Hotel Management Notes

Introduction to Hotel Management

Chapter 1 Overview: Introduction to hotel management, historical overview of the hotel industry, hotel classification systems, trends fostering growth and employment, and career development.

Conrad Hilton (1887-1979):
- Purchased Mobley Hotel in 1919.
- Acquired Chicago Hilton, Palmer House, Plaza, and Waldorf=Astoria hotels after World War II.
- Established the first major hotel chain in 1954 by purchasing Statler Hotels.
- Hilton Brands: Hilton Garden Inns, Doubletree, Embassy Suites, Hampton Inns, Harrison Conference Centers, Homewood Suites by Hilton, Red Lion Hotels and Inns, Conrad International.
Kemmons Wilson:
- Founder of the Holiday Inn chain.
- Introduced the central reservation system HOLIDEX.
Ray Shultz:
- Follower of Kemmons Wilson.
- Started Hampton Inn in 1984.
- Concept: Select service and cost consciousness.
J.W. Marriott (1900-1985):
- Established the Twin Bridges Marriott Motor Hotel in 1957.
- Marriott Brands: Courtyard, Residence Inn, Renaissance Hotels & Resorts, Fairfield Inn, Spring Hill Suites, Towne Place Suites, Marriott Hotels, Resorts, and Suites, JW Marriott Hotels & Resorts.
Ernest Henderson and Robert Moore:
- Founded the first Sheraton in 1937 (Stonehaven, Springfield, MA).
- First hotel chain listed on the New York Stock Exchange.
- Acquired by ITT Corp in 1968; later owned by Starwood Hotels.
- Sheraton Brands: Sheraton, Westin, Four Points, St. Regis, The Luxury Collection, W Hotels.

Atrium Concept:
- Used by Hyatt Regency in Atlanta in 1960, featuring an open space