Inform the crew of the latest revisions and amendments.
Check for good general appearance (uniform, hair style, etc.).
Provide information regarding the flight (flight time, number of passengers, etc.).
Advise on special categories of passengers (VIP, disabled passengers, UM, etc.).
All cabin crew must carry a working torch, checked during briefing.
In case of a last-minute change of cabin crew, the operating CCM must be briefed by the relieved CCM.
Pre-Departure Checks (JCAR-OPS 1.290, 1.330)
1- Safety and Emergency Equipment Checks
Cabin crew shall check the type-specific cabin emergency equipment using the checklist at the beginning of a day’s flight or after an aircraft has been left unattended.
Equipment found in the wrong place shall be stowed at the appropriate location.
Attention should be given to the cabin crew jump seats to ensure they function correctly and fold up quickly and safely.
Crew must ensure that the springs of the lid flaps of the waste containers are operable.
Attention should also be given to all braking mechanisms of the Catering trolleys aboard the aircraft. The trolleys with damaged / broken braking mechanism should not be accepted on board.
Emergency exit lights shall be switched on early to ensure sufficient time for repair if a malfunction is detected.
The SCCM will advise the commander of any discrepancies after completing the checklist.
The Commander will consult the MEL to determine if the equipment is required for the specific flight or if entry to the technical Log is allowed for later rectification.
After the flight, the SCCM shall report every malfunction during flight time in the Cabin Defect Log to inform the Maintenance Department.
Each record in the Cabin Defect Log affecting the airworthiness of the aircraft shall be reported to the Commander, in order to be transferred to the Aircraft Technical Log.
The Cabin Defect Log shall be stowed together with the CSPM in the first LH bin of the aircraft.
Preflight inspection of aircraft cabin emergency systems and equipment is conducted by the flight crew or cabin crew prior to the first flight:
After a new cabin crew has assumed control of the aircraft cabin
After an aircraft has been left unattended by a flight crew or cabin crew for any period of time.
2- Security Search (JAR-OPS1.1250)
Security search is performed when:
It is the aircraft’s first flight of the day.
The aircraft arrives or departs from a third country not listed as recognized as applying security standards equivalent to the common basic standards.
A security breach is suspected (i.e. aircraft seals are found broken or missing.)
Company’s Security Department deems this necessary (i.e. Special Flights)
Is required by local authorities
After a new cabin crew has assumed control of the aircraft cabin
After an aircraft has been left unattended by a flight crew or cabin crew for any period of time.
The security search must be performed as described in the cabin crew manual.
In intermediate stations where transit passengers remain on board, the security provisions are met through cabin luggage identification.
Passenger Embarkation and Distribution
Preparation for Flight
Before embarkation, cabin crew shall check that the cabin (inclusive of lavatories and galleys) has been cleaned and tidied up appropriately.
Ensure that no catering, galley, or other equipment/load inconveniences boarding passengers or impedes the orderly flow of boarding.
The appearance of the cabin’s interior at boarding shapes the company’s public image.
Embarkation
When passengers are required to walk on the ramp they shall be escorted by ground staff to the airplane or their approved transport.
Boarding shall not commence until clearance has been given by the commander or his representative.
During embarkation cabin crew members are evenly distributed throughout the cabin monitoring the boarding and:
Assist passengers to be seated
Do not accept oversized hand luggage. If a carry-on luggage is impossible to stow, have the ground staff remove it, and place it in the cargo compartment.
Do not stow luggage in the lavatories since they are not designed to resist possible impact forces.
Help passengers stow properly their carry-on luggage
Assist children and handicapped passengers
Ensure that emergency exits criteria are met
Ensure that infants are strapped in parents lap with an infant belt
See that the “No Smoking” rule is followed
Check the use of electronics on board
Be alert for the possible carriage of Dangerous Goods
When the SCCM announces that “BOARDING IS COMPLETED” be ready to take a passenger count. If required check per seating area. Infants may be counted separately but are included in the total number of passengers on board. The actual total number is given to the SCCM who reports it to the Commander.
In aircrafts with two cabin crew members, headcount is conducted by the CCM.
Notes:
Passengers needing assistance should be the first to embark and the last to disembark.
Infants in incubators are the last to embark and the first to disembark
In single crew operation all of the above are conducted by the CCM.
Aeroplane Mass and Balance
In order not to distort the airplane balance, cabin crew members should not allow passengers to change their allocated seats. Cabin crew may reposition passengers after the commander’s permission.
Embarkation / Disembarkation with Engine Running
Only in exceptional cases, and with the consent of the commander, is embarkation or disembarkation permissible with one engine of the airplane running. In such a case, passengers shall, under appropriate supervision by crew and ground staff, leave or enter the airplane on the side opposite to the running engine.
Passenger Briefing (JCAR OPS 1.285)
Legal provisions prescribe that passengers shall be briefed on all safety relevant matters verbally and by demonstration (or by an audiovisual presentation), by means of safety briefing card, and by means of pictograms or signs.
There is a PA system on all airplanes. The oral briefings before and during the flight are typically given by means of the airplane’s PA system. This system operates independently of the interphone system. In case this system does not operate cabin crew members can use a hand megaphone, if applicable.
All regular announcements to the passengers, are included in an Announcements Booklet, one copy of which is distributed to all CCMs. Emergency situations announcements are included in the preparation lists located under each CCM jump seat.
Note:
Passengers seated at the self-help exits should have been screened at check-in and will receive a special briefing by the cabin crew in order to ensure their willingness and ability to help the crew in an emergency.
Passenger Briefing Procedures (JCAR-OPS 1.285, Embarkation PRIOR Take Off JCAR-OPS 1.285, 1.305)
Passengers shall be briefed on the following:
Bottles and glass containers NOT to be placed in the overhead compartments.
Electronic devices NOT in use, cellular telephones / 3G Tablets deactivated or in flight mode.
All hand luggage to be placed in the overhead compartments or under the seat in front (the seat must be equipped with a restraint bar).
Passengers shall be demonstrated:
The use of safety belts.
The location and use of oxygen masks (if applicable).
The location and use of lifejackets.
The location of the emergency exits and exit markings.
The location of the “Safety on Board” card which contains all the relevant information on emergency equipment and exits likely to be used by passengers.
Passengers shall also be briefed on the following:
Seat belts fastened.
Cellular telephones and electronic devices, turned off.
Seat backs and foot rests to be in the upright position.
Armrests down
Tray tables stowed and window shades open.
Aisles and exits to be unobstructed.
No Smoking announcement.
Cabin lights dimmed (in hours of darkness).
If a handicapped passenger, passenger on a stretcher, UM or infant in an incubator, is carried, a CCM will brief him and / or his assistant (if accompanied) on the following:
The use of safety belts.
The location and use of oxygen masks (if applicable).
The location and use of life jackets.
The route to the nearest exit.
Note:
Blind passengers should be allowed to touch the equipment while being briefed. Let them know the row they are sitting regarding the nearest exit. A description of the surrounding area of his seat (armrest, recline and call buttons, air outlet, etc.) is highly recommended.
Passenger Briefing at Self-Help Emergency Exits(JCAR-OPS 1.285, 1.280)
Self-help emergency exits are those exits that may not be manned by Cabin Crewmembers and may be operated by passengers who have been briefed on the operation prior to flight departure.
This verbal briefing is directed to all passengers who are sitting in these rows includes the following:
Good morning / good evening, I would like to inform you that you are seated in an emergency exit row. There is no need to be alarmed: I would just like to know if you would be willing to help us in case of an emergency.
If the answer is positive: Please take a closer look at the safety card and the placards on the exit. Should you have any questions, don’t hesitate to ask me. I will be here to help you. Thank you.
If the answer is negative: explain to the passenger sitting by the exit that he has to be reseated.
It is not mandatory to have passengers seated next to the self-help emergency exits on any aircraft.
Post Take Off
Passengers shall be briefed:
On the NO Smoking regulations
Passengers shall be advised to keep their seatbelts fasten while seated.
Prior Landing
Before landing passengers shall be briefed:
Seat belts fastened.
Seat backs and foot rests to be in the upright position.
Armrests down.
Tray tables stowed and window shades open.
Electronic devices turned off.
Cellular phones and 3G Tablet PCs operated in flight mode only.
Aisles and exits to be unobstructed.
Re-stowage of hand luggage.
Cabin lights adjustment (dimmed in hours of darkness)
Post Landing
After landing passengers shall be briefed:
Keep seat belts fastened until seat belt signs are off.
Smoking is prohibited.
Be cautious when opening the overhead bins.
Cellular telephones not to be switched on until they arrive at the airport building.
Abnormal Situations Briefing
Embarkation / Prior Take Off
Passengers shall be briefed on the following:
Delay due to a technical problem, completion of loading, traffic congestion, weather conditions, crew member’s sudden illness;
Diversion due to technical reasons, weather conditions, state of health of a passenger;
Turbulence;
Vapor in the cabin;
Medical assistance;
Immediate return to the nearest airport.
Emergency Situations Briefing
In any emergency situation passengers shall be briefed and instructed as appropriated to the circumstances.
Crew Members at Stations (OPS 1.310)
Cabin crew at stations on departure /landing
All flight attendants shall be seated with seat belt and shoulder harness fastened during taxi-out for departure except when performing safety- related duties.
If the F/A Station is inoperative, F/A must sit as close to assigned exit as nearest seated passengers so that the assigned exit can be reached in essentially the same time as from F/A Station.
During Taxi for Take-off:
All flight attendants from Captain command "Flight attendants be seated for takeoff”
Until FASTEN SEAT BELT signs are switched OFF after take-off.
During final approach and landing:
All flight attendants from Captain command “Flight attendants be seated for landing.”
Until FASTEN SEAT BELT signs are switched OFF after take-off after engine off
Operation of Airplane Exits
Airplane doors and exits
If entering an airplane presents no difficulty, the problem to get out rapidly during an emergency will be more delicate.
In airline operations, crew and passengers enter an airplane through one or several doors, accessible either with mobile staircase, loading bridges, or on some airplanes, via a built-in (integral air-stair) staircase.
When an emergency requires a rapid evacuation of the occupants, all doors and exits available are to be used to achieve timely and orderly evacuation.
Main Emergency Exits
Do not present restrictions either in dimensions, accessibility or opening mechanism (main door, galley door, over wing exit and other fuselage exits)
Auxiliary Emergency Exits
Present restrictions either in dimensions or reliability (flight deck windows, hydraulic stairs, etc.)
Normal Operation
All cabin doors, i.e. passenger and service doors shall normally be opened and closed with the Commander’s permission by members of the operating crew only. I.e. from inside or in exceptional cases, by trained handling staff from in or outside.
Permission to open is considered granted when the “Fasten Seat Belt” and engines are turned off.
Cabin Crew should advise the SCCM before opening or closing their respective doors.
When opening a door from outside, the respective staff members shall ascertain by knocking at the door and the permission for opening the door will be granted by SCCM΄s by signal “THUMBS UP”.
Steps, passenger jet ways and catering trucks shall principally be positioned at the airplane prior to opening the respective cabin doors.
Whenever steps / passenger jet ways or catering trucks are used, the design of which does not permit opening or closing, the doors shall only be opened immediately prior to the positioning of the equipment and closed immediately after the equipment has been removed.
Unusable Exits
Whenever an emergency exit or an escape slide is unserviceable, so that quick evacuation through that door or exit is no longer possible, the flight may be carried on, provided the number of passengers authorized by the airplane certification is reduced by a certain number according to the class of the unserviceable door or exit.
Only passengers aged 2+ years or over are to be taken into account.
This applies both for the maximum authorized by the certificate and for the number authorized by the deviation. The exact procedure is described in each aircraft’s MEL and is carried out by the ground staff.
In case one inoperative exit / door, the minimum number of required cabin crew members to be carried on board may not be reduced, even if the number of passengers has been reduced.
Normal Closing of Cabin Doors
Before asking the Captain's permission to close doors in preparation for departure, the SCCM shall report Cabin readiness before A/C first movement and shall brief the Captain on the following:
Total number of passengers onboard and that they are all seated.
All Flight Documents (General Declaration, Passenger Manifest, Cargo Manifest, Load / Trim Sheet) are available on board and in order.
Any VIPs or passengers who need special handling.
Before closing aircraft door, SCCM shall make an announcement stating that doors are being closed and consequently any available ground staff must disembark. Guard rail must be retracted to allow the door to swing to the closed position.
If, by Captain’s authority, the door is to remain open without any steps/ jet-way connected to the A/C, the safety strap must be fitted in place and a F/A shall guard that door.
Note:
F/A shall not open any door without the permission of SCCM except in case of emergency.
Arming of Cabin Doors (JCAR OPS 1.315)
Cabin doors /exits must be armed once air-bridge/stairs are removed from the A/C in case of unplanned emergency.
Therefore, the following procedure must be implemented, so that evacuation slides are ready for automatic deployment upon opening of A/C door in the armed mode.
SCCM will give the command to ARM cabin doors on all types of A/C as follows:
FASTEN SEAT BELT’ signs are switched ON,
Doors are closed and steps/jet way is pulled away from A/C in preparation for pushback /taxi out.
SCCM will announce: “ARM ALL DOORS AND CROSS-CHECK.”
Should the door need to be opened after it has been armed, Captain’s permission must be obtained before disarming and opening the door. Extra caution must be taken in such cases to prevent accidental inflation of slide.
Doors- Opening for Arrival
SCCM will coordinate with the PIC for his approval to open the door for passenger deplaning;
Door shall not be opened unless steps or jet-way is in position and clearance from ground staff to open the door is obtained sign or knocking twice on the exterior of A/C (thumb up door).
Door safety strap must be secured in place any time a door is open without steps or jet-way connected to A/C. Also, this door must be manned by F/A if passengers are available onboard for the duration that door remains open without steps or jet way connected.
Opening the door shall be done in the presence of the witness, door shall be opened only after the concurrence of the witness that the door is disarmed and can be opened
Cabin Lights (JCAR OPS 1.210 (a))
Before takeoff and landing, when cabin preparation has been completed during hours of darkness the cabin lights shall be dimmed.
While securing the cabin and after landing, when seat belt sign is off, all cabin lights shall be turned on to full bright position if dimmed.
Cabin Crew Safety Related Duties During Flight Phases
Taxi, Take off, Post Takeoff, Pre Landing, Landing and Post-Landing
The SCCM or the delegated cabin crewmember in single crew operation must ensure that the cabin is secured and must report to the Commander “Cabin Secured” before each takeoff and landing.
From the time the “Cabin Secured” report has been made all cabin crew must be seated at their assigned emergency station and prepare themselves mentally for a possible emergency situation conducting a silent review.
Airlines require cabin crew members to be seated with their safety harness fastened:
During the take-off and landing phases of flight
Whenever the pilot in command so directs.
Silent Review
Silent Review is the mental rehearsal of safety and emergency procedures / commands which cabin crew must conduct prior to takeoff and landing.
Silent review has been identified as a tool that assists cabin crew to reach and maintain the proficiency, required by standards. By focusing on relevant procedures and conditions, flight attendants increase the probability of responding correctly to an unexpected emergency. It is also an effective way of removing the distractions that can block situational awareness and hinder quick responses.
In the moments before take- off or landing, crews are expected to take a few moments to silently run through emergency procedures and take note of environmental conditions.
In every pre-flight briefing, flight attendants must emphasize the importance of silent review. They can use an effective mnemonic, a word made up of the first letters of memorized checklist items such as “OLDABC”:
Operation of exits;
Location of emergency equipment;
Drills;
Able-bodied passengers and disabled passengers;
Brace position;
Commands before an impact or sudden stop.
Something that can easily be committed to memory can easily be recalled during a stressful situation. This format helps to complete the steps in the correct order. It is easy to get caught up in the everyday onboard tasks, and all the different duties required of cabin crew, such as boarding, catering issues, passenger’s queries, delays, and it is easy to get distracted. When crewmembers take their positions for takeoff or landing, the use of the “Silent Review” will help to focus on the emergency responsibilities, in the event of an unplanned emergency.
The ability to anticipate a situation before it happens will enable crewmembers to respond rapidly. The cabin crew should be alert to any indication that a possible emergency situation exists, when preparing for takeoff and landing. Such indications may be fire, smoke, scraping metal, unusual noises, the force of impact, or an unusual aircraft attitude.
Taxi
During taxiing, cabin crew should only leave assigned jump seats to perform duties related to safety of the aircraft and its occupants.
Cabin crew must be aware of a possible emergency situation at all times and therefore be able to reach their assigned emergency station in due time.
Pre - Takeoff, Pre - Landing
Cabin crew must be seated and secured (seat belts and harnesses, fastened) in assigned seats as soon as pre takeoff / landing safety responsibilities are met.
Report must be made to the Flight Deck i.e. “Cabin Secured” as soon as possible and while all cabin crew are in their assigned station seated and secured.
When the flight is on descent phase Flight Deck Crew will switch on the “Fasten seat belt” to notify the cabin crew to prepare the cabin for landing.
Post Take Off
General cabin crew in-flight responsibilities include:
Remain seated until “fasten seat belt” sign turns off.
Stow the restraint system upon leaving cabin crew seat.
Stow all loose galley items in approved standard units.
Restrain each item of galley equipment and each serving cart with the proper restraint mechanism when not in use.
Ensure passenger compliance with crew member instructions and lighted signs.
Initiate in-flight service when the SCCM, in coordination with the Commander, has determined it is safe.
Lavatories should be checked periodically (approximately every 20’relatively to the flight time) to verify that they are free of fire hazards.
Cabin checks (surveillance) should be performed regularly (approximately every 10’) to monitor the safety and wellbeing of passengers.
If used, bassinets / cots are to be placed in position only after take-off and re-stowed prior to landing.
Ensure that no person is allowed to enter the flight deck without the prior permission of the Commander.
Any time a cabin crewmember enters the flight deck, he must be aware that the flight crew is often on the radio or otherwise involved in their duties. Therefore, it is appropriate to enter quietly and wait to be addressed to, unless entering for an emergency purpose.
Ensure that vacant cabin crew seats are occupied only by persons authorized by the commander.
When moving carts in the cabin, be alert for blankets, pillows, and passengers that may block the aisle.
Ensure that carts are not left unattended in the aisle or unsecured in the galley unless the braking devices are engaged.
If CCM discovers an inoperative braking device during flight, the cart must be stowed and not utilized for cabin service. An “Inoperative” red label which is available in the Cabin Crew forms file must be placed on it as to be identified by catering personnel and being withdrawn for repair or replacement.
Post – Landing
Cabin Crew remains seated until the airplane has come to a complete stop and the “Fasten Seat Belt” signs have been switched OFF. They leave the jump seat only to perform safety related duties.
After seatbelt sign is switched off doors can be opened without any further communication with the Flight Crew.
All open door areas should be guarded by the assigned crew.
After passenger disembarkation, a visual check (sweep check) should be made for items left behind by all cabin crewmembers and then a “THUMBS UP” sign is given to the ramp agent to verify completion.
During overnight stops, the cabin crew, before leaving the aircraft shall ensure that no unauthorized persons remain on board.
Transit Passengers
Transit passengers are to be briefed not to smoke during ground time and to remain seated with seat belts unfastened. A crew member is to be stationed at the main exit door and all other emergency exit doors must be guarded by cabin crew members who must be prepared for a possibility of an immediate emergency evacuation.
Note:
CCM’s must take passenger head count. Passengers are to be briefed to identify their hand luggage.
Catering and Galley
Catering and galley check
Catering loading must be monitored at all times.
All catering and supplies shall be visually checked for foreign objects.
All sealed catering trolleys must be inspected for any signs of tampering, seal numbers must be verified (with document provided by catering agent). Should a seal be discovered tampered with, thorough cart search must be conducted and Commander informed, airport authorities informed upon Commanders discretion.
Some airlines utilize movable trolleys for passenger service in the aircraft cabin. A trolley is a mobile unit on board the aircraft. Normal purpose is to store and to transport catering items, for example meals and beverages, and board-shop items. There are full size and half size trolleys. Operated the same way, they only differ in housing length, interior volume and load limit.
During galley checks, Cabin Crew shall ensure each trolley is serviceable:
Latches are at place
Braking devices are operative
Movability is sufficient
If trolley is unserviceable, the replacement shall be requested from catering representatives.
If it becomes unserviceable during the flight:
Trolley is stowed and not utilized for cabin service for the rest of the flight
The placard “Inoperative” (found in Cabin Library) shall be placed on broken trolley with description of discrepancy.
Note:
Trolley shall not be used if braking device is inoperative!
When trolley is used during service, it must be moved carefully through the aisle and endanger no passengers. The braking device shall be activated when stopping or parking the trolley.
Trolleys shall be stowed (moved into dedicated compartments that are designed to lock such equipment in place and prevent any movement within the cabin) and secured (positioned in the cabin, typically with brakes locked, in a manner that inhibits movement) in its compartment during, take off, landing, turbulence and emergency situations. Placards are installed to indicate that trolleys must be stowed during take-off, landing and turbulence.
Note:
Never leave trolley unattended while in cabin.
Flight Crew Drinks and Meals
Flight crew members should not have the same meals; meals should be provided inside an aluminum box so that can be heated in the a/c oven, labeled with a marker or sticker and must not be served at the same time.
The commander must take a different type of meal which is marked with a marker or a sticker.
Cabin crew members entering the flight deck, should carry drinks with great care to avoid any spillage. Drinks will be offered to the commander from his left hand side, and drinks will be offered to the F/O from his right hand side so that drinks will not be carried over the pedestal.
Admission to Flight Deck (JCAR OPS 1.100)
No person other than flight crew members assigned to a flight, shall be admitted to, or carried on, the flight deck unless the commander himself or his designated deputy is present on the flight deck, and unless this person is:
A member of the operating crew, or;
A representative of the authority responsible for certification, licensing or inspection, if this is required for the performance of his official duties, or;
An employee of other national aeronautical authorities, or of the airlines or its maintenance contractor if this is required for the performance of his official duties, or
An employee of aeronautical authorities/organizations performing specific duties and / or on a familiarization flight, as approved by the flight operations manager, or
A non-operational crew member employed by the operating airline, and only if there are no other seats available in the cabin. The commander must verify the identity and employment of the crew member prior to transporting him / her.
The final decision regarding the admission to the flight deck of persons of the above categories rests with the commander who normally shall request credentials or identification of such persons before granting such admission. In the interests of safety, admission to the flight deck shall not cause distraction and / or interfere with the flight’s operation. Access shall only be denied by the commander if this is deemed necessary for safety reasons.
The intent is to ensure the security of the flight deck by providing the flight and cabin crew with complementary policies and/or procedures:
That ensure the flight crew is notified in the event of suspicious activity or a security breach in the cabin.
For use by cabin crewmembers to gain entry to the flight deck when a lockable door is installed.
Sterile Cockpit
In view of the high workload on the flight deck during certain phases of a flight, unnecessary and untimely interruptions by the cabin crew should be avoided. The most vulnerable periods are: the period between the beginning of taxiing and until the aircraft has passed 10.000 feet, indicated to the cabin crew by the “seat belt sign” being turned off, and the period between the latter parts of the descent (from 10.000 feet, when the “seat belt” sign will be turned on), approach, landing and until the aircraft has come to a complete stop at the parking stand.
The situations that warrant Sterile Flight deck interruptions are the following:
Fire, burning odor or smoke in cabin;
Medical emergency;
Unusual noise or vibration;
Auxiliary power unit (APU) torching;
Fuel or other fluid leakages;
Exit door ajar;
Extreme temperature change;
Evidence of snow / ice accumulation on the wings (on the ground only);
Suspicious, unclaimed bag or package;
Suspicious activity or security breaches in the cabin; and
Any other condition that seems abnormal or that a CCM believes the flight crew should know about.
Note:
The above situations should be reported to the Commander at all times. It is important to adhere to this policy in order to facilitate communication between both of the flight crew, and ensure the effective communication of emergency or safety-related information between flight and cabin crew.
In view of the potential danger resulting from distractions during these periods, nothing should be allowed to disturb, interrupt or interfere with the flight crew from carrying out their operational tasks. Therefore, the cabin crew must be very careful when entering the flight deck and be observant of the following:
Communication between the flight crew members or with the ATC (Air Traffic Control). When the flight crew is searching for other traffic.
During FMCS (Flight Management Computer System) data entry. This is the time when the flight crew has “head down” and inputs flight data into the computer (If applicable).
During reading of Check Lists, in normal or abnormal flight operations.
Flight Deck Door Principles
The flight deck door shall be closed before engine start for take-off as soon as cabin doors close and will be locked, until engine shut down after landing and cabin door opening. During flight, the flight deck door shall remain closed and locked at all times with the approved locking devices.
Normal cabin crew access to the flight deck
Before requesting access to enter the flight deck, crew must ensure that the area immediately outside the flight deck is free of possible intruders. CCM should request access to the cockpit by interphone stating his name, position and the agreed password. On being granted entry permission, the cabin crewmember shall ensure that the curtain and/or class-divider (where available) is closed and position themselves in front of the flight deck door to be ready to enter when door unlocks.
If cabin monitoring system cameras are not available, crew should buzz or knock, depending on the A/C type. In multi crew A/C, a second CCM must assist in securing the area during the whole door opening process.
The “Pilot Not Flying” (PNF) will visually verify that the cabin crewmember is the only person in the door proximity; the flight crew shall unlock the door to allow access to the CCM. The door should remain closed and locked for the period the CCM is required to stay in the cockpit. Shall CCM decide to leave the cockpit; he or she must verify through the viewing port that no person is in the proximity of the cockpit door, before he or she egress the cockpit.
If a Flight Deck crewmember shall exit the flight deck for any reason he shall make sure that another crewmember apart from the “Pilot Flying” (PF) remains on the F/D for the entire time of his absence. During reentering, the normal access procedure applies. This procedure does not apply to single cabin crew operation.
All policy and/or procedures related to flight deck security are considered sensitive information and are normally provided to relevant personnel in a manner that protects the content from unnecessary disclosure.
Emergency Access to the Flight Deck
If CCM receives no response through interphone:
CCM waits 20 sec and calls again.
If there is no reply and no way to establish communication with the Flight Deck Crew, in order to gain emergency access to the flight deck, the CCM applies the type – specific emergency access procedure.
Fuelling/ Refueling /Defueling with Passengers on Board (JCAR OPS