CROWD CONTROL

Overview of Lesson Topics:

1. Crowd Control

   • Passengers' Reactions

2. Cabin Preparation for an Emergency

   • Cabin Secured

   • Special Categories of Passengers (PAX)

   • Able Bodied Passengers (ABP)

3. Evacuation

   • Crew Attitude

   • Silent Review

   • Crew Behaviour

   • Doors Operation

   • Evacuation Commands

   • Evacuation Techniques

CROWD CONTROL

Introduction

• Incidents/accidents can occur differently; knowledge of emergency procedures aids in managing emergencies effectively.

• People tend to organize and support each other during emergencies, identifying as a group rather than individuals.

• Importance of cabin crew's role: If they do not assume control, others might.

• Cabin Crew Behaviour is crucial for effective crowd control.

Key Points

• Effective crowd control by cabin crew is essential for a successful evacuation.

• Effective communication via positive verbal commands and physical gestures helps guide passengers to exits and assist at slides.

  • Situational Awareness is vital: Crew must understand both their exit situation and cabin dynamics.

• Objectives for Cabin Crew:

  • Quickly establish passenger flow at all usable exits.

  • Evacuate the aircraft efficiently and swiftly.

PASSENGERS REACTIONS AND COMMON MISTAKES

• Common passenger behaviors during emergencies:

  • Passengers may attempt to recover personal belongings.

  • Passengers often seek out friends/family instead of the nearest exit.

  • Passengers tend to use the door used for boarding rather than the nearest usable exit.

  • Many overlook safety instructions.

Passengers' Reactions During Evacuation

• Passengers may exhibit varied reactions, especially in life-threatening situations:

  • Uncontrolled Passengers:

  • Panic: Screaming, crying, hysteria.

  • Freezing: Inability to react to the scenario.

  • Unawareness of dangers.

  • Pushing and chaotic behavior.

  • Controlled Passengers:

  • Remain calm, orderliness, assist each other efficiently.

CABIN PREPARATION FOR AN EMERGENCY

Cabin Secured

• Ensure:

  • Emergency exits are clear and slides are armed.

  • Window blinds are opened.

  • Relocate passengers to aisle seats and near emergency exits, if feasible.

  • Family members sit together.

  • Fasten seat belts at empty seats.

  • Verify passenger comprehension of instructions.

  • Remove sharp items and high-heeled shoes from passengers.

  • Lavatories blocked and empty.

Special Categories of Passengers

• Pregnant Passengers:

  • Place extra clothing between seatbelts and the abdomen for comfort.

• PRM (Persons with Reduced Mobility):

  • Ensure they are seated near aisles.

• Children:

  • Ensure they understand evacuation instructions clearly.

• Infants:

  • Protect babies with extra clothing.

• Blind Passengers:

  • Guide them through verbal instructions about their seating and potential obstacles. Exits, accompany them if possible.

Able Bodied Passengers (ABP)

• Definition: Passengers capable of assisting during an emergency.

• Characteristics:

  • Physically capable and potentially trained to assist.

  • Proficient in English or the crew's language.

• Identify suitable ABPs:

  • Company extra crew, airline staff, military personnel, police, firefighters, doctors.

• Responsibilities/briefing:

  • Assist children, PRM, or injured individuals.

  • Help with emergency or survival equipment.

  • Guide passengers to evacuate and keep them away from the aircraft.

  • Prevent the use of unusable exits.

ABP Briefing

• For Floor Level Doors:

  1. Wait until the aircraft stops completely.

  2. Manage passengers until the door is opened.

  3. Open emergency exits as needed.

  4. Be familiar with the use of slides.

• For Overwing Exits:

  1. Check external conditions.

  2. If conditions are unsafe (e.g., fire, obstacles), block exit and redirect passengers.

  3. If safe, open overwing exit, instruct proper use, and begin evacuation.

EVACUATION

Crew Attitude

• Recommended cabin crew behaviour during an evacuation:

  • Assertiveness:

  • Use firm, clear commands and employ physical force if necessary.

  • Commands should be short, clear, concise, and aid in speeding up evacuation.

  • Passive vs Assertive vs Aggressive Behavior:

  • Assertive is the preferred behaviour: clear intentions with appropriate body language.

Silent Review

• Importance of a silent review of procedures and commands to ensure readiness and confidence during actual emergencies.

Crew Behaviour

• Effective cabin crew command delivery should ensure:

  • Loudness and clarity of commands.

  • Effective passenger responses and organization.

  • Increased passenger confidence and focus.

  • Control over the situation, minimizing panic.

  • Use of proper body language as language barriers may exist.

DOORS OPERATION

• Steps for operating doors in emergencies:

  1. Check external conditions before opening doors.

  2. Verify that the slide is armed.

  3. Open the door.

  4. Pull the red manual inflation handle.

• Adaptations may be necessary in ditching scenarios or depending on slide types.

Inoperative Door Procedure

• Attempt to close any inoperative door. If unsuccessful:

  • Physically block the door.

  • Use the safety door strap to redirect passengers to usable exits.

EVACUATION COMMANDS

• Before Opening the Door:

  • "Release your seat belts!"

  • "Shoes off!"

  • "Come this way!"

  • "Leave your luggage!"

  • "Quicker!"

• When Door is Opened:

  • "Evacuate!"

  • "Jump and slide!"

  • "Leave everything!"

  • "Quicker!"

• In Ditching Scenarios:

  • "Evacuate!"

  • "Jump into the water and inflate life vest!"

  • "Reach the slide!" or "Board the slide and seat down at the bottom!"

• Commands for Passengers at Door:

  • "Go!"

  • "Jump!"

  • "Slide!"

  • "Fast!"

• Commands for Passengers Helping at the Bottom:

  • "Jump! Slide!"

  • "Stay at the bottom!"

  • "Pull people off!"

  • "Send them away!"

• For Passengers with Luggage:

  • "Embrace and jump!"

• At Overwing Emergency Exits:

  • "Step through!"

  • "Leg-body-leg!"

  • "Go, walk and jump! Faster!"

  • "Run away!"

• In case of blocked exits:

  • "Exit blocked! Use other exit! Go across! Go forward! Go back!"

  • Physically block inaccessible doors and redirect passengers.

EVACUATION TECHNIQUES VIDEO

• Note: The Boeing training video does not substitute for Volotea's procedures.

CONCLUSION

• Acknowledge and express gratitude for participation in the training session.

15’/less minutes: no time RED

Blue: ditching