Comprehensive Restaurant Product Assembly and Quality Standards Guide
Quality Standards and Burrito Rolling Procedures
Customers expect a consistent experience across all restaurant locations; adhering strictly to standard build procedures, correct ingredients, order of build, and precise serving weights is mandatory.
All ingredients must be evenly distributed in the centre of the tortilla or container to guarantee a uniform flavor profile in every bite.
Burritos and Chikitos must present neatly from the outside. Burritos must be tightly rolled to ensure they hold together without unwrapping when the foil is opened.
Foil packaging must completely cover the burrito without major tears or exterior food/sauce contamination. If foil is damaged or soiled during assembly, re-wrap the product using a clean piece of foil before serving.
Proper rolling technique prevents bunched-up areas of tortilla, which create an unpleasant eating experience.
Fragile products—specifically black rice tortillas and gluten-free tortillas—require extra care during rolling to prevent tearing.


Standard Burrito Dimensions
Small Burrito:
Length:
Height:
Width:
Regular Burrito:
Length:
Height:
Width:
BIG Burrito:
Length:
Height:
Width:
10-Step Burrito Rolling Procedure
Loosen Tortilla: Using your fingers, lift the edges around the tortilla to loosen it from the foil sheet underneath.
Initial Bottom Fold: Lift and fold the bottom edge of the tortilla (the side nearest to you) up and over the centered ingredients.
Shape Filling: Using cupped hands, carefully compress and shape the burrito filling inwards.
Side Folds: Lift and fold the left and right sides of the tortilla up and over the center of the burrito.
Roll Tortilla: Roll the burrito tightly forward to close the tortilla completely.
Position on Foil: Transfer the rolled burrito to the corner of the foil sheet nearest to you.
Initial Foil Roll: Roll the foil sheet over the burrito until it reaches the halfway mark.
Side Foil Folds: Fold the left and right sides of the foil up and over the burrito.
Forward Foil Roll: Roll the burrito tightly forward in the foil.
Final Shaping: Form the final shape by gently squeezing and tightening the foil while rolling to the end to achieve the required cylindrical dimensions.
Standardized Rice Portioning and Utensil Operational Standards

Rice Portion Standardization Guidelines (Effective March 2026)
Rice portions across menu tiers are standardized using a black measuring cup ( per level scoop) to ensure portioning accuracy:
Small Menu Items: ( total; an increase of ).
Regular Menu Items: ( total; an increase of ).
BIG Menu Items: ( total; a decrease of ).
Regular and BIG menu items receive the identical rice portion ().
Rice Scooping Technique
Fill the black scoop with rice.
Press the scoop flat against the side of the pot or bain-marie to create a flat, level measurement.
Place the rice onto the product as directed by standard product assembly cards.
Portion Control Rules: Scoops must be flat and level—never heaped or excessively compacted.
Equipment Stability: Place an index finger under the base of the scoop when portioning to provide stability and prevent handle breakage.

Utensil Operations and Contamination Control
Lava Pot Storage:
Store serving scoops against the inner sides of lava pots to prevent them from falling into product.
Place scoops scoop-side up so the curved handle rests neatly over the pot lip.
Replace lids over scoops between orders; lid weight locks handles in place while minimizing heat loss and gaps.
Ensure scoop handles remain clearly visible when not in use.
Bain-Marie Storage:
Store scoops at an angle against the long wall of the bain-marie.
When bains are full, handles must extend above the rim to avoid sinking into food.
Food Safety and Troubleshooting:
If a scoop falls into food or if food touches the handle, the tool is considered contaminated.
Contaminated utensils must be removed and replaced immediately with a clean, sanitized utensil to maintain food safety regulations.
Small Menu Range Assembly
Small Bowl Assembly
Container: Small oval bowl.
Rice: Add white rice to one end of the bowl using . (Vegetarian build: Add white rice).
Beans: Add beans on top of rice. (Vegetarian build: Spread beans).
Filling: Add filling on top of beans and rice. (N/A for Vegetarian build).
Cos Lettuce: Add shredded cos lettuce in the open space beside the filling.
Sour Cream / Guacamole: Add sour cream on top of lettuce in the bowl centre. (Vegetarian build: Add guacamole on lettuce).
Cheese: Add cheese over all ingredients.
Salsas: Distribute coriander salsa, tomato salsa, and corn salsa.
Jalapeños: Place jalapeños down the bowl centre.
Lime Juice: Squeeze a few drops of fresh lime juice over all ingredients.
Sauce: Squeeze sauce in a "V" shape over all ingredients.
Small Burrito Assembly
Base: Toasted tortilla sheet placed over foil.
Beans: Spread beans in a line across the center. (Vegetarian build: Spread beans).
Rice: Distribute white rice over beans. (Vegetarian build: Distribute white rice).
Filling: Distribute filling over rice. (N/A for Vegetarian build).
Sour Cream / Guacamole: Add sour cream along one side of filling and spread with back of spoon. (Vegetarian build: Add guacamole down the other side).
Cheese: Add cheese over ingredients.
Cos Lettuce: Add shredded cos lettuce over ingredients in center.
Salsas: Distribute coriander salsa, tomato salsa, and corn salsa.
Jalapeños: Add jalapeños over lettuce.
Lime Juice: Squeeze a few drops of fresh lime juice over all ingredients.
Sauce: Squeeze sauce in a "V" shape over ingredients before rolling.
Small Cali Burrito Assembly
Base: Toasted tortilla sheet.
Beans: Spread () beans in a line across the center. (Vegetarian build: Spread / beans).
Filling: Add of filling. (N/A for Vegetarian build).
Sour Cream: Add () sour cream on one half alongside ingredients and spread with spoon back.
Guacamole: Add () guacamole down the side. (Vegetarian build: Add / guacamole).
Cheese: Add () cheese over filling.
Salsas: Add coriander salsa, tomato salsa, and corn salsa.
Jalapeños: Add jalapeños over salsas.
Lime Juice: Squeeze a few drops of fresh lime juice.
Chips: Distribute hot chips over ingredients. (Vegetarian build: Add hot chips).
Sauce: Squeeze sauce over all ingredients.
Small Nachos Assembly
Chips: Retrieve pre-staged corn chips dusted with Zam Spice into a small oval bowl.
Filling: Distribute () filling over chips. (Vegetarian build: Add beans).
Cheese: Spread cheese over all ingredients.
Grill: Transfer to salamander and set timer for ; grill for up to or until cheese melts completely.
Sour Cream: Add sour cream at one end of bowl.
Guacamole: Add guacamole at opposite end. (Vegetarian build: Add an additional guacamole next to first serve).
Tomato Salsa: Add tomato salsa over melted cheese in center.
Jalapeños: Add jalapeños across nachos.
Sauce: Squeeze sauce in a small "Z" shape.
Small Signature Bowl Assembly
Container: Small oval bowl.
Rice: Add black rice at one end. (Vegetarian build: Add black rice).
Beans: Add beans on top of rice. (Vegetarian build: Add beans).
Filling: Add filling on top. (N/A for Vegetarian build).
Cos Lettuce: Add shredded cos lettuce in open space.
Sour Cream: Add sour cream on lettuce in bowl center.
Guacamole: Add guacamole beside sour cream. (Vegetarian build: Add another guacamole).
Cheese: Spread cheese over all ingredients.
Signature Salsa: Spread () Signature Salsa over all ingredients.
Jalapeños: Place jalapeños down center.
Lime Juice: Squeeze a few drops of fresh lime juice.
Sauce: Squeeze sauce in a "V" shape.
Small Signature Burrito Assembly
Base: Toasted tortilla sheet.
Beans: Spread beans across center. (Vegetarian build: Spread beans).
Rice: Distribute black rice over beans. (Vegetarian build: Distribute black rice).
Filling: Distribute filling over rice. (N/A for Vegetarian build).
Sour Cream: Add sour cream on one half alongside ingredients and spread with spoon back.
Guacamole: Add guacamole down the other side. (Vegetarian build: Add another guacamole down side).
Cheese: Add cheese spread over filling.
Cos Lettuce: Add shredded cos lettuce in center.
Signature Salsa: Spread () Signature Salsa over lettuce.
Jalapeños: Add jalapeños over salsa.
Lime Juice: Squeeze a few drops of fresh lime juice.
Sauce: Squeeze sauce in a "V" shape.
Small Toasted Burrito Assembly
Base: Toasted tortilla sheet.
Beans: Spread pinto beans across center. (Vegetarian build: Spread pinto beans).
Rice: Distribute white rice over beans. (Vegetarian build: Distribute white rice).
Filling: Distribute filling over rice. (N/A for Vegetarian build).
Sour Cream: Spread sour cream down one half. (Vegetarian build: Spread guacamole down other side).
Cheese: Add cheese over filling.
Salsas: Distribute tomato salsa, corn salsa, and coriander salsa.
Jalapeños: Add jalapeños over all ingredients.
Lime Juice: Add a few drops of fresh lime juice.
Sauce: Squeeze sauce in a "V" shape.
Roll: Roll burrito per standard rolling procedure.
Toast: Toast in quesadilla press for .
Serve: Remove carefully and place into a bowl to serve.
Regular Menu Range Assembly
Regular Bowl Assembly
Container: Regular oval bowl.
Rice: Add white rice to one end using . (Vegetarian build: Spread white rice).
Beans: Add beans on top of rice. (Vegetarian build: Spread beans).
Filling: Add filling on top of beans and rice. (N/A for Vegetarian build).
Cos Lettuce: Add shredded cos lettuce in open space beside filling.
Sour Cream / Guacamole: Add sour cream on lettuce in bowl center. (Vegetarian build: Add guacamole on lettuce).
Cheese: Add cheese over all ingredients.
Salsas: Distribute coriander salsa, tomato salsa, and corn salsa.
Jalapeños: Add jalapeños down center.
Lime Juice: Squeeze a few drops of fresh lime juice.
Sauce: Squeeze sauce in a "Z" shape.
Regular Burrito Assembly
Base: Toasted tortilla sheet over foil.
Beans: Spread beans across center. (Vegetarian build: Spread beans).
Rice: Distribute white rice over beans. (Vegetarian build: Add white rice).
Filling: Distribute filling over rice. (N/A for Vegetarian build).
Sour Cream / Guacamole: Add sour cream on one half alongside ingredients and spread with spoon back. (Vegetarian build: Add guacamole down side).
Cheese: Add cheese over filling.
Cos Lettuce: Add shredded cos lettuce in center.
Salsas: Add coriander salsa, tomato salsa, and corn salsa.
Jalapeños: Add jalapeños over lettuce.
Lime Juice: Squeeze a few drops of fresh lime juice.
Sauce: Squeeze sauce in a "Z" shape.
Cali Burrito Assembly
Base: Toasted tortilla sheet.
Beans: Spread () beans in a line across center. (Vegetarian build: Spread / beans).
Filling: Distribute of filling over beans. (N/A for Vegetarian build).
Sour Cream: Add () sour cream on one half and spread with spoon back.
Guacamole: Add () guacamole down side. (Vegetarian build: Add / guacamole).
Cheese: Add () cheese over filling.
Salsas: Add coriander salsa (), tomato salsa (), and corn salsa ().
Jalapeños: Add jalapeños over salsas.
Lime Juice: Squeeze a few drops of fresh lime juice.
Chips: Distribute hot chips over ingredients. (Vegetarian build: Add hot chips).
Sauce: Squeeze sauce in a "Z" shape.
Regular Nachos Assembly
Chips: Retrieve pre-staged corn chips dusted with Zam Spice into a bowl.
Filling: Distribute filling over chips. (Vegetarian build: Add serves = beans).
Cheese: Spread cheese over all ingredients.
Grill: Transfer to salamander; grill for up to or until cheese melts completely.
Sour Cream: Add sour cream at one end.
Guacamole: Add guacamole at opposite end. (Vegetarian build: Add an additional serve next to first).
Tomato Salsa: Add tomato salsa over melted cheese.
Jalapeños: Add jalapeños across nachos.
Sauce: Squeeze sauce in a "Z" shape.
Regular Signature Bowl Assembly
Container: Regular oval bowl.
Rice: Add black rice at one end. (Vegetarian build: Add black rice).
Beans: Add beans on top of rice. (Vegetarian build: Add beans).
Filling: Add filling on top. (N/A for Vegetarian build).
Cos Lettuce: Add shredded cos lettuce in open space.
Sour Cream: Add sour cream on lettuce in center.
Guacamole: Add guacamole beside sour cream. (Vegetarian build: Add another guacamole).
Cheese: Spread cheese over all ingredients.
Signature Salsa: Spread () Signature Salsa over all ingredients.
Jalapeños: Add jalapeños down center.
Lime Juice: Squeeze a few drops of fresh lime juice.
Sauce: Squeeze sauce in a "Z" shape.
Regular Signature Burrito Assembly
Base: Toasted tortilla sheet.
Beans: Spread beans across center. (Vegetarian build: Spread beans).
Rice: Distribute black rice over beans. (Vegetarian build: Distribute black rice).
Filling: Distribute filling over rice. (N/A for Vegetarian build).
Sour Cream: Add sour cream on one half alongside ingredients and spread with spoon back.
Guacamole: Add guacamole down the other side. (Vegetarian build: Add another guacamole down side).
Cheese: Add cheese over filling.
Cos Lettuce: Add shredded cos lettuce in center.
Signature Salsa: Spread () Signature Salsa over lettuce.
Jalapeños: Add jalapeños over salsa.
Lime Juice: Squeeze a few drops of fresh lime juice.
Sauce: Squeeze sauce in a "Z" shape.
Regular Toasted Burrito Assembly
Base: Toasted tortilla sheet.
Beans: Spread beans across center. (Vegetarian build: Spread beans).
Rice: Distribute white rice over beans. (Vegetarian build: Distribute white rice).
Filling: Distribute filling over rice. (N/A for Vegetarian build).
Sour Cream: Spread sour cream down one half. (Vegetarian build: Add guacamole down other side).
Cheese: Add cheese over filling.
Salsas: Add tomato salsa, corn salsa, and coriander salsa.
Jalapeños: Add jalapeños over all ingredients.
Lime Juice: Add a few drops of fresh lime juice.
Sauce: Squeeze sauce in a "Z" shape.
Roll: Roll burrito per standard rolling procedure.
Toast: Toast in quesadilla press for .
Serve: Remove carefully and place into a bowl to serve.
BIG Menu Range Assembly
Vegetarian BIG Range Operational Rule
All Vegetarian BIG items (BIG Bowl, BIG Burrito, BIG Cali Burrito, BIG Nachos, BIG Signature Bowl, BIG Signature Burrito, BIG Toasted Burrito) include Pulled Mushroom filling only.
Double beans and double rice are NOT an option for Vegetarian BIG menu items due to strict container/tortilla filling capacity limits.
BIG Bowl Assembly
Container: Regular oval bowl.
Rice: Add white rice in one end using .
Beans: Add beans on top of rice.
Filling: Add filling on top of beans and rice.
Cos Lettuce: Add shredded cos lettuce in open space beside filling.
Sour Cream: Add sour cream on lettuce in bowl center.
Cheese: Add cheese over all ingredients.
Salsas: Distribute coriander salsa, tomato salsa, and corn salsa.
Jalapeños: Add jalapeños down center.
Lime Juice: Squeeze a few drops of fresh lime juice.
Sauce: Squeeze sauce in a "Z" shape.
BIG Burrito Assembly
Base: Toasted tortilla sheet.
Beans: Spread beans in a line across center.
Rice: Distribute white rice over beans.
Filling: Distribute () filling over rice.
Sour Cream: Add sour cream on one half alongside ingredients and spread with spoon back.
Cheese: Add cheese over filling.
Cos Lettuce: Add shredded cos lettuce over ingredients in center.
Salsas: Distribute coriander salsa, tomato salsa, and corn salsa.
Jalapeños: Add jalapeños over lettuce.
Lime Juice: Squeeze a few drops of fresh lime juice.
Sauce: Squeeze sauce in a "Z" shape.
BIG Cali Burrito Assembly
Base: Toasted tortilla sheet.
Beans: Spread () beans in a line across center.
Filling: Add of filling. (N/A for Vegetarian build).
Sour Cream: Add () sour cream on one half and spread with spoon back.
Guacamole: Add () guacamole down side.
Cheese: Add () cheese over filling.
Salsas: Add coriander salsa, tomato salsa, and corn salsa.
Jalapeños: Add jalapeños over salsas.
Lime Juice: Squeeze a few drops of fresh lime juice.
Chips: Distribute hot chips over ingredients.
Sauce: Squeeze sauce in a "Z" shape.
BIG Nachos Assembly
Chips: Retrieve pre-staged corn chips dusted with Zam Spice into a bowl.
Bottom Cheese: Spread cheese over chips.
Filling: Distribute filling over chips.
Top Cheese: Spread cheese over all ingredients.
Grill: Transfer to salamander and set timer for ; grill up to or until cheese melts completely.
Sour Cream: Add sour cream at one end.
Guacamole: Add guacamole at opposite end.
Tomato Salsa: Add tomato salsa over melted cheese in center.
Jalapeños: Add jalapeños across nachos.
Sauce: Squeeze sauce in a small "Z" shape.
BIG Signature Bowl Assembly
Container: Regular oval bowl.
Rice: Add black rice at one end.
Beans: Add beans on top of rice.
Filling: Add filling on top of beans and rice.
Cos Lettuce: Add shredded cos lettuce in open space.
Sour Cream: Add sour cream on lettuce in center.
Guacamole: Add guacamole beside sour cream.
Cheese: Spread cheese over all ingredients.
Signature Salsa: Spread () Signature Salsa over all ingredients.
Jalapeños: Add jalapeños down center.
Lime Juice: Squeeze a few drops of fresh lime juice.
Sauce: Squeeze sauce in a "Z" shape.
BIG Signature Burrito Assembly
Base: Toasted tortilla sheet.
Beans: Spread beans in a line across center.
Rice: Distribute black rice over beans.
Filling: Distribute filling over rice.
Sour Cream: Add sour cream on one half alongside ingredients and spread with spoon back.
Guacamole: Add guacamole down the other side.
Cheese: Add cheese over filling.
Cos Lettuce: Add shredded cos lettuce in center.
Signature Salsa: Spread () Signature Salsa over lettuce.
Jalapeños: Add jalapeños over salsa.
Lime Juice: Squeeze a few drops of fresh lime juice.
Sauce: Squeeze sauce in a "Z" shape.
BIG Toasted Burrito Assembly
Base: Toasted tortilla sheet.
Beans: Spread beans across center.
Rice: Distribute white rice over beans.
Filling: Distribute filling over rice.
Sour Cream: Spread sour cream down on one half.
Cheese: Add cheese over filling.
Salsas: Add tomato salsa, corn salsa, and coriander salsa.
Jalapeños: Add jalapeños over all ingredients.
Lime Juice: Add a few drops of fresh lime juice.
Sauce: Squeeze sauce in a "Z" shape.
Roll: Roll burrito per standard procedure.
Toast: Toast in quesadilla press for .
Serve: Remove carefully and place into a bowl to serve.
Tacos, Specialty Items, and Sides Assembly
Standard Tacos and Dos Capas Assembly
Base: BioPak taco base.
Shell Preparation:
Soft Taco: Toast a tortilla on tortilla press for and place in taco base. Close press top platen after each use.
Hard Taco: Toast a hard taco shell in salamander for on each side.
Dos Capas: Toast a tortilla on press for and place in taco base. Toast a hard taco shell in salamander for per side. Place toasted hard taco inside soft tortilla within taco base.
Assembly Steps:
Filling: Place filling in bottom of taco shell. (Vegetarian build: Add beans).
Cheese: Add cheese over filling. (N/A for Vegan build).
Sour Cream / Guacamole: Spread sour cream on inside wall of one side of taco. (N/A for Vegan build). (Vegetarian/Vegan builds: Spread guacamole on opposite inside wall).
Tomato Salsa: Add tomato salsa over ingredients.
Lime Juice: Squeeze a few drops of fresh lime juice.
Sauce: Squeeze sauce in a line down the center.
Fat Taco Assembly
Fluffy Taco Shell: Toast fluffy taco in salamander for per side ( total). Place toasted shell in duo taco holder.
Filling: Add of filling in center of each taco. (Vegetarian build: Add beans).
Sour Cream / Guacamole: Add () sour cream on top of filling. (Vegetarian build: Add / guacamole).
Pickled Red Onion: Add a small pinch (, approximately ).
Sauce: Squeeze of sauce over ingredients.
Quesadilla Stack Assembly
Tortilla Press: Warm tortilla in tortilla press for .
Filling: Add filling and spread evenly over one half of tortilla. (Vegetarian build: Add pinto beans spread across one half).
Cheese: Add cheese over filling.
Salsa: Add tomato salsa, corn salsa, and coriander salsa over cheese.
Jalapeños: Add jalapeños over ingredients.
Sauce: Squeeze sauce over ingredients.
Fold: Fold tortilla in half over ingredients.
Toast: Transfer to quesadilla press and toast for .
Cut: Cut quesadilla into using quesadilla cutter.
Serve: Place all into a regular bowl to serve.
Bag of Chips and Chips & Guacamole Assembly
Bag of Chips Preparation:
Weigh corn chips into a small bowl and lightly dust with Zam Spice.
Place seasoned chips into an empty bag, maintaining clean exterior surfaces.
Fold top of bag over itself and fold side tabs to seal.
Chips & Guacamole Assembly:
Retrieve a pre-staged bag of chips ( without Zam Spice).
Portion guacamole into a small ramekin fitted with a clear lid.
Serve bag of chips alongside side ramekin of guacamole.
Kids Menu Range Assembly

Kids Bowl Assembly
Container: Small oval bowl.
Rice: Add white rice to one end.
Filling: Add filling on top of pinto beans and rice.
Cheese: Add cheese over ingredients.
Chips: Place unseasoned corn chips into bowl beside ingredients.
Kids Burrito Assembly
Base: tortilla sheet.
Rice: Add white rice down center of tortilla.
Filling: Add filling on top of rice.
Cheese: Add cheese over filling.
Chips: Serve with unseasoned corn chips.
Kids Nachos Assembly
Chips: Retrieve pre-staged corn chips (without Zam Spice).
Filling: Distribute filling spread evenly over chips.
Cheese: Spread cheese evenly over filling.
Grill: Transfer to salamander; set timer for and grill for up to or until cheese melts completely.
Salsa: Add tomato salsa and corn salsa over melted cheese in center.
Kids Quesadilla Assembly
Warm Tortillas: Warm tortillas in tortilla press for .
Cheese: Add cheese over one tortilla.
Second Tortilla: Place second tortilla flat on top of cheese.
Toast: Cover quesadilla with baking paper and toast in quesadilla press for .
Cut: Cut into using rock chopper.
Serve: Place quesadilla pieces into a small bowl accompanied by unseasoned corn chips.
Zam Kids Box Assembly
Box Setup: Retrieve a Kid's Box and place on bench. Push corners into center to form box shape, ensuring bottom hooks together flat.
Food Item: Insert chosen Kid's Menu item (Kids Bowl, Kids Nachos, or Kids Quesadilla).
Drink: Place Kid's Apple Pop Top drink next to food item.
Sticker Sheet: Lay sticker sheet completely flat on top of food bowl and Pop Top drink. Do not slide sticker sheet down the inner sides of box, as bending damages stickers.
Close & Secure Handle: Close top handles and thread them through side loops to lock box securely before serving. Place in takeaway bag if requested.