185-Krukowski (1)

The study aims to identify and evaluate communication issues during the change management process in public organizations.

Data Collection: 576 survey questionnaires filled by respondents from various public organizations were analyzed.
Statistical Analysis: Responses were assessed using the Likert scale and non-parametric tests (Mann-Whitney U test and Kruskal-Wallis test), with SPSS software utilized for computations. The significance level was set at α = 0.05.

Communication Issues: The majority of respondents indicated existing communication challenges related to change implementation.
Influence of Respondent Characteristics: Individual scores were influenced by factors such as education level and involvement in the change process, with no significant differentiation found for other demographic features.
Awareness of Communication Impact: The findings highlight a need for public managers to understand how communication plays a crucial role in change management processes.

The sampling was not representative, and article selection for the literature review posed challenges. This limits the applicability of the findings and suggestions for further research.

Public organizations are often seen as rigid bureaucracies that manage routine tasks effectively but struggle with change adaptations.
Modern theories emphasize the importance of adapting to service needs and building relationships as critical for public agencies.

Changes in public sector organizations are characterized by goal ambiguity, bureaucratic formalities, and centralization in decision-making processes.
Organizational change refers to any modifications in structures and processes, which can be strategic and influence organizational survival.
High failure rates in change initiatives are frequent, attributable to poor implementation, lack of resources, or inadequate communication.

Effective communication is vital for understanding the content and reasoning behind changes and is crucial for successful change implementation.
Communication is defined as sharing information in a manner that is receivable and understandable, it plays a pivotal role in reducing uncertainty during changes.

Successful change management requires open communication across different organizational levels to manage uncertainties.
Effective communication fosters better understanding among employees and leaders, increasing readiness for adjustments.

Readiness is influenced by managerial support and inclination towards change, which plays a significant role in the success of change initiatives.
Issues like lack of readiness may manifest as resistance, negatively affecting the implementation process.

Conducted in Q1 2020, focusing on employees from public organizations.
It included ten statements regarding communication challenges in change processes.

A majority of respondents were either unqualified in change management or did not see change implementation as central to their roles, impacting their views on communication effectiveness.
An assessment of demographic variables highlighted diverse perceptions based on education, job position, and engagement in change processes.

High agreements aligned with the statements indicating a need for better management relations and acknowledging conflicts between employee and organizational goals.
Significant disagreement reflected poor communication regarding long-term change objectives.

The study suggests a universal consensus among employees on the necessity of improved managerial relations to facilitate change processes.
Poor communication leads to conflict and resistance, making success in change management difficult.

Respondents highlighted the ineffectiveness of information flow, noting that inadequately communicated messages prevent understanding and engagement with organizational changes.

The research identifies critical communication issues in public organizations and emphasizes the role of management in facilitating better communication and relationships to improve change management outcomes.
Recommendations suggest public managers use these insights to enhance awareness of communication's influence on successful change management and guide further research in this realm.