Catapult Resource- Work together in the financial services industry

Introduction to Financial Services

  • Skills and knowledge for interpreting and applying industry guidelines, policies, ethics, and sustainability in financial services.

  • Relevant for entry-level staff in various sectors.

  • Part of Certificate 3 in Accounts Administration.

Table of Contents

  • Topic 1: Work within industry requirements and guidelines

  • Topic 2: Establish and identify relationships

  • Topic 3: Obtain and develop workplace information

  • Topic 4: Work in a team environment

Topic 1: Work within Industry Requirements and Guidelines

  • Key Areas of Learning:

    • Procedures, guidelines, and codes of practice

    • Working safely and effectively

    • Seeking assistance

Procedures, Guidelines, and Codes of Practice

  • Policy: Statement of intent guiding organizational views.

  • Procedure: Step-by-step method to implement policy.

  • Codes of Practice: Guidance on achieving industry standards.

Working Safely and Effectively

  • Essential Aptitudes:

    1. Analytical skills for financial data interpretation

    2. Mathematical proficiency

    3. Time management under pressure

    4. Effective communication skills

    5. Innovative thinking in technology use

Seeking Assistance

  • Know who and when to ask for help.

  • Understand organizational structure and relevant legislation.

Topic 2: Establish and Identify Relationships

  • Creating Positive Relationships:

    • Importance of open communication and cultural sensitivity.

    • Acknowledgment of individual differences.

Stakeholders

  • Definition: Parties (internal and external) affected by organizational activities.

  • Importance of understanding and addressing stakeholder needs.

Topic 3: Obtain and Develop Workplace Information

  • Accessing Information Management Systems:

    • Role of ICT in financial services.

    • Types of software used: databases, spreadsheets, and word processors.

Assessing Risk and Controlling Hazards

  • Hazards: Conditions that can harm individuals at work.

  • Risk assessment: Analysis of likelihood and impact of hazards.

Topic 4: Work in a Team Environment

  • Importance of teamwork and diverse skills among team members.

  • Roles of team leaders in support and mentorship.

Seeking Feedback and Improvement Opportunities

  • Feedback as a tool for self-improvement.

  • Effective questioning techniques for receiving feedback.

  • Process of performance reviews to identify areas of growth.