HR1120 Quiz One Review Notes

Leadership

  • Leadership is the ability to inspire support and confidence among people to achieve common goals.
  • Leadership isn't tied to a formal position; it's about influencing others through respect for your opinion and personal characteristics.

10 Key Leadership Traits

  • Effective leaders possess traits like:
    • Self-sacrificing personality
    • Passion and enthusiasm
    • Emotional intelligence
    • Cognitive and critical self-assessment skills
    • Self-confidence and leadership efficacy
    • Positive core self-evaluation
    • Self-awareness and self-objectivity
    • Assertiveness
    • Trustworthiness and morality
    • Sense of humour

Listening Skills

  • Good listening improves:
    • Networking
    • Relationships
    • Job Performance
    • Creativity

Quick Facts About Listening

  • Most people are distracted, preoccupied, or forgetful about 75% of the time when they should be listening.
  • People listen at a rate of 125-250 words per minute but think at a rate of 1000-3000 words per minute.
  • People hear about 1 billion words per year.
  • Immediately after listening, people only recall about 50% of what was said.
  • Long-term, people only remember 20% of what they hear.
  • Over 35 business studies indicate listening is a top skill needed for success.
  • People generally listen at about 25% competency, absorbing only a quarter of what's being said.

Hearing vs. Listening

  • Hearing: An automatic physiological function with little to no conscious intent (e.g., ambient noise).
  • Listening: Requires physical and mental effort; it's a proactive activity.

Barriers to Effective Listening

  • People comprehend much faster than they can speak, leading the mind to wander.
  • Physical distractions:
    • Noisy work environment
    • Background noise (telephones, conversations)
    • Other sights, smells, etc.
  • Information overload can prevent effective listening.
  • People often think they are