Boga Chandu Batch_181

Chapter 1: Network Related Issues

Personal Introduction

  • Chendu Boga from Hyderabad

  • Completed BTech in Electronics and Communication

  • Currently working as a Tech Support Engineer at Legal Systems Private Center

  • Favorite company: Innovative Digitech Services

Job Role and Responsibilities

  • Position: Desktop Support Engineer

  • Key Responsibilities:

    • General hardware handling and support

    • Troubleshooting and resolving issues related to:

      • Operating System errors

      • Windows hanging issues

      • Driver problems

      • Virus-related problems

      • Slow internet connection

      • Proxy failures

      • PST backup and creation

      • Keyboard and touchpad malfunctions

      • Display issues

  • User support:

    • New user profile creations

    • Application and software configuration

Daily Workflow

  • Morning Routine:

    • Log in to the system and check emails

    • Review ticketing tool for current status of all tickets

  • Ticket Resolution:

    • On average, resolve 10 to 15 tickets daily

    • Occasionally involves troubleshooting configuration and new issues

  • Team and Organization Structure:

    • Team size: Approximately 245 system users

      • 2 Desktop Support Engineers

      • 1 Service Desk Technician

      • 1 Administrator

      • 1 Manager (Ganesh Murthy)

  • Willingness to provide 24/7 support

Employment Transition

  • Reason for leaving: Contract with the company is over

  • Submitted resignation over the phone

  • Resignation accepted by the manager

  • Release expected within 7 days

Chapter 2: I'm Sincere And

Personal Qualities

  • Describes self as sincere and hardworking professional

  • Expresses readiness to perform under pressure

Current Employment Details

  • Current salary: 13,300 (cash in hand)

  • Salary expectations: In line with company norms