QBO support

Overview of QuickBooks Online (QBO) Support

  • QBO offers a support center specifically for QuickBooks Online Accountant (QBOA) users and QuickBooks Online users.

  • This support is distinct from Boomi Bookkeeping's support channels, which include:

    • Email support

    • Facebook student group

    • Coaching calls available Monday through Friday

Accessing QBO Support

ProAdvisor Tab

  • Navigate to the ProAdvisor tab to access benefits.

  • Scroll down to find the section titled "Product Support."

  • Options available include:

    • Phone support

    • Chat support

Get Help Button

  • Clicking the "Get Help" button leads to a help page with:

    • A directory of potential support articles.

    • A search function to enter questions or keywords (e.g., "subscription billing").

Phone and Premium Support

  • A phone number is provided for direct calls to support.

  • Premium phone and chat support is unlocked when the user accumulates 500 ProAdvisor points.

    • Points can be earned by:

    • Adding clients to the account

    • Passing three certification exams

  • These points also relate to the levels of support available when calling in.

Contact Us Button

  • Clicking "Contact Us" gives detailed information about how to reach Intuit for further assistance regarding QBO and QBOA.

  • Steps to call for support:

    • Enter basic information.

    • Click on "Get a Phone Number" to receive a reference case number.

Chat Option

  • The chat support is available:

    • Monday through Friday

    • From 6 AM to 6 PM PT

  • Personal experience suggests that using the callback option has proven effective for getting resolutions.

  • Success may vary based on the assigned support representative.

Accessing Help From Anywhere

  • The help feature can be accessed via the question mark icon labeled "Help."

    • This opens the same support pop-up window.

  • Accessing help varies based on location within QBO:

    • For instance, from the client list or within a client's QBO file, users can click on the question mark icon located in the top right-hand corner.

Conclusion

  • Multiple avenues exist to utilize Intuit's QuickBooks Online support functions, catering to different user needs and preferences.