emotional intelligence: the ability to carry out accurate reasoning about emotions and the ability to use emotions and emotional knowledge to enhance thought
ability to monitor yours and others’ feelings and to use this information to guide your thinking and actions
first introduced in 1909, some claimed it to be the “secret elixir” to happiness and high performance
moderately associated with:
better social relations, well-being, satisfaction
higher creativity
better emotional control
conscientiousness and self-efficacy
self-rated performance
The Traits of Emotional Intelligence
self-awareness: ability to read your own emotions and gauge your moods accurately, so you know how you’re affecting others
most essential trait
self-management: ability to control your emotions and act with honesty and integrity in reliable and adaptable ways
you can leave bad moods outside the office
social awareness: includes empathy, showing others that you care, and organizational intuition, so you keenly understand how your emotions and actions affect others
relationship management: ability to communicate clearly and convincingly, disarm conflicts, and build strong personal bonds
Values, Attitudes, and Behavior
organizational behavior (OB): focuses on the informal aspects of an organization (values, attitudes, personalities, perceptions, culture, etc.)
dedicated to better understanding and managing people at work
tries to help managers explain and predict work behavior, so they can better lead and motivate their employees to perform productively
values: abstract ideals that guide one’s thinking and behavior across all situations
attitude: a learned predisposition toward a specific object
directly influence our behavior
3 Components of Attitudes
affective (your feelings): feelings or emotions one has about a situation
“I feel…”
cognitive (your perceptions): beliefs and knowledge one has about a situation
“I believe…”
behavioral (your intentions): how one intends or expects to behave toward a situation