Misc Cleaning

Common Oversights in Dusting: It is essential to dust down low on furniture and within areas such as headboards.
- Headboards: They are horizontal surfaces that tend to accumulate dust due to their shape and position.

Cobwebs and Dust Prevention: Before leaving, use a broom to clear away any cobwebs around the door.
- Welcome Mat Maintenance: Shake off the welcome mat and sweep the immediate area outside the door.
- Purpose: This practice helps in preventing the tracking of dirt into the cleaned house and enhances the psychological effect of cleanliness to visitors.

Variety of Laundry Areas: The laundry area can vary widely; some may have extensive setups with sinks, cabinets, and designated spaces for backpacks.
Cleaning Tasks in Laundry Room:
- Wipe countertops.
- Clean out the sink.
- Sweep and mop the floor.
- Washer and Dryer Maintenance: Regularly wipe the surfaces to remove dust, hair, lint, and residue build-up.
- Address issues like soap build-up when performing deeper cleans.

Policy on Cleaning Pet Messes: In cases of pet accidents (urine or feces):
- It is explicitly stated that such messes are not handled by the cleaning service.
- Checklist Reminder: Each cleaning service should leave a checklist that informs clients about this policy respectfully.
- Example of note on checklist: "I'm sorry to see your pet had an accident; we are unable to clean that up per our policy. Have a great day!"

Dishes: Cleaning dirty dishes or putting away clean dishes is not a part of the service.
- Example Scenario: A worker attempting to assist by putting away clean dishes broke a bowl, leading to confusion with the customer.
Wiping Down Surfaces: Include wiping doorframes, light switches, and sometimes baseboards as part of the cleaning process.
- Wet Cleaning: Wet rags with cleaner (e.g., Fabuloso) are preferred for door frames and light switches to spread cleanliness and fragrance but may not be suitable for extremely dusty blinds.

Cleaning Blinds: Use a dust rag for blinds to prevent smearing dust into mud by using a wet rag.
- Proper Technique: Clean blinds by lifting them with one hand while pulling the string with the other.
Window Cleaning Policy: Professional window cleaning services perform this task.
- Clean Dog Nose Prints: If there are dog nose prints on the back door, cleaning these small areas is encouraged even though extensive window cleaning is not part of the job description.

Helpful Attitude: Approach each job with a spirit of helpfulness.
- Cognitive Recognition of Tasks: Look for additional tasks that may not be on the checklist that could benefit the customer, e.g., folding a pile of towels.
Impact on Job Security: Doing that extra little thing can greatly influence job retention and customer satisfaction.
- Example: Taking five minutes to fold towels can significantly improve a client's experience.

Intrinsic Reward: The job may sometimes feel thankless; however, being able to ease the burden of cleaning for different households provides personal fulfillment.
Encouragement for Team: Others are encouraged to adopt this mindset to improve their experience working in the cleaning industry and enhance the service provided to clients.