M8- process mining best practices

Page 2: Process Mining Use Cases

Supply Chain Transformation

• Areas impacted: Logistics, Sales, Marketing, Service, Manufacturing

• Example application:

  • Insight into production times, wait times, Work-In-Progress (WIP) inventory

  • Resource reallocation such as machines or workers

Education

• Application: Identify effective course curriculums

• Evaluation metrics:

  • Student performance and behaviors (participation, grades, evaluations)

Software Development

• Improvement areas:

  • IT administration (system uptime, performance, upgrades)

Finance

• Applications for financial institutions:

  • Improve financial reporting

  • Enhance inter-organizational processes

  • Audit accounts

  • Increase income and broaden customer base

Page 3: Continuation of Use Cases

Public Works

• Streamlining:

  • Invoice processes for public works projects involving multiple stakeholders

Healthcare

• Recommendations:

  • Reduce treatment processing time of patients

E-commerce

• Insights provided:

  • Buyer behaviors and accurate recommendations to increase sales

Retail

• Focus: Ensure customers complete orders efficiently

  • Goal: Avoid complications in ordering process

Page 4: Process Mining Benefits

• Visibility:

  • Accelerates process times and boosts productivity, impacting bottom line

• Bottleneck Identification:

  • Detects process aberrations and time-wasting issues

• Up-to-date Monitoring:

  • Reduces risk by addressing emerging problems

• Resource Management:

  • Prioritizes and directs resources based on quantified impacts of process gaps

• Quick Value Delivery:

  • Easy implementation with a short time-to-value

• Enhanced Return on Investment:

  • Maximizes investments in digital transformation initiatives

• Improved Audits:

  • More efficient auditing processes

Page 5: Process Mining Best Practices

Focus Areas

• Insights: Key to successful implementation

• Bottleneck Identification: Essential to improve processes

• Performance Improvement: Continuous monitoring of results

Metrics & KPIs

• Use of metrics to measure success and progress

Continuous Optimization

• Always seek ways to improve processes over time

Page 6: Key Takeaways

• Widespread Use: Process mining across various industries including healthcare, finance, supply chain, education, and e-commerce

• Business Value: Process mining leads to increased business value through insights, bottleneck identification, and ongoing optimization.

• Continuous Improvement: Emphasize the importance of continuous improvement in business processes through the use of process mining.