Client Interaction

The first step toward a professional approach is your skill in client interaction. Many esthetician schedule at least 15 minutes extra for a client’s first visit. For client consultation, these include the following:

FOCUS ON THE CLIENT

• Be genuine in your concern for your client and focus on their needs

• Give the client your full attention at all times

• Ask the client what their skin concerns are. Listen carefully before you respond

CLIENT COMFORT

• Help the client to relax by speaking in a quiet and professional manner

• Make sure the client is comfortable. Proper treatment tables and chairs are important

• Always wear disposable gloves

• Keep your nails smooth and short to avoid scratching the client’s skin

• Be aware of your touch and the amount of pressure you apply to the face

INFORM THE CLIENT

• Provide a skin analysis and educational consultation

• Explain the benefits of the product and the services you offer, and answer any questions the client may have

BE DILIGENT, ORGANIZED, AND SKILLFUL

• Arrange supplies in an orderly fashion

• Keep implements in a closed container when not in use

• Follow systematic procedures

• Measure or use premeasured products for consistency and best results

• Apply and remove products neatly, and avoid getting them in eyes, mouth and nostrils

• Do not let water or products drip down the client’s neck or in the eyes or ears