Summary of Email and Social Media Communication Guidelines

ONLINE COMMUNICATION

  • Definition and forms of online communication

  • Focus on e-mail writing and social media.

EMAIL COMMUNICATION

  • Short messages for:

    • Document requests

    • Meeting requests

    • Hearing notifications

    • Interim and final accounts

    • Draft documents for review

    • Document service

    • Meeting invitations

  • Guidelines:

    • General letter-writing guidelines apply with adjustments

    • Subject line needs to be clear and specific

    • Include salutation, body, closing, and distribution list.

EMAIL WRITING DOs AND DON'Ts

DOs:

  • Include subject line

  • Use courtesy titles

  • Short paragraphs and complete sentences

  • Proofread for errors and tone

  • Identify self as a licensed paralegal

  • Use plain English

DON'Ts:

  • Avoid informal salutations and slang

  • No incomplete sentences or emojis

  • Don’t use "PS" after concluding.

EMAIL COMPONENTS

Subject Line:

  • Be clear, specific; include case/matter name, client name, and reference numbers.

Salutation & Body:

  • Maintain formality, concise paragraphs, proper grammar, and a professional tone.

Closing:

  • Include a complimentary closing, signature block (name, position, firm), and contact details.

PROFESSIONAL TONE

  • Maintain civility and good faith in communications

  • Avoid rude or abusive language.

PARALEGAL PROFESSIONAL CONDUCT RULES

Rule 2.01(3):

  • Courteous and civil interactions.

Rule 3.03:

  • Hold client information confidential.

Rule 6.01:

  • Encourage respect for the administration of justice.

SOCIAL MEDIA FOR PARALEGALS

  • Appropriate uses: Marketing, legal information sharing, staying updated on law developments.

  • Considerations: Reputation, confidentiality, accuracy, accountability.

SOCIAL MEDIA GUIDELINES

DON'Ts:

  • Avoid sharing confidential disclosures

  • Don’t post emotionally charged content or seek validation through likes

  • Always ensure the implications of posts are considered carefully.

BLOGGING

  • A blog is an online journal.

  • Characteristics of a good blog:

    • Short, focused articles, accurate information, plain English, regular updates.