Module 1 POM Module 1-For Drive

Module-I: Introduction to Management

Who Is a Manager?

• Manager:

  • Individual who coordinates and oversees work of others.

  • Responsible for achieving organizational goals.

Levels of Management

1. Top Management

• Roles and Positions:

  • Managing Director

  • Chairperson

  • Chief Executive Officer (CEO)

  • President and Vice-President

2. Middle Management

• Roles and Positions:

  • Regional Manager

  • Project Leader

  • Store Manager

3. First-Line Management

• Roles and Positions:

  • Supervisors

  • Shift Manager

  • Department Manager

Source: Omvir Chaudhary, Prakash Singh, Principles of Management, New Age International Publishers, pg.9

Details of Levels of Management

1. Top Managers

• Responsible for:

  • Organization-wide decisions.

  • Establishing plans and goals affecting the entire organization.

  • Allocating budgets for departments.

  • Providing overall leadership.

2. Middle Managers

• Responsibilities include:

  • Assigning duties and responsibilities.

  • Evaluating employee performance.

  • Collecting performance information and reporting to top management.

  • Coordinating between different departments.

3. First-Line Managers

• Key functions:

  • Managing work of non-managerial employees.

  • Planning daily activities.

  • Training workers and addressing their issues.

  • Maintaining discipline.

  • Sending performance reports to middle management.

What Do Managers Do?

• Management Functions:

  • Coordinating and overseeing work activities for efficiency and effectiveness.

  • Efficiency:

    • Doing things right with minimal input.

  • Effectiveness:

    • Doing the right things to achieve organizational goals.

Management Functions

• Planning:

  • Defining goals and establishing strategies to achieve goals.

  • Developing plans to integrate and coordinate activities.

• Organizing:

  • Structuring work to accomplish organizational goals.

• Leading:

  • Working with and through people to achieve goals.

• Controlling:

  • Monitoring, comparing, and correcting work activities.

Changing Role of Managers

• Emphasis on:

  • Learning over knowledge.

  • Delegation of tasks.

  • Innovation.

  • Creating new leaders.

  • Proactive approach instead of authoritative.

  • People development (mentoring, coaching).

  • Accelerating performance.

  • Developing digital intelligence.

  • Advancing organizational culture and engagement.

Mintzberg’s Managerial Roles

• Definition: Specific actions or behaviors expected from a manager.

• Grouped into three categories:

  • Interpersonal Roles

    • Figurehead: Social and ceremonial duties.

    • Leader: Motivation of employees and aligning individual needs with organizational goals.

    • Liaison: Cultivating external contacts for relevant information.

B. Informational Roles

• Monitor: Continuously scanning environment for information.

• Disseminator: Passing information to subordinates.

• Spokesperson: Communicating relevant information to stakeholders.

C. Decisional Roles

• Entrepreneur: Seeking new ideas and improvements.

• Disturbance Handler: Resolving unanticipated problems.

• Resource Allocator: Delegating authority and optimizing resource utilization.

• Negotiator: Engaging in negotiations often.

Management Skills by Robert L Katz

1. Technical Skills:

   • Understanding job nature and proficiency in related activities.

2. Human Skills:

   • Ability to communicate and work effectively with others.

3. Conceptual Skills:

   • Ability to think abstractly and understand complex organizational situations.

Skills Needed at Different Managerial Levels

• Varied skill requirements based on managerial level to effectively execute responsibilities.

Universal Need for Management

• Management is a core function across all types of organizations.