FAQs

FAQs

Can you tell me more about your casino?

• 7Star Casino is a premier online casino that offers Slots, Live Casino, Sports, Esports betting opportunities for beginners and professional players alike.

Do you have some great promo?

• Absolutely! Sign up today, and you can get a signup bonus of $10!

In that case, you can now play and start your winning moment with us.

• Definitely! There’s a $10 signup bonus for you, If and when you sign up in 7Star Casino.

Asking why we have only $10 for sign up and looking for much higher.

• Right now, the amount that we give is $10.00 just to give players a taste of what it's like to have the 7Star Casino experience but the rewards are worth it.
• As of now, we can only give a $10.00 signup bonus for the new players to give entertainment and experience here in 7Star Casino.

Is $10.00 signup bonus withdrawable?

• The signup bonus cannot be withdrawn yet; it would have to be played on either Slots or Live Casino games, among other requirements, for you to be able to request a withdrawal.
• I’m sorry to tell you that we don’t allow withdrawal in the $10.00 signup bonus without achieving the wagering requirement of $300. If you happen to achieve that requirement, you still need to process a verification of your account and deposit at least $100 and wager it fully for your withdrawal.

How do I register?

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  1. Click on SIGNUP on the top right-hand corner of the website and fill in the form.

2. Finish your registration by clicking on GET STARTED.

3. A verification email will be sent to your registered e-mail with us.

4. To complete your registration, Mobile Number Authentication is required. A 6-digit verification code will be sent to the mobile number via SMS.

5. If you did not receive the code within 3 minutes, you can click Generate A New Code.

6. If you entered an incorrect mobile number, click Wrong Mobile Number to update to the correct one.

Can I have more than one account?

• No, you can only maintain one active account at 7Star Casino.

Are we licensed to operate?

• Good question. Yes, we are licensed and regulated by the Gaming Authority of Curacao.

What type of games do you offer?

• Our product offer ranges from Sports betting, eSports betting, Live Dealer Casino and Slots games. At 7Star Casino, you will definitely find something that tickles your fancy.

Can I access the products on mobile devices?

• Yes, our website is designed to be responsive and mobile friendly.

Our website would fit perfectly no matter what device you are using.

How can I contact you if I need help?

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  1. You can contact us via email at support@7star.casino

2. You can also contact our friendly Support Team via Live Chat by clicking on

the chat button located at the bottom right-corner of the page.

No sign- up bonus

• You may claim your sign- up bonus by following these steps below:

After logging in to your account:

a. Click on your Username,

b.Select My account

c. Select Bonus and then click Claim

How to become an Affiliate?

• Visit  https://7starvvip.com/,  then click sign up. Enter all the required information or we are the one who will create an account for you just give me this required information and your KYC (valid ID’s).

a. Login username:

b. Login password:

c. email address:

d. Country:

e. First Name:

f. Last Name:

g. Contact Number:

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I have forgotten my password, what should I do?

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  1. To reset your password, click “Forgot” and enter the email address

you used during registration.

2. You will receive an email with instructions on how to change the password.

I am having problems logging into my account. Why?

• *Make sure you input the correct Email address or Username and Password.

If this doesn't resolve your problem, please contact our friendly Support Team for assistance.

Can I update my Personal Information?

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  1. Click on your Username, select My Account.

2. Click on Personal to update your personal information. Please note that

you are only able to update your Bank Information, Address and Contact Number.

Can I change my Username?

• No, we advise that you choose your preferred username that is unique to you during registration as it is not possible to change your username after you have created your account.

Can I change my email registered with you?

• No, it is not possible to change your email after you have created your account. It is important that you register with a valid e-mail address to avoid missing out on any offers that may be available from time to time.

Can I change the currency on my account?

• No, it is not possible to change currency after you have created your account.

Where can I see my available balance?

• You can see your available balance at the top right-hand corner of the page.

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How can I see my deposit and withdrawal history?

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  1. Click on your Username, select My Account.

2. You can view your deposit and withdrawal history by clicking Statements.

Are my transaction and personal details secure?

• Yes. Our site has been developed with your personal privacy and security as our prime concern. All information is encrypted using 256-bit Secure Socket Layer (SSL) technology.

We employ only the highest standards of data encryption to ensure your information remains safe and secure.

How to unlock an account?

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  1. Your account was locked due to 3 times attempt invalid password.To retrieve your account, you need to

2. Reset your password by clicking "Forgot “and enter the email address you used during registration.

3. Then you will receive an email with instructions on how to change the password.

What deposit methods are available?

• "We have the following deposit methods available:

•        i-Wallet: is a safe and secure online remittance service that allows you to deposit and withdraw funds to and from your 7Star Casino account. Before making a deposit using i-Wallet, you will need to firstly register an i-Wallet account and ensure that there is sufficient balance in your i-Wallet account.

To register your free i-Wallet account, please proceed to i-Wallet website.

•        ecoPayz: is a globally trusted online e-wallet, providing a safe, easy and hassle-free way of paying on sites worldwide. Simply input the amount you wish to deposit, select continue and you will be redirected to the ecoPayz account to sign in and confirm your deposit. For more information about ecoPayz and/or to open an account, kindly visit ecoPayz website.

•        OnRamp: you can easily deposit funds into your 7Star Casino account using your credit card. OnRamp supports Visa and MasterCard."

How do I deposit?

• There are two ways you can deposit funds into your 7Star Casino account.

After logging in to your account,

1. Click your Account Balance on the top right corner of the page.

2. Select Deposit.

3. Choose your preferred deposit method.

4. Enter the Amount.

5. Click Deposit.

or

1. Click on your Username.

2. Select My Account.

Repeat step 3 – 5 from the first option.

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*Please note that you will be redirected to the relevant payment instrument page to login to your account to confirm and authorize the deposit transaction.

What is the minimum deposit amount?

• The minimum deposit is $10.

Are there any fees when I deposit funds to my account?

• No, we do not charge any fees when you deposit funds into your 7star casino account.

However, your financial institution may impose a fee on your transaction, something

which is beyond our control.

Is it safe to use my credit card at 7Star Casino?

• *Yes, it is. All information sent to and from 7Star Casino is encrypted using 256-bit Secure Socket Layer (SSL) technology.

*Your credit card details are encrypted and never stored on our systems.

They are submitted directly to our payment processors over the encrypted channel.

*7Star Casino stores a 'token' which we can use to reference your transaction.

My account balance was not updated after I made my deposit. What should I do?

• Don’t worry. Your funds are always safe with us. Just email us the screenshot of

your payment account’s statement indicating the said transaction and we will

follow up with the necessary department on the status of your deposit.

How long does the deposit reflect on my account?

• The deposit will be reflected immediately.

Another Payment method

• Unfortunately, we do not have that kind of payment method but our management is still working on it for future purposes.

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What withdrawal options are available?

• We support withdrawals via i-Wallet, ecoPayz, OnRamp . Please note that withdrawals will only be released back to the same method used to deposit funds into your 7Star Casino account unless advised otherwise.

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What is the minimum withdrawal amount?

• The minimum withdrawal amount is $10 for iwallet and Ecopayz, and for cryptocurrency is $15.

How do I withdraw my winnings?

• Login to your account：

1. Click your Account Balance on the top right corner of the page.

2. Select Withdraw.

3. Choose your withdrawal method.

4. Enter your account details and amount to withdraw.

5. Click Withdraw

Will I be charged a fee for withdrawals?

• No, we do not charge any fees on your withdrawal. Your financial institution however may impose a fee on your transactions with them which is beyond our control.

Why can't I see any withdrawal options when I click on withdraw?

• It is most likely that your account is not verified yet. Your withdrawal options

will only be activated after your account has completed the verification process.

Do you request verification documents?

• Yes, as we need to follow regulatory requirements, we will request that you send us certain documents to verify the information on your account as well as proof of ownership of payment instruments used. Please ensure that your personal details are correct and up to date as it will make the process quicker.

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It also helps us create a safe environment for all players and prevent any kind of theft and fraud.

Why do we need to verify my account?

• Apart from fulfilling our regulatory obligations, the withdrawal function in your account

will not be activated until your account has completed the verification process.

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What KYC documents do I need to provide to have my account verified?

• We will usually request the below for verification purposes.

1. A valid government issued ID or Passport or Driver’s License or My Number Card.

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Required fields to display are:

✓ A photo of you

✓ Full name

✓ Full address

✓ Birthdate

✓ ID’s expiration date

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2. A recent utility bill with your current address. (when necessary)

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*Please take photos of your documents (Front and Back) with your camera or mobile phone

and make sure to include all corners in your documents so that it doesn’t appear cropped.

Showing elements of realism like “FLASH” is a plus but make sure the required fields are

clearly readable. Please send the file with image format JPEG, BMP, PNG.

How do I submit my KYC documents for verification?

• Login to your 7Star Casino account, then

1. Go to My Account.

2. Click Verification.

3. Click Select File to upload the required KYC documents.

4. Click Upload.

Do I need to submit any other documents after my account has been verified?

• We may request for additional documents when a new payment option or credit card is used to deposit funds into your 7Star Casino account.

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This is to facilitate the verification of the ownership of your payment instrument used and also to avoid potential delays in processing your withdrawal requests.

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Please provide the following documents when requested:

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Credit Card (Photos front and back with visible corners)

✓ Card owner’s full name

✓ Expiry date

✓ Card Number***Please cover up the 6 middle digits on the card as well as the security code at the back.

The first 6 and last 4 digits need to be visible***

✓ Signature

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E-wallet:

✓ Screenshot of e-Wallet account showing ownership details

✓ Screenshot of account statement showing recent transaction/s made to your 7Star Casino account.

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*Your screenshots should capture and show the entire screen of your monitor. Screenshots with cropped edges may not be accepted.

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How do I place a Sports wager?

• Placing wagers is a very simple process. Once you’re logged in to your account, you must first select the sport you wish to bet on.

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1. Select a type of sport and league.(This will bring up a list of upcoming events).

2. Select an event. (Pick the event you're interested in, and you'll see all the available odds.

3. Select any available odds.(Make your selection, enter the amount you wish and click Place Bet.

4. Enter the amount you wish and click Place Bet.

How do I place a bet on a Live event?

• Log into your 7Star Casino account. Go to IN-PLAY and choose your event

you want to place a bet on.

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Then on the right side of the page your bet slip will appear. You can now input the

amount you want to stake then click the “PLACE BET” button to place your bet.

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Once your bet is accepted an Approved message highlighted in green will appear

on your selected bets.

What is the maximum stake I can place on a bet?

• The maximum stake varies between different events. In order to see what is the maximum stake for a particular selection, please click BET MAX on your selection

in the Bet Slip.

Where can I view my Bet History?

• You can view your Bet History by either selecting Settled Bets or Unsettled Bets on your My Account page.

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Alternatively, you can also quickly access them by clicking on your Account Balance on the top right-hand corner of the page to view your settled or unsettled bets.

I placed a  bet by accident. What can I do?

• Unfortunately, we are not allowed to cancel any bets once they have been accepted.

Please review all your bet selections before you press the PLACE BET button.

How do I find out whether I won my bet?

• Click on your Account Balance at the top right-hand corner of the page. Then, select SETTLED BETS to find out whether you have won or lost your bet.

How long does it take for bets to be settled?

• We always aim to settle bets as quickly as possible. However, for some events official

confirmation of the result is necessary before settlement takes place.

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Should you notice that your bet is not settled, you can always contact our friendly

Support Team for assistance.

How many dollars can you bet on each play?

• In the live dealer, the betting limits panel shows the minimum and maximum betting limits allowed at the table. This is subject to change at any time. The Bet Limit Panel is located in the upper left corner of the Live Dealer game.

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