Our Foundation

Advantage Support Package 

 

  • Annual Technology Business Review 

  • Real-time network documentation 

  • Historical audit timeline to see what changes happened and when they happened 

  • Monitor best practices & detect critical changes 

  • Management of vendor subscriptions 

  • Domain Monitoring 

  • 2 hours/month block time for support requests & project work 


Datto Cloud Continuity  

  • Image based backup of PC’s to the Datto Cloud with multiple layers of recovery including Bare Metal Restore and File/Folder recovery 

  • Backup automatically pauses when the device has its connection interrupted and automatically resumes when connection is restored 

  • 1 TB of Cloud Storage with 1-year time-based retention 

 Advanced Endpoint Security  

  • SentinelOne + Security Operations Center doing threat monitoring, analysis, and remediation 

  • Managed Detection and Response service on endpoints providing protection against zero-day attacks and advanced persistent threats 

  • Signature-based detection and Behavioral AI continuously monitors and maps each running process for malicious behaviors, detecting virus and malware attack variants as well as documenting attack processes 

  • When malicious behavior is detected, SentinelOne automatically initiates remediation steps to isolate the threat and contain potential damage  

  • Rollback for Microsoft Windows when necessary 

 Email Security & SaaS Defense (Avanan) 

  • Multi-layer strategy to detect zero-day threats that is fully compatible with Microsoft services such as Defender for Business 

  • Anti-phishing, anti-spam, malicious link protection, and malware protection 

  • Protects incoming, internal, and outgoing email 

  • If an email makes it to user's inboxes, an Administrator can pull it from all users' mailboxes through Avanan 

  • Security features for collaboration storage e.g. Teams, OneDrive, and SharePoint 

 Email Security (ProofPoint) 

  • Email security solution that serves as a gateway for on-premise Exchange servers 

  • Signature-based AV, Spam Filtering, Zero-hour Threat Detection, Attachment Defense, Data Loss Prevention, and Email Encryption 

  • Emergency inbox queuing through ProofPoint if mail server is unavailable 

 

Security Awareness Training 

  • Regularly scheduled phishing email simulations  

  • Web-based security training with modern content 

  • Reporting data to identify high risk employee behavior 

 

 Proactive Monitoring and Management 

  • Automated patch management to keep Windows and other common 3rd party software up to date on servers and workstations 

  • Streamlined support with secure remote connection to all managed systems 

  • Fully integrated remote access software for employees who work remotely 

  • Remote application & script deployment 

  • Custom intelligent monitoring of services with NOC remediation when applicable 

  • System Health Monitoring  

**Option to add 8x6 or 24x7 Unlimited Help Desk Support 

 

 Managed Backup, Disaster Recovery, and Business Continuity 

  • Fully managed backup and business continuity solution that includes local backup appliance, software, and management of both local and off-site backups  

  • Proprietary software is used to automate and manage the backup and recovery processes. After an initial full server backup, incremental snapshots are taken to create recovery points, or point-in-time server images 

  • Recovery Points can be mounted or “virtualized” to recover server operations either on the local appliance or in the cloud in the event of a server hardware failure 

  • Data is stored in a manner that it cannot be modified by external operations ensuring that backups cannot be corrupted by ransomware or deleted in some other form of attack 

  • Data is stored in compliance with Service Organization Control (SOC 1 / SSAE 16 and SOC 2 Type II) reporting standards, AES 256 encryption in flight and optionally at rest 

  • Secondary Data Center Replication for Enterprise Level Devices (SIRIS) 

  • No-hassle support and warranty on equipment 

 

Datto SaaS Protection 

  • Cloud-to-cloud backup solution that offers comprehensive backup and recovery for critical cloud data in Microsoft 365 including the backup for Exchange, Tasks, OneDrive, SharePoint, and Teams 

  • Point-in-time backups are taken 3x daily to protect against data loss due to user error, accidental and malicious deletion, and ransomware attacks 

  • Backups are stored securely in the Datto Cloud with files, folders, settings, and permissions intact for fast restores whether you need to restore a single item or an entire user account 

  • Data is stored in a manner that it cannot be modified by external operations ensuring that backups cannot be corrupted by ransomware or deleted in some other form of attack 

 

Managed Firewall Security  

  • Enterprise-grade security designed to fit the size of the organization.  Includes a WatchGuard Firewall and Total Security Suite to act as the first layer of defense in protecting your business, your data, and your employees 

  • Periodic configuration backups are taken and stored off-site ensuring that downtime is minimized in the event of a hardware failure  

  • The Networks Plus team fully manages the hardware and provides replacement at no cost in the event of a hardware malfunction 

  • Routine firewall maintenance ensures that firewalls are operating on the latest firmware released by the WatchGuard team 

  • Includes management tasks such as rule changes, policy changes, and VPN setup 

  • No-hassle support and warranty on equipment 

 

Managed Wifi & Networking  

  • Service includes both a cloud-managed network switch and wireless Access Point  

  • Better overall wireless experience with faster connection speeds with WiFi-6   

  • Expertly chosen Access Point(s) to fit your business needs based off speed ratings and the number of devices connecting wirelessly   

  • Routine maintenance keeping networking equipment software up to date 

  • No-hassle support and warranty on equipment  

 

Advanced Content Filtering 

  • Granular, policy-based control utilizing a cloud-managed platform 

  • Automated filtering designed to block requests for undesirable, dangerous, or malicious internet domains such as adult sites, gambling, and other unwanted sites like streaming media 

  • Allows for content filtering to be applied even for remote users who are not protected by a firewall 

Advanced Network Threat Detection 

  • Security information and event management (SIEM) solution providing centralized threat visibility and analysis backed by cutting-edge threat intelligence 

  • Flexible log capture and retention features to fit each customer’s unique needs 

  • A SIEM collects all your data from different sources within the organization and stores them in one place for faster analysis 

  • Supported by a Security Operations Center (SOC) to quickly discern legitimate threats from the white noise of false positives 

 

LastPass Password Manager 

  • Complete password manager for capturing, storing, filling and generating passwords with user and organization level password vaults 

  • Robust admin dashboard allowing administrators to have centralized management of user accounts 

  • Eliminate the headache of maintaining unique credentials when applying great password hygiene 

  • Allows for delegation of access to shared password for vendor accounts 

  • LastPass MFA App can be synced to ease migrations to new mobile devices 

 

Multi-factor Authentication (AuthPoint) 

  • MFA provides the easy-to-use security you need to protect identities, assets, accounts, and information 

  • Uses mobile device DNA to match the authorized user’s phone when granting access to systems and applications preventing any attackers access who may have stolen credentials 

  • Tokens (small keytag sized device) available when cell phones aren’t an option 

  • User reporting, access logging (pass and fail), token management, and site configurations available through a cloud portal and can be delegated to local admins 

 

Vulnerability Monitoring  

  • Discover assets connected to your internal network environment. 

  • Perform automated scans of discovered assets for vulnerabilities. 

  • Scorecard on risks and evaluate the severity of vulnerabilities. 

  • Customized recommendations for remediations. 

  • Reports of scans and remediation plans, including compliance reporting, if needed. 

 

 

 

PBX (VoIP) Phone System 

  • Phones, phone equipment, software, and support are all included in fixed billing 

  • Unlimited local and long-distance calling 

  • Voicemail to email feature 

  • Easy Management and Administration with Command Portal 

  • No upfront cost - Free installation with a signed 3 year agreement.  

  • Wiring will need to be in place, CAT 5 (Ethernet) cable will need to be wherever you want a phone 

 

EndPoint Zero Trust  

  • Managed approval of applications to be installed and accessed.  

  • Application Whitelisting 

  • Elevation Control for applications that require privileged access. 

  • Ringfencing (Applications are only doing what they are supposed to be doing)  

  • Performs real time application behavior analysis to prevent exploitation of trusted applications.