IT Resource Management Training and schedule
IT Resource Management
Focus on optimal use of IT resources to achieve business objectives.
Involves management of various resources required for IT services.
IT Service Control Domains
Subdivided into:
Human Resource Management
IT Management
Financial Management
Human Resource Management
Key aspects include:
Recruitment and planning
Task allocation and performance evaluations.
Hiring Practices
Obtain signed employment agreements.
Conduct background checks.
Establish confidentiality agreements.
Provide employee rule book detailing:
Acceptable usage policy
Employee conduct code
Noncompliance procedures
Employee Training
Regular training on information security requirements.
Cover change management, crisis management, business continuity.
Ensure proper training for infrastructure changes.
Scheduling and Time Reporting
Structured scheduling is essential for organizational efficiency.
Time tracking aids in resource efficiency and management.
Necessary for expenditure tracking, charges, invoices, KPIs.
HR Controls During Employment
Clear job descriptions of roles and responsibilities.
Mandatory vacation policies to detect fraud.
Job rotation policies to mitigate risks.
Termination Policies
Proper procedures for terminating employees involved in fraud.
Ensure return of company property during termination.
Outsourcing Services
Common practice for cost savings and expertise.
Key terms include:
Insourced activities (in-house)
Outsourced activities (vendor)
Hybrid activities (collaborative)
On-site, off-site, and offshore employees.
IT Performance Monitoring
Develop performance metrics:
Identify critical processes.
Determine expected output.
Compare actual output to target output.
Balanced Scorecard
Management system to translate strategic goals into performance objectives.
Emphasizes the need for metrics beyond just financial indicators to keep strategic goals on track.