HME 101 Module 3

Module Overview

  • Overview of hotel amenities.

  • Focus on guestroom and bathroom amenities.

  • Standard procedures for bed making and bathroom cleaning.

  • Discussion on public area maintenance.

Key Learning Objectives

  • Identify various amenities in guestroom.

  • Understand bed making and bathroom cleaning processes.

  • Simulate maintenance procedures in public areas.

  • Differentiate between amenities and facilities.

Page 2: Table of Contents

Chapter 5: Room Amenities in Commercial Hotels

  • Room Amenities Overview

  • Stocking the Cart

  • Hand Caddy Components

  • Guestroom and Bathroom Amenities Lists

  • Laundry Amenities (Deluxe Rooms)

  • Bed Making Instructions

  • Mattress Care Instructions

  • Types of Beddings

  • Bed Making Procedures

  • Bathroom Cleaning

  • Second Service

Chapter 6: Hotel Public Areas and Maintenance

  • Introduction to Public Areas

  • Difference between Amenities and Facilities

  • Overview of Hotel Public Areas

  • Cleaning and Maintenance Processes

  • Window Cleaning

  • Brass Cleaning and Polishing

  • Housekeeping Operations Activity

  • References

Page 3: Chapter Five - Learning Objectives

Expected Competencies After Chapter Completion

  • Proper stocking of housekeeping trolley.

  • Understanding room amenities in guestroom.

  • Familiarity with bed making and bathroom cleaning steps.

Stocking the Cart

  • Housekeeping trolley typically has 4 shelves:

    • Lower 3 for linen.

    • Top shelf for supplies.

  • Items found on the cart include:

    • Clean sheets, pillowcases, mattress pads.

    • Clean bath mats.

    • Toilet and facial tissues.

    • Fresh drinking glasses, soap bars, clean ashtrays.

Hand Caddy Components

  • Essential cleaning supplies for bathroom and public areas include:

    • Glass cleaner, floor cleaner, wood polisher, multi-purpose cleaner.

    • Toilet bowl cleaner, air freshener, insect sprayer, cloths and sponges, rubber gloves.

Page 4: List of Guestroom Amenities

Types of Amenities

  • Hotel Amenities: Premium additions to a room's basics. Aim to exceed expectations.

  • Signages and Information Materials:

    • Do Not Disturb Sign, Room Service Menu, House Rules, Safety Handbook, Evacuation Plan.

    • In-house telephone directory, guest folder containing various useful items.

Furniture in Guestrooms

  • Essential furniture includes:

    • Closet (minimum of 6 hangers), luggage rack, dresser with mirror, night table with lamp, dresser chair.

Bed Set-up

  • Includes:

    • Beds and bed linens with specific sizing guidelines for sheets and covers.

    • Accommodation based on number of occupants.

Page 5: Additional Amenities

Appliances and Utilities

  • Standard items in guestroom include:

    • TV set, telephone, air conditioning, floor lamp.

Service Equipment

  • Service trays with water, coffee tables with chairs, shoehorn and shoe cloth featured in rooms.

Bathroom Amenities List

  • Includes various linens and toiletries:

    • Bath towels, hand towels, face towels, bath mat.

    • Body lotion, shampoo, body wash, soaps, shower caps, toilet tissues, laundry bags, pressing/laundry list, morning kit, shaving kit.

Page 6: Laundry Amenities for Deluxe Rooms

Additional Premium Amenities

  • More luxurious items typically found in deluxe rooms include:

    • Bubble bath gel, bathrobes, slippers, sewing kits, water heaters with coffee/tea sachets, hair dryer.

Bed Making Process

  • Breaking down anatomical parts:

    • Bed frame types, base structure, types of mattresses, and care instructions.

Page 7: Detailed Bed Making Instructions

Anatomy of a Bed

  • Parts of Bed:

    • Bed Frame, Bed Base, Headboard, Footboard, Mattress Types.

  • Mattress Care Instructions:

    • Regular rotation and flipping of the mattress.

Bed Making Procedures

  1. Remove old bed sheets.

  2. Place mattress protector.

  3. Put on the first bed sheet (right side up) and tuck correctly.

  4. Lay additional sheets and duvet/blanket following specified guidelines.

  5. Position pillows correctly, ensuring a neat appearance.

Page 8: Bathroom Cleaning

Parts of a Bathroom

  • Lavatory Area, Toilet Area, Shower Area.

Procedures for Cleaning the Bathroom

  1. Remove soiled towels.

  2. Clean toilet area (flush and disinfect).

  3. Scrub and rinse shower area.

  4. Polish fixtures and clean lavatory surfaces.

  5. Replenish towels and supplies, finish by closing the door.

Page 9: Second Service Procedures

Definition

  • Additional cleaning as per guests' requests after initial room service.

Standard Procedures

  1. Clear away empty bottles/glasses.

  2. Clean ashtrays, replenish supplies, arrange furniture, vacuum carpet.

  3. Address any minor cleaning needs in the bathroom if necessary.

Page 10: Chapter Six - Learning Objectives

Key Competencies from Chapter

  • Differentiate between amenities and facilities.

  • Identify how to clean and maintain public areas of hotels.

Introduction to Public Areas

  • Characteristics of public areas: frequented by guests and impressionable.

  • Importance of regular maintenance and cleaning to uphold quality standards.

Page 11: Differences Between Amenities and Facilities

Definitions

  • Amenities: Products that enhance guest comfort.

  • Facilities: Places or equipment serving guests’ needs.

Examples

  • Amenities: Swimming pools, minibars, spas.

  • Facilities: Gyms, community centers, childcare services.

Page 12: Public Area Maintenance

Entrances

  • Elaborate design requires consistent cleaning to avoid shabby appearances.

Cleaning Protocols

  • Daily cleaning of glass doors, entrance mats, and maintenance of plants.

Page 13: Cleaning Lobbies and Public Areas

Lobby Cleaning Procedures

  • Daily carpet cleaning, stain removal, hard floor maintenance.

  • Regular checks on lighting fixtures and furniture upkeep.

Front Desk Maintenance

  • Must always appear spotless; cleaning conducted during non-peak hours.

Page 14: Guest Corridors and Restrooms

Guest Corridor Maintenance

  • Divide corridors into sections for systematic cleaning; cautionary signage.

Public Restroom Requirements

  • Daily cleaning; additional frequency needed during high traffic.

Page 15: Leisure Areas and Maintenance

Cleaning Leisure Areas

  • Health clubs, saunas, and swimming pools require specific cleaning protocols.

  • Preventative hygiene measures for swimming areas to avoid infections.

Page 16: Floor Types and Maintenance

Types of Floors

  • Hard, resilient, wood/parquet, carpeted: each type has unique cleaning requirements.

Daily Maintenance Guidelines

  • Specific tasks for each floor type, including sweeping, vacuuming, damp mopping.

Page 17: Floor Cleaning Processes

Cleaning Techniques

  1. Stripping: Removes old finishes and embedded dirt.

  2. Sealing: Protects floors and aids adhesion for finishes.

  3. Finishing: Applies wax for surface shine.

  4. Ongoing Maintenance: Regular cleaning to prevent wear and maintain appearance.

Page 18: Window Cleaning Procedures

Steps for Effective Window Cleaning

  1. Preparation of supplies, removal of cobwebs.

  2. Washing, rinsing, wiping down windows thoroughly.

  3. Cleaning glass with appropriate techniques to avoid streaks.

Page 19: Brass and Fixture Cleaning

Brass Cleaning Steps

  1. Preparation of materials, applying polish, rinsing thoroughly.

  2. Final drying and maintaining fixtures for longevity.

Page 20: Housekeeping Operations Activity

###Task Instructions

  • Identify if the words represent amenities (A) or facilities (F).

  • Examples provided reflect diverse options within a hotel setting.

References

  • Various sources cited for housekeeping management and operations insights.