Refund and Payment Policy Overview

Clarification about the refund window. - It is important to be clear on the refund window policy. - Students or parents may have doubts, which can be addressed.
Process for refund requests. - If someone calls regarding a refund, instruct them to send an email. - Provide the email address for refund requests. - Emphasize that late requests will not be accepted. - Specifically, if the refund window is ten days, it must be adhered to strictly.
Acknowledgement of email requests. - After receiving the email, the refund team commits to sending an acknowledgement within forty-eight hours. - Acknowledgement indicates the email has been received and the team is reviewing it.
Process following acknowledgement. - Once the congressman's involvement is confirmed and internal discussions are completed, the next steps can proceed.

Exit interview process for refund requests. - The refund team will schedule a video call with the parent, referred to as an "exit interview" or "exit meeting". - Attendance at the exit interview is mandatory for processing any refunds. - If parents do not attend the exit review, refunds will not be issued.
Parents' expectations regarding policy information. - In scenarios where parents expect to receive information about different policies, it is necessary to share these policies with them. - Guidance to visit the website rightscience.com and navigate to the bottom of the page for legal policy information.

Internal document confidentiality. - The document discussed is internal; unauthorized access or checks of this document are discouraged.
Understanding refunds based on payment methods. - The counseling process may involve trying to convince customers regarding refunds. - The request team is responsible for handling refund investigations.
Refund mechanics. - Payment refunds will be processed back to the original source. - Payments made via debit card will have refunds issued back to the debit card, and similarly for credit card payments. - If payment was made through BNPL (buy now, pay later) partners, refunds will be returned to the BNPL service utilized.

Payment methods and associated processing fees. - Refunds are returned to the parent, but only in certain conditions. - When making payments through debit cards, credit cards, net banking, UPI, Apple Pay, or Google Pay, no processing fees will be charged. - If parents use BNPL options (PayPal, Klarna, Afterpay, etc.), a processing fee of 5% will be applied. - Confirmation of the 5% processing fee. - Any refunds issued will not include the 5% processing fee.

Non-refundable fees. - The 5% processing fee is not refundable under any circumstances, highlighting its finality in refund transactions. - The term "frequent processing charge" is used in relation to the fees applied.
Responsibility of the sales team. - Staff in the sales team are advised to manage refund payments without extra workload.

Explanation of session counting for refunds. - It is noted that refunds do not necessarily cover the entire amount paid. - Example case: If a student pays for 100 sessions (totaling $1,000), they will not receive a full refund if sessions are not attended.
Minimum session attendance for refund eligibility. - The minimum number of sessions that must be attended for a refund is five. - Thus, if five sessions are attended out of 100, a refund will be processed for 95 sessions only.

Definition and calculation of Rate Per Class (RPC). - RPC refers to the cost per individual session. If a student pays $1,000 for 100 sessions, the RPC is calculated as: - $RPC = rac{1000}{100} = 10$ - Therefore, the rate per class is $10. - Refund calculations based on RPC. - If five sessions have been consumed, the total refundable amount will cover only the remaining 95 sessions. - Additionally, this applies to OTO (one-time offers) where if a particular session has been attended, the refund will cover other remaining sessions. - Available OTM (on the move) sessions take place on specific days: Mondays and Wednesdays, or Tuesdays and Thursdays, or Saturdays and Sundays.

Confirmation of class timing. - The importance of knowing class timings is reaffirmed, specified by the individual named Monica.