage component as an add-on.

Subscription Management

• Can re-add subscriptions using the drop-down menu if they were previously built but removed.

Creating the Subscription

• Replace the existing sub (e.g., Sub 10469) using the replace subscription function.

• System limitation: can only select one sub to replace; note additional subs in the provisioning instructions.

Adding New Servers

• Using inventory IDs 22764 and 22765.

• Replacing six thirties with six forties.

• Adding premium versions of necessary items.

Pricing and Setup

• Setting pricing for all the items.

• Six forties are in the quantity of two = $1450$.

• Standard setup fees are usually $500$ each for the two servers.

• Many items such as uplinks and subnets, have $0$ associated costs (included in the price).