Consumer Protection Act 2019 Notes

Consumer Protection Act, 2019

• The Act along with the relevant Consumer Rules aims to protect consumer rights.

Definition of Consumer

• A consumer is defined as someone who buys goods or avails services.
• This definition encompasses almost everyone in society.
• Examples:
  • Consumer of goods: Purchasing an LED TV, laptop, or iPod.
  • Consumer of services: Opening a bank account, taking an insurance policy, or getting a car repaired.

Evolution of Consumer Protection

• Caveat Emptor: The traditional principle of