motivation of employees; Taylor

focused on efficiency and productivity

approach to management based on;

• measurement of what can be done better and how
• monitoring to ensure targets are met
• control through analysis

Taylor wanted employees to obey orders and get them done quickly. example mc dondalds - set system and quick

believed people worked for money only- motivated by self-interest. wanted managers to maximise efficiency which would generate profit and allow worker to have higher pay

scientific approach to management and motivation ;

• work study- identify most efficient methods of production to get everyone to work like that
• identify - spot most efficient worker and see why they’re good
• train - train remaining workers to work better
• reward- pay based on productivity (piece rates)

implications;

• managers should maintain close control and supervision
• autocratic style of management (them and us)
• motivate worker using piece rate payment

modern business;

• Amazon - sweat shop conditions
• primark factories

after Taylor - worker have more limited and repetitive tasks and forced to work at pace set by managers

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