Introduction to member perception and the override function.
- Indication of issues: The system alerts staff when there is an issue with member access.
Member Status and Pass Back Procedure
Importance of checking the member status indicated by color codes.
- Red Status: Indicates a problem requiring staff attention.
- Action: Check why the member's status is red.
- Pass Back: Defined as a status indicating that the member has already checked in within the last eight hours.
- Procedure when encountering pass back status:
- Click on Member Override.
- Select Pass Back and enter PB as a comment.
- Scan the staff tag to unlock train access for the member.
Training Completion and Payroll Activation
Training Requirements and Procedure for Payroll Activation
- Successful training will lead to instructions being sent to payroll for activation.
- Reassessment required if the training is not passed.
- Test scheduled for Thursday morning; participants should utilize today and tomorrow for preparation.
Guest Entry Rules at Planet Fitness
Identification requirement for non-members and guests.
- All non-members must present proof of identity to gain access to facilities.
- Acceptable forms of identification include:
- Driver’s License
- Any government-issued ID.
- Staff must physically inspect the ID and cannot accept digital copies.
Guest Control Procedure
Importance of completing guest control forms.
- The guest control form is an indemnity form, essential for legal protections for Planet Fitness.
- Elements of the form:
- Must include the exact time, name, surname, and signature.
- Time stamping is crucial for record accuracy.
- If a guest's signature is unclear, staff should ensure legibility by requesting the guest to rewrite or clarify the name.
- Non-negotiable requirement: Guests must sign the guest control to enter.
- Guests refusing to sign are denied access, regardless of app use.
Access Mechanisms for Guests
Distinction between gate override and guest access.
- Gate Override:
- This method is used for all guests and non-member access requests.
- Steps to execute:
- Click on Gate Override.
- Select the relevant override reason.
- Comments must include:
- Guest's name
- Surname
- ID number
- Reason for visit.
- Click Override and scan staff tag to unlock the turnstile.
- Guest Access: Specifically for individuals utilizing QR codes.
Clarifying Procedures for Non-QR Code Guests
Emphasis on procedures relevant to guests without QR codes.
- Staff must utilize gate override procedures in the absence of QR codes for non-member identification.