PP-DP&A Regulatory Framework and Appearance Before Authorities

Regulatory Framework

  • The Companies Act, 2013

  • The TRAI Act, 1997

  • The SEBI Act, 1992

  • The Income Tax Act, 1961

  • The Competition Act, 2002

  • Real Estate (Regulation and Development) Act, 2016

Introduction

  • Company Secretaries are recognized as compliance officers. They act as a key point of contact between the company and its stakeholders like shareholders, debenture holders, depositors, financial institutions, and the government.

  • Company Secretaries offer value-added services to the corporate sector as independent professionals.

  • A Company Secretary can represent clients before various authorities, including:

    • National Company Law Tribunal (NCLT)

    • Competition Commission of India (CCI)

    • Securities Appellate Tribunal (SAT)

    • Telecom Regulatory Authority of India (TRAI)

    • Various other tribunals.

Appearance Before Regulatory and Quasi-Judicial Authorities

  • Appearance before these authorities is necessary in various legal matters.

  • Authorities include:

    • National Company Law Tribunal (NCLT)

    • National Company Law Appellate Tribunal (NCLAT)

    • Competition Commission of India (CCI)

    • Securities and Exchange Board of India (SEBI)

    • Various other tribunals, commissions, and authorities.

Quasi-Judicial Authority

  • Definition: An administrative body or agency with the power to make decisions affecting the legal rights, duties, or privileges of individuals or entities.

  • Powers: Conduct hearings, take evidence, and make binding findings of fact and law.

  • Distinction: Different from judicial authorities (courts).

  • Establishment: Created by law to regulate specific industries or sectors.

  • Examples in India:

    • Securities and Exchange Board of India (SEBI)

    • Telecom Regulatory Authority of India (TRAI)

    • Real Estate Regulatory Authority (RERA)

  • Powers Granted: Regulate and enforce compliance with laws in their respective industries; adjudicate disputes and impose penalties or sanctions.

  • Principles of Natural Justice: Quasi-judicial authorities must follow these principles, including:

    • The right to be heard

    • The right to present evidence

    • The right to a fair and impartial hearing

  • Rights of Parties: Right to legal representation and the right to appeal decisions to higher courts or tribunals.

  • Role: Regulate and enforce compliance with laws in specific industries, making binding decisions while adhering to natural justice principles.

Procedure for Appearance

  • The procedure may vary depending on the specific authority and the nature of the legal matter.

  • General Guidelines:

    1. Preparation of the Case:

      • Thoroughly review all relevant documents.

      • Identify key legal issues.

      • Prepare arguments and evidence to support the case.

    2. Appointment of Legal Counsel:

      • Advisable to appoint experienced legal counsel.

      • Legal counsel can provide valuable guidance and represent the client.

    3. Compliance with Procedural Rules:

      • Essential to comply with all procedural rules and deadlines.

      • Failure to comply can lead to adverse consequences, including dismissal of the case.

    4. Conduct During the Proceedings:

      • Maintain a professional and respectful demeanor.

      • Address the authority with appropriate language.

      • Present arguments clearly and concisely.

      • Refrain from disrespectful or disruptive behavior.

    5. Compliance with Orders:

      • Important to comply with any orders or directions given by the authority.

      • Failure to comply can result in fines, penalties, or other sanctions.

  • Appearance before regulatory and quasi-judicial authorities requires:

    • Thorough preparation

    • Compliance with procedural rules

    • Professional conduct during proceedings

    • Compliance with orders

  • Seeking guidance from experienced legal counsel can help ensure a successful outcome.

Right to Legal Representation

  • Fundamental right recognized in most legal systems worldwide.

  • Ensures individuals have access to legal counsel and representation, especially in proceedings where their rights or interests are at stake.

  • Recognized in international human rights law (Universal Declaration of Human Rights, International Covenant on Civil and Political Rights).

  • Enshrined in law and guaranteed by the constitution in many legal systems.

  • In criminal cases, the accused has a right to a lawyer and legal aid if they cannot afford one.

  • In civil cases, parties have a right to a lawyer, although legal aid may not always be available.

  • Essential for:

    • Ensuring fair and just legal proceedings.

    • Balancing the power dynamic between parties.

    • Protecting and advancing individuals' rights and interests, particularly fundamental rights.

  • Limitations: May be limited or restricted in administrative or disciplinary proceedings, but parties may still be entitled to a fair hearing and procedural safeguards.

  • Conclusion: A fundamental right essential for fair and just legal proceedings, balancing power, protecting rights, and promoting the rule of law.

Appearance Under The Companies Act, 2013

  • The right to legal representation is recognized and protected in certain situations.

  • Companies can be represented by authorized representatives, such as Company Secretaries, appointed by the Company.

  • Section 432: The applicant or appellant may appear in person or authorize chartered accountants, company secretaries, cost accountants, legal practitioners, or any officer to present their case before the Tribunal or Appellate Tribunal.

  • Limitations: The right to legal representation is limited; the Act does not provide for legal representatives for individual directors or officers named as parties in legal proceedings, who may need to seek their own legal representation.

  • Appearances may be required in compliance and enforcement proceedings, such as investigations, inspections, and adjudication of disputes.

  • Key Provisions:

    1. Appearance Before the Registrar of Companies (ROC):

      • The ROC administers the Companies Act, 2013.

      • Companies and officers may be required to appear for compliance matters like filing returns, inspecting books, and verifying the registered office address.

    2. Appearance Before the National Company Law Tribunal (NCLT):

      • The NCLT adjudicates disputes related to companies and their affairs.

      • Parties may be required to appear in proceedings such as merger and acquisition approvals, insolvency proceedings, and disputes related to the interpretation of the Companies Act, 2013.

    3. Appearance Before the Serious Fraud Investigation Office (SFIO):

      • The SFIO investigates cases of fraud and financial irregularities.

      • Parties may be required to appear in connection with investigations related to corporate fraud, money laundering, and other financial crimes.

    4. Appearance Before the Securities and Exchange Board of India (SEBI):

      • SEBI regulates and oversees the securities market in India.

      • Companies and individuals may be required to appear in connection with compliance and enforcement matters like insider trading, market manipulation, and disclosure requirements.

  • In conclusion, appearance before regulatory or quasi-judicial authorities is sometimes required; compliance and seeking legal advice are important to protect one's rights and interests.

Appearance Under The TRAI Act, 1997

  • Section 17 authorizes Company Secretaries to present cases before the Appellate Tribunal.

  • Definition of Company Secretary: As per clause (c) of sub-section (1) of Section 2 of the Company Secretaries Act, 1980, with a certificate of practice under sub-section (1) of Section 6 of that Act.

  • The Telecom Regulatory Authority of India (TRAI) is an independent regulatory authority established under the TRAI Act, 1997, to regulate the telecommunications industry in India.

  • The TRAI Act, 1997, empowers the TRAI to issue regulations, guidelines, and orders for the telecommunication sector in India.

  • Key Provisions for Appearance:

    1. Appearance Before the TRAI in Tariff-Related Matters:

      • The TRAI regulates tariffs charged by telecom service providers.

      • The TRAI may hold hearings and require telecom service providers and other parties to provide evidence and arguments on tariff-related matters.

    2. Appearance Before the TRAI in Consumer-Related Matters:

      • The TRAI protects the interests of telecom consumers.

      • The TRAI may hold hearings and require telecom service providers and other parties to provide evidence and arguments on consumer-related matters, such as quality of service, billing disputes, and complaints related to unsolicited commercial communications.

    3. Appearance Before the TRAI in Licensing-Related Matters:

      • The TRAI grants and revokes licenses for telecom service providers.

      • The TRAI may hold hearings and require parties to appear before it to provide evidence and arguments on licensing-related matters, such as eligibility criteria, license fees, and conditions for license renewal.

    4. Appearance Before the TRAI in Disputes and Grievances:

      • The TRAI adjudicates disputes and grievances related to the telecommunications industry.

      • The TRAI may hold hearings and require parties to appear before it to provide evidence and arguments on disputes and grievances related to telecom services, licenses, and tariffs.

  • Parties may be required to appear before the TRAI in various proceedings related to the regulation of the telecommunications industry in India.

  • Compliance with these requirements and seeking legal advice and representation as necessary is important to protect one's rights and interests.

Appearance Under The SEBI Act, 1992

  • Section 15V permits the appellant to appear in person or authorize practicing Company Secretaries, Chartered Accountants, Cost Accountants, Legal practitioners, or any of its officers to present their case before the Securities Appellate Tribunal.

  • The Securities and Exchange Board of India (SEBI) regulates the securities market in India.

  • SEBI Act, 1992 empowers SEBI to regulate and oversee the functioning of securities markets, protect investors' interests, and promote securities market development.

  • SEBI can investigate, regulate, and take enforcement action against companies, intermediaries, and individuals engaged in the securities market.

  • Key Provisions for Appearance:

    1. Appearance Before SEBI in Compliance-Related Matters:

      • SEBI can investigate and take enforcement action against companies and intermediaries for non-compliance with SEBI regulations and guidelines.

      • SEBI may issue show cause notices and require parties to appear before it to provide evidence and arguments on compliance-related matters.

    2. Appearance Before SEBI in Investigations:

      • SEBI investigates cases related to market manipulation, insider trading, and other fraudulent practices.

      • SEBI may require parties to appear before it to provide evidence and arguments in connection with investigations.

    3. Appearance Before SEBI in Adjudication Proceedings:

      • SEBI adjudicates disputes and grievances related to the securities market.

      • SEBI may require parties to appear before it to provide evidence and arguments in connection with adjudication proceedings related to violations of SEBI regulations and guidelines.

    4. Appearance Before SEBI in Appeals:

      • The SEBI Act, 1992, allows appeals against SEBI orders and decisions to the Securities Appellate Tribunal (SAT) and the Supreme Court.

      • Parties may be required to appear before SAT or the Supreme Court to provide evidence and arguments in connection with appeals.

  • Parties may be required to appear before SEBI in various proceedings related to the regulation of the securities market in India.

  • Compliance with these requirements and seeking legal advice and representation as necessary is important to protect one's rights and interests.

Appearance Under The Competition Act, 2002

  • Competition Authorities and Companies utilize professionals for guidance and advice on competition law aspects and to assist in designing and maintaining competition compliance programs.

  • Section 35 authorizes Company Secretaries in practice to appear before the Competition Commission of India.

  • Concepts requiring professional involvement include: value of assets, turnover, market determination, relevant market, and geographic market.

  • The Act (2002) provides factors for the Competition Commission of India to consider when determining the appreciable adverse effect on competition.

  • The Competition Act, 2002 governs competition law in India.

  • The Competition Commission of India (CCI) enforces competition law in India.

  • The CCI can investigate, regulate, and take enforcement action against companies, intermediaries, and individuals engaged in anti-competitive practices.

  • Key Provisions for Appearance:

    1. Appearance Before the CCI in Complaint and Information Matters:

      • The CCI initiates investigations into anti-competitive practices based on complaints or information received.

      • The CCI may issue notices and require parties to appear before it to provide evidence and arguments in connection with such investigations.

    2. Appearance Before the CCI in Combination Matters:

      • The CCI reviews mergers, acquisitions, and other combinations that may adversely affect competition.

      • The CCI may require parties to appear before it to provide evidence and arguments in connection with such reviews.

    3. Appearance Before the CCI in Appeal and Review Matters:

      • The Competition Act, 2002, allows appeals against CCI's orders to the National Company Law Appellate Tribunal (NCLAT) and the Supreme Court.

      • Parties may be required to appear before the NCLAT or the Supreme Court to provide evidence and arguments in connection with such appeals.

    4. Appearance Before the CCI in Leniency Matters:

      • The Competition Act, 2002, provides a leniency program to encourage companies and individuals to disclose anti-competitive practices.

      • Parties seeking leniency may be required to appear before the CCI to provide evidence and arguments in connection with such disclosures.

  • Parties may be required to appear before the CCI in various proceedings related to the regulation of competition in India.

  • Compliance with these requirements and seeking legal advice and representation as necessary is important to protect one's rights and interests.

  • Section 35(2): A party may call upon experts from the fields of economics, commerce, international trade, or from any other discipline to provide an expert opinion related to a case.

  • A Company Secretary can provide advice to parties under section 35(2).

Appearance Under Real Estate (Regulation and Development) Act, 2016

  • The Real Estate (Regulation and Development) Act, 2016 (RERA) regulates and promotes the real estate sector.

  • Real Estate Regulatory Authorities (RERAs) are established in each state and union territory to oversee implementation and resolve disputes.

  • An Appellate Tribunal is established to hear appeals against RERA orders and decisions.

  • As per Section 56: A Company Secretary holding a certificate of practice can appear before the Appellate Tribunal, a Regulatory Authority, or an Adjudicating Officer on behalf of an applicant or appellant.

  • A Company Secretary holding a certificate of practice can:

    • Represent a person (promoter) before any real estate regulatory authority for registration of a real estate project.

    • Represent a person before the real estate appellate tribunal.

    • Represent a person before an Adjudicating Officer.

  • Key Provisions for Appearance:

    1. Appearance Before the RERA in Complaint Matters:

      • The RERA allows aggrieved parties to file complaints against real estate developers and promoters for non-compliance.

      • Parties may be required to appear before the RERA to provide evidence and arguments in connection with such complaints.

    2. Appearance Before the RERA in Registration Matters:

      • The RERA provides for the registration of real estate projects by developers and promoters.

      • Parties may be required to appear before the RERA to provide evidence and arguments in connection with the registration of such projects.

    3. Appearance Before the RERA in Dispute Resolution Matters:

      • The RERA resolves disputes related to real estate projects.

      • Parties may be required to appear before the RERA to provide evidence and arguments in connection with such disputes.

    4. Appearance Before the Appellate Tribunal in Appeal Matters:

      • The RERA allows appeals against orders and decisions of the RERAs to the Appellate Tribunal.

      • Parties may be required to appear before the Appellate Tribunal to provide evidence and arguments in connection with such appeals.

  • Under the RERA, parties may be required to appear before the RERAs and the Appellate Tribunal in various proceedings related to the regulation and promotion of the real estate sector in India.

  • Compliance with these requirements and seeking legal advice and representation as necessary is important to protect one's rights and interests.

Appearance Under The Reserve Bank Of India Act, 1934

  • Certain provisions require the appearance of Company Secretaries for specific matters related to banking and financial institutions.

  • Company Secretaries ensure compliance and facilitate communication between the organization and the RBI.

  • Key Considerations:

    1. Understand the provisions: Familiarize yourself with the relevant provisions that require the appearance of Company Secretaries.

    2. Prepare relevant information: Gather all necessary information, documents, reports, and records related to the matter.

    3. Consult with internal stakeholders: Engage with senior management, legal teams, and compliance departments.

    4. Engage legal counsel, if necessary: Seek guidance from legal counsel experienced in RBI-related matters.

    5. Prepare for the appearance: Develop a clear understanding of the issues and prepare your responses.

    6. Maintain professionalism: Maintain a professional demeanor, dress appropriately, and demonstrate respect.

    7. Comply with RBI's instructions: Follow any specific instructions or guidelines provided by the RBI.

    8. Facilitate communication: Ensure accurate and relevant information is conveyed.

    9. Take notes and maintain records: Keep detailed records of discussions, decisions, and outcomes.

    10. Follow up and compliance: Collaborate with internal stakeholders to address any follow-up actions.

  • The specific procedures and requirements may vary depending on the circumstances and the RBI's instructions.

  • Close collaboration with internal stakeholders and appropriate legal advice can help ensure compliance and successful outcomes.

Appearance Before The Enforcement Directorate

  • Company Secretaries may be required to appear before the Enforcement Directorate (ED) in cases related to financial offenses, money laundering, or economic crimes.

  • Your role is crucial in facilitating compliance and providing relevant information.

  • The general guidelines applicable to appearances under the RBI Act also apply when appearing before the Enforcement Directorate.

  • Procedures and requirements may vary depending on the nature of the case, the specific provisions invoked, and the Directorate's instructions.

  • Working closely with legal counsel is essential to ensure compliance, protect your rights, and effectively navigate the proceedings.

Appearance Before the Stock Exchanges

  • Typically involves matters related to compliance, regulatory requirements, or inquiries related to trading activities or listed securities.

  • The general guidelines applicable to appearances under the RBI and ED also apply when appearing before stock exchanges.

  • Specific procedures, rules, and requirements can vary depending on the exchange, the nature of the case, and the specific rules and regulations in place.

Appearance Before The IPR Authorities

  • Typically relates to matters such as trademark registrations, patent applications, copyright disputes, or other intellectual property-related issues.

  • The general guidelines applicable to appearances under the RBI, ED, and Stock Exchanges also apply when appearing before IPR Authorities.

  • Specific procedures, rules, and requirements may vary depending on the jurisdiction and the specific intellectual property laws in place.

Appellate Authorities Under The Companies Act, 2013

  • The Companies Act, 2013, provides for the establishment of Appellate Authorities for hearing appeals against orders and decisions of the National Company Law Tribunal (NCLT).

  • Appellate Authorities:

    1. National Company Law Appellate Tribunal (NCLAT):

      • Established under Section 408.

      • Consists of a President and Judicial and Technical members.

      • Hears appeals against orders and decisions of the NCLT.

      • Principal bench is in New Delhi.

      • Under Section 410 ,consists of a Chairperson and Judicial and Technical Members, hears appeals against

        • the order of the Tribunal or of the National Financial Reporting Authority under the CompaniesAct, 2013; and

        • Any direction, decision or order referred to in section 53A of the Competition Act, 2002 in accordance with the provisions of that Act.

      • Section 421 states that any person aggrieved by an order of the Tribunal may prefer an appeal to the Appellate Tribunal within forty-five days from the date on which a copy of the order of the Tribunal is made available to the person aggrieved

      • The Appellate Tribunal shall, after giving the parties to the appeal a reasonable opportunity of being heard, pass such orders thereon as it thinks fit, confirming, modifying or setting aside the order appealed against and send a copy of every order made by it to the Tribunal and the parties to appeal.

    2. Appeal to Supreme Court:

      • As per Section 423, any person aggrieved by any order of the Appellate Tribunal may file an appeal to the Supreme Court within sixty days from the date of receipt of the order of the Appellate Tribunal to him on any question of law arising out of such order.

    3. Regional Director:

      • Appointed by the Central Government.

      • Hears appeals against orders and decisions of the Registrar of Companies (ROC).

      • Supervises the working of the ROCs and Official Liquidators.

      • Maintains liaison between State Governments and the Central Government.

    4. Registrars of Companies (ROCs):

      • Appointed under Section 396.

      • Register companies and ensure compliance with statutory requirements.

      • Function as a registry of records, available for public inspection.

    5. Company Law Board (CLB):

      • The Appellate Authority established under the Companies Act, 1956.

      • Dissolved and its functions transferred to the NCLT and NCLAT under the Companies Act, 2013.

  • The Companies Act, 2013, provides for the establishment of the NCLAT and the Regional Director as Appellate Authorities for hearing appeals against orders and decisions of the NCLT and the RoC, respectively.

  • Compliance with the provisions of the Act and seeking legal advice and representation as necessary is important to protect one's rights and interests.

Appellate Authorities Under SEBI Act

  • Appeal to the Securities Appellate Tribunal:

    • The Securities Appellate Tribunal (SAT) is an appellate tribunal established under the Securities and Exchange Board of India (SEBI) Act, 1992, to hear appeals against orders passed by SEBI or its officers.

    • Section 15T specifies that any person aggrieved by a SEBI order or that of an adjudicating officer may appeal to the SAT.

    • Grounds for appeal include errors in the order, procedural irregularities, or violations of natural justice principles.

    • An appeal must be filed within 45 days of receiving the order.

    • Procedure:

      1. Filing of appeal with prescribed format and relevant documents.

      2. Service of notice to SEBI.

      3. Hearing where parties present their cases.

      4. Decision by SAT, which is binding.

    • The SAT aims to dispose of appeals within six months and sends a copy of its order to the SEBI and concerned parties.

Appellate Authorities Under The Income-Tax Act, 1961

  • Appellate authorities ensure effective implementation of the provisions of the Income Tax Act and provide taxpayers with a mechanism to challenge tax assessments and orders.

  • Appellate Authorities:

    1. Commissioner of Income Tax (Appeals) [CIT(A)]:

      • The first appellate authority under the Act.

      • Hears appeals against orders passed by the Assessing Officer (AO).

      • Can confirm, modify, or set aside the order of the AO.

    2. Income Tax Appellate Tribunal (ITAT):

      • The second appellate authority under the Act.

      • Hears appeals against orders passed by the CIT(A) and other tax authorities.

      • An independent judicial body with the power to confirm, modify, or set aside orders.

    3. High Court:

      • Has jurisdiction to hear appeals against the orders passed by the ITAT on questions of law.

    4. Supreme Court of India:

      • The highest appellate authority under the Act.

      • Can hear appeals against the orders passed by the High Court on questions of law.

Appellate Authorities Under The Competition Act, 2002

  • Appellate authorities adjudicate disputes and resolve appeals related to competition law violations.

  • Appellate Authorities:

    1. National Company Law Appellate Tribunal (NCLAT):

      • A quasi-judicial body established under the Companies Act, 2013, also serving as the appellate tribunal for competition-related matters.

      • Hears appeals against orders passed by the Competition Commission of India (CCI) and its Director-General (DG).

      • Can confirm, modify, or set aside any order passed by the CCI or the DG.

    2. High Courts:

      • Have jurisdiction to hear appeals against the orders of the CCI or the DG under Article 226 of the Constitution of India.

      • Allows for judicial review of decisions taken by administrative bodies.

    3. Supreme Court of India:

      • The highest court of appeal in the country.

      • Hears appeals against the orders of the NCLAT, typically in cases involving errors in law or substantial questions of law.

Essar Steel Matter for CIRP

  • Essar Steel was among the first companies referred to the NCLT under the Corporate Insolvency Resolution Process (CIRP) provisions of the Insolvency and Bankruptcy Code (IBC), 2016.

  • Faced financial difficulties for several years with a debt of around Rs 54,000 crore.

  • Following referral to the NCLT, a resolution professional was appointed to oversee the CIRP process.

  • Bids were received from Tata Steel and JSW Steel.

  • The committee of creditors (CoC) approved the resolution plan submitted by JSW Steel, involving the acquisition of Essar Steel's assets for a total consideration of Rs 19,700 crore.

  • The resolution plan faced legal challenges, including objections from Essar Steel's former promoters and Standard Chartered Bank.

  • The Supreme Court eventually approved the resolution plan, and JSW Steel took over Essar Steel's assets.

  • Highlights the challenges involved in the CIRP process, the need for a clear framework for dealing with operational creditors, and the importance of balancing stakeholder interests.

  • Demonstrates the potential of the CIRP process in resolving distressed assets and preserving value for stakeholders.

Case Study on Corporate Insolvency Resolution Process

  • Corporate Insolvency Resolution Process (CIRP) is a legal process that helps financially distressed companies to restructure or liquidate their assets to repay debts to creditors.

  • Governed by the Insolvency and Bankruptcy Code, 2016 (IBC) and aims to provide a time-bound and structured mechanism for the resolution of insolvency in a fair and transparent manner.

  • CIRP of Jaypee Infratech Limited (JIL):

    • In August 2017, JIL was declared insolvent by the National Company Law Tribunal (NCLT) after failing to repay its debts to lenders.

    • The NCLT appointed an insolvency resolution professional (IRP) to manage the CIRP process for JIL who invited bids from potential investors, but no resolution plan was approved by the creditors, and the CIRP process was extended several times.

    • In June 2019, the Supreme Court of India ordered the CIRP process to be completed within 90 days and allowed only two bidders (Suraksha Group and NBCC) to submit resolution plans.

    • The Suraksha Group's bid was approved by the creditors but challenged by the homebuyers.

    • The Supreme Court directed the Suraksha Group to modify its resolution plan to address the concerns of the homebuyers and which was approved by the creditors in March 2021.

    • The process took more than three and a half years, highlighting the challenges faced by companies going through the process.

  • Jet Airways:

    • Jet Airways suspended its operations in April 2019 due to financial difficulties with a debt of over Rs 8,000 crore.

The airline was referred to the National Company Law Tribunal (NCLT) under the Corporate Insolvency Resolution Process (CIRP) provisions of the Insolvency and Bankruptcy Code (IBC), 2016.

  • The resolution professional appointed by the NCLT invited bids from interested parties, bids were received from a consortium led by Kalrock Capital and Murari Lal Jalan, and another from a consortium led by Sivakumar Rasiah.

  • The committee of creditors (CoC) approved the resolution plan submitted by the consortium led by Kalrock Capital and Murari Lal Jalan, which involved the acquisition of the airline's assets and the revival of its operations.

  • The resolution plan faced challenges, approvals from the aviation regulator and legal challenges.

  • The NCLT approved the resolution plan, and the new management has been working on reviving the airline's operations.

  • Highlights the challenges involved in the CIRP process, particularly with the aviation sector and the importance of a robust resolution process.