Shopping and Services

Overview of Modern Shopping Venues

• Shopping Centres and Shopping Malls:

  • Shopping is a polarizing activity that people either love or hate.

  • In British English, these are called shopping centres; in American English, they are referred to as shopping malls.

  • Facilities: These venues typically contain a variety of shops (referred to as stores in AmE), cinemas, restaurants, cafés, and fitness centres.

  • Amenities: They feature a common parking place for customers.

• Large-Scale Retailers:

  • Department Stores: These establishments sell a vast variety of all kinds of goods under one roof, specifically mentioning cosmetics, books, and furniture.

  • Hypermarkets: These are described as being larger than department stores but also sell a wide range of goods under one roof.

  • Supermarkets: These focus primarily on the sale of food and basic cosmetics.

Specialized Retail Shops

• Grocer's: A specialized shop specifically used when there is a need to buy food.

• Corner Shops: Small shops that sell food items such as tea, coffee, juice, and sweets. They also provide:

  • Dairy Products: This category includes milk, butter, cream, cheese, and yoghurt.

  • Fresh Produce: Vegetables and fruit.

  • Media: They offer newspapers and magazines.

• Baker's: A shop where various kinds of fresh bread, rolls, buns, and cakes can be bought.

• Butcher's: Specializes in the sale of meat and meat products, including salami, ham, and sausages.

• Marketplace: A location where there is a wide choice of fruit and vegetables.

• Greengrocer's: A specialized shop preferred by some for buying fruit and vegetables.

• Chemist's (Drugstore in AmE): A specialized location where people can obtain medicine as well as cosmetics.

• Boutiques: Specialized clothes shops that sell apparel.

• Shoe Shops: Establishments that sell shoes and bags.

Essential Everyday Services

• Courier Services: Used daily by people to deliver parcels and documents.

• Financial Services:

  • Banks: These institutions provide financial services.

  • Current Account: Most people maintain a current account where their earnings are paid.

  • Payment Methods: In shops, people use a bank card or their mobile phone to pay for goods.

  • Loans and Mortgages: People often take a loan from a bank to purchase a flat or build a house. When a loan is specifically for property, it is called a mortgage $/'mo:gid3/$.

• Personal and Home Maintenance Services:

  • Hairdresser: Service used to have one's hair cut.

  • Barber: Service used to have a beard trimmed.

  • Car Mechanic: Professional used to have a car repaired.

  • Garden Designer: Service used to have a garden designed.

  • Plumber: Professional used to repair the water distribution in a home.

  • Car Wash: A service where people can have their car washed, or they can wash it themselves.

• Travel and Communication Services:

  • Transportation Services: Utilized when traveling.

  • Rental Services: Utilized for various needs during travel.

  • Accommodation Services: Services providing lodging.

  • Travel Agencies: Organizations that assist with travel arrangements.

  • Telecommunications: People use mobile telecommunication services to use their phones. These are offered by a telecommunications service provider.

  • Internet: People pay an Internet service provider to access the Internet at home, school, or work.

Advertising and Consumer Behavior

• Commercial Advertisements:

  • The primary goal is to persuade potential customers to buy particular brands.

  • Promotion occurs through various media channels.

  • Internet Advertising: This form of advertising is personalized to the individual user.

• Financial Literacy:

  • It is critical to balance earnings and expenses.

  • Individuals should be careful not to spend too much to ensure they can save money.

• Impact of the Coronavirus Outbreak ($2019/2020$):

  • The outbreak significantly changed the shopping behavior of the population.

  • Frequency: People go to physical shops less frequently.

  • Volume: People buy more items at once during a single trip.

  • Online Shopping: There is an increased usage of home delivery and online shopping occurs more frequently than it did before the outbreak.

Questions and Discussion

• Question: What can you find in a shopping centre?

• Question: What kinds of services do people frequently use?

1. Shopping Centres - Nákupné centrá

2. Facilities - Zariadenia

3. Amenities - Vybavenie

4. Department Stores - Obchodné domy

5. Hypermarkets - Hypermarkety

6. Supermarkets - Supermarkety

7. Grocer's - Potraviny

8. Corner Shops - Kútikové obchody

9. Dairy Products - Mliečne výrobky

10. Fresh Produce - Čerstvý tovar

11. Media - Médiá

12. Chemist's (Drugstore) - Lekáreň

13. Boutiques - Butiky

14. Shoe Shops - Predajne obuvi

15. Courier Services - Kurýrne služby

16. Financial Services - Finančné služby

17. Hairdresser - Kaderník

18. Plumber - Inštalatér

19. Travel Agencies - Cestovné kancelárie

20. Telecommunications - Telekomunikácie

21. Internet - Internet

1. Shopping Centres

   • Nákupné centrá

2. Facilities

   • Zariadenia

3. Amenities

   • Vybavenie

4. Department Stores

   • Obchodné domy

5. Hypermarkets

   • Hypermarkety

6. Supermarkets

   • Supermarkety

7. Grocer's

   • Potraviny

8. Corner Shops

   • Kútikové obchody

9. Dairy Products

   • Mliečne výrobky

10. Fresh Produce

    • Čerstvý tovar

11. Media

    • Médiá

12. Chemist's (Drugstore)

    • Lekáreň

13. Boutiques

    • Butiky

14. Shoe Shops

    • Predajne obuvi

15. Courier Services

    • Kurýrne služby

16. Financial Services

    • Finančné služby

17. Hairdresser

    • Kaderník

18. Plumber

    • Inštalatér

19. Travel Agencies

    • Cestovné kancelárie

20. Telecommunications

    • Telekomunikácie

21. Internet

    • Internet

22. Café

    • Kaviareň

23. Fitness Centre

    • Fitness centrum

24. Transportation Services

    • Doprava

25. Accommodation Services

    • Ubytovacie služby

26. Online Shopping

    • Nákupy online

27. Delivery Services

    • Doručovacie služby