Starbucks Brand Evolution: 40th Anniversary

Starbucks Overview

  • Mission: Inspire and nurture the human spirit—one person, one cup, and one neighborhood at a time.

  • Global Presence: World's largest specialty coffee roaster and retailer; operates in more than 24,00024,000 locations across over 7070 countries with over 190,000190,000 employees; founded in 19711971.

40th Anniversary & Strategic Goals (2011)

  • Used the 4040th anniversary as an opportunity to clarify future vision and refresh customer experience.

  • Goals:

    • Celebrate the 4040th anniversary.

    • Envision a future broader than coffee.

    • Refresh customer experience.

    • Revitalize visual expression.

    • Implement new global strategy.

Brand Evolution Process

  • Assessment (Early 2010): Starbucks Global Creative Studio conducted a comprehensive brand, marketing, and strategy assessment.

  • Strategic Need: The brand required flexibility to explore product innovation, become globally/regionally relevant, and develop an evolved customer experience.

  • Key Design Change: Decided to free the Siren from the logo (removing the "Starbucks Coffee" text) to enable a more personal customer connection with the brand.

  • Collaboration: Engaged Lippincott to refine brand elements, provide cross-cultural perspective, and build consensus within the global corporation.

  • Creative Solution: Developed a visual identity system reflecting both past and future; simplified Siren symbol with a vibrant green to signal a bright future.

Results

  • New brand identity launched on Tuesday, March 88, 20112011, with a rollout to 16,50016,500 stores worldwide.

  • The evolution provided Starbucks with freedom and flexibility to explore innovations and new distribution channels.

  • The Siren now represents not only the brand's heritage but also its future.