Behavior and attitude (part 1)

Overview of Cabin Crew Behavior and Attitude

  • Understanding the importance of professional behavior and positive attitudes among SKYCrew cabin members.

Definition of Cabin Crew

  • Cabin Crew: Refers to an aircrew member, except the flight crew, responsible for passenger safety and comfort.

  • Duties include those assigned by the aircraft operator or the captain.

Responsibilities and Duties of Cabin Crew Members

Preflight Duties

  • Participate in preflight briefings with pilots to discuss:

    • Cabin conditions

    • Flight details

  • Conduct inspections of emergency equipment.

  • Demonstrate the correct use of safety and emergency equipment.

  • Ensure passenger compliance with safety requirements (e.g., seatbelts).

In-Flight Duties

  • Serve and sell meals, snacks, and beverages.

  • Attend to passengers' needs, particularly those who require special assistance.

  • Reassure passengers during turbulence and emergencies.

  • Administer emergency medical care when necessary.

  • Guide passengers on evacuation procedures in case of an emergency.

Competence Requirements for Cabin Crew Members

  • Complete:

    • Initial Cabin Crew Training

    • Operator Conversion Training

    • Familiarisation Training

  • Maintain high competence levels and familiarity with operator's procedures.

  • Arrive at work fit and well-rested.

Medical Fitness Guidelines

  • Initial Requirements:

    • Undergo a medical examination prior to commencing duties.

  • Recurrent Assessments:

    • Must have periodic checks at intervals not exceeding 60 months.

    • Seek advice from an Aero Medical Examiner if health issues arise lasting over 21 days.

Pregnancy Guidelines for Cabin Crew

  • Must cease flying once pregnancy is confirmed.

  • Notify the Base Supervisor and Crew Control immediately.

Drugs and Alcohol Policy

  • Strict prohibition on the use of:

    • Non-prescribed drugs during flight or within 8 hours prior.

    • Alcohol within 8 hours of duty or standby.

  • Maintain alcohol levels below 0.2 permille while on duty.

Disciplinary Actions

  • Actions taken for:

    • Consuming alcohol within 8 hours before duty.

    • Consumption during duty hours.

    • Use of illicit drugs, with random drug testing enforced.

Additional Responsibilities

Reporting Obligations

  • Report any faults affecting safety to the commander.

  • Follow operator reporting schemes and comply with Flight Time Limitations.

Duty Restrictions

  • Do not perform under:

    • Influence of substances or alcohol.

    • Conditions leading to perceived incapacity or fatigue.

Validity of Cabin Crew Attestation

  • Remains valid unless suspended or revoked or privileges not exercised for 60 months.

Composition of Cabin Crew

  • One cabin crew member required per every 50 passenger seats, adjustable based on specific aircraft types.

Senior Cabin Crew Member (SCCM) Requirements

  • Must have:

    • Minimum one year operating experience as a Cabin Crew member.

    • Successful completion of Senior Cabin Crew Training course.

Senior Cabin Crew Training Course Content

  • Training topics include:

    • Pre-flight briefing coordination.

    • Operator requirement review.

    • Incident reporting procedures.

    • CRM (Crew Resource Management) training.

    • Flight Time Limitations and rest requirements.

Minimum Requirements for Cabin Crew Members

  • Age: Minimum 18 years.

  • Medical certification by an Aero-Medical Examiner.

  • Completion of requisite training programs.

  • Meeting language proficiency per operator’s standards.

Number of Aircraft Types Operated

  • Each cabin crew member is limited to three aircraft types.

Initial Training Program

Core Training Areas

  • Knowledge of:

    • Aviation regulations

    • Responsibilities of cabin crew

    • Human factors and CRM

    • Passenger handling methods

    • Medical aspects and first aid

    • Dangerous goods handling

    • General security procedures

Conversion Training Requirements

  • Completion of aircraft type-specific and operator conversion training covering:

    • Operation of exits, safety equipment, and emergency procedures.

Familiarisation Flights

  • Following training, must complete supervised familiarisation flights under senior crew supervision, involving:

    • Active participation in all safety duties.

    • Documentation of learning experiences.

Recurrent Training Requirements

  • Annual training covering:

    • Emergency procedures and equipment handling.

    • Crowd control techniques and CRM.

Chain of Command

Cabin Crew Hierarchy

  • SEPE, SEPI, CSS LC, CSS, Temporary CSS, JU CSS, JU, JU (NEW).

    • Each role has specified responsibilities and requirements, focusing on operational duties, compliance, and training.

Responsibilities of the Commander

  • The captain holds ultimate responsibility for:

    • Safety during operations.

    • Ensuring compliance with all cabin crew procedures and standards.

  • Authority to suspend cabin crew duties if deemed unfit.

Procedures for Jumpseat Use

  • Occupants must meet specific criteria, ensuring:

    • Only approved personnel use vacant jumpseats.

    • Revenue passengers are not allowed in jumpseats.


Overview of Cabin Crew Behavior and Attitude

Understanding the importance of professional behavior and positive attitudes among SKYCrew cabin members is crucial for passenger safety and comfort. Cabin Crew refers to aircrew members, excluding the flight crew, who are responsible for the well-being of passengers. Their duties comprise tasks assigned by the aircraft operator or the captain.

Responsibilities and Duties of Cabin Crew Members

Preflight Duties

Cabin crew members participate in preflight briefings with pilots to discuss cabin conditions and flight details. They conduct inspections of emergency equipment, demonstrate the correct use of safety and emergency equipment, and ensure passenger compliance with safety requirements, such as seatbelt use.

In-Flight Duties

During the flight, cabin crew serve and sell meals, snacks, and beverages, while also attending to passengers' needs, especially those requiring special assistance. They reassure passengers during periods of turbulence and emergencies and may administer emergency medical care if necessary. In case of an emergency, cabin crew are responsible for guiding passengers on evacuation procedures.

Competence Requirements for Cabin Crew Members

Cabin crew must complete initial training, operator conversion training, and familiarisation training, while maintaining high competence levels and familiarity with the operator's procedures. They are expected to arrive at work fit and well-rested.

Medical Fitness Guidelines

Initial requirements include undergoing a medical examination before commencing duties and periodic checks at intervals not exceeding 60 months. If health issues arise that last over 21 days, crew members must seek advice from an Aero Medical Examiner.

Pregnancy Guidelines for Cabin Crew

Once pregnancy is confirmed, cabin crew must cease flying and notify the Base Supervisor and Crew Control immediately.

Drugs and Alcohol Policy

Cabin crew must adhere to strict policies regarding substance use. Non-prescribed drugs are prohibited during flight or within eight hours prior to duty, as is alcohol consumption within the same timeframe. Alcohol levels must remain below 0.2 permille while on duty. Disciplinary actions apply for consuming alcohol before duty or during duty hours, as well as for the use of illicit drugs, with random drug testing enforced.

Additional Responsibilities

Cabin crew members are obligated to report any faults affecting safety to the commander and must follow operator reporting schemes and comply with Flight Time Limitations. They should not perform under the influence of substances or conditions leading to perceived incapacity or fatigue.

Validity of Cabin Crew Attestation

A cabin crew attestation remains valid unless suspended or revoked, or if privileges are not exercised for 60 months. Cabin crew composition requires one member for every 50 passenger seats, adjustable based on specific aircraft types.

Senior Cabin Crew Member (SCCM) Requirements

To become a Senior Cabin Crew Member, one must have a minimum of one year of operating experience and successfully complete the Senior Cabin Crew Training course. This training covers pre-flight briefing coordination, operator requirement review, incident reporting procedures, CRM (Crew Resource Management) training, and flight time limitations and rest requirements.

Minimum Requirements for Cabin Crew Members

The minimum age for cabin crew members is 18 years, and they must hold medical certification by an Aero-Medical Examiner, complete requisite training programs, and meet language proficiency per operator standards. Each cabin crew member is limited to operating three aircraft types.

Initial Training Program

Core training areas encompass knowledge of aviation regulations, responsibilities of cabin crew, human factors and CRM, passenger handling methods, medical aspects and first aid, dangerous goods handling, and general security procedures.

Conversion Training Requirements

Cabin crew must complete aircraft type-specific and operator conversion training that addresses the operation of exits, safety equipment, and emergency procedures. Following training, they must undertake supervised familiarisation flights under senior crew supervision, which includes active participation in all safety duties and documentation of learning experiences.

Recurrent Training Requirements

Annual training is required, covering emergency procedures, equipment handling, crowd control techniques, and CRM.

Chain of Command

Cabin Crew Hierarchy

The cabin crew hierarchy consists of SEPE, SEPI, CSS LC, CSS, Temporary CSS, JU CSS, JU, and JU (NEW), with each role assigned specified responsibilities and requirements focusing on operational duties, compliance, and training.

Responsibilities of the Commander

The captain holds ultimate responsibility for safety during operations, ensuring compliance with all cabin crew procedures and standards, and has the authority to suspend cabin crew duties if deemed unfit.

Procedures for Jumpseat Use

Only approved personnel may occupy vacant jumpseats, and revenue passengers are not allowed in these seats.

Cabin crew members play a vital role in ensuring passenger safety and comfort on flights. They are responsible for various tasks, including participating in preflight briefings, conducting emergency equipment inspections, serving meals, and providing assistance to passengers in need. Comprehensive training, including initial and recurrent education on safety procedures and human factors, is essential for cabin crew competence. Additionally, they must adhere strictly to medical fitness guidelines, substance use policies, and reporting obligations to maintain a safe flying environment. The hierarchical structure among cabin crew, from Senior Cabin Crew Members to regular crew members, establishes accountability while ensuring compliance with operational standards.