Social Media Marketing Study Notes

Social Media Marketing Overview

Learning Objectives

  • Definition of Social Media Marketing Tactical Plan: A tactical plan is an actionable outline that supports the execution of a social media marketing strategy. It encompasses specific steps to achieve the overall marketing goals.

  • Understanding Channel Plans: Discusses what a channel plan is and its usage in social media marketing, focusing on the platforms where the target audience engages.

  • Relationship of Content Plans to Experience Strategies: Details how content plans are formulated based on the desired customer experiences and engagement.

  • Elements of Content Plan: Lists key components required to construct an effective content plan.

  • Editorial Calendar Definition: Explains what an editorial calendar is and highlights critical considerations in its development.

  • Management of Social Media Teams: Describes how social media teams organize roles, tasks, and schedules to implement social media tactics efficiently.


Questions Addressed via Tactical Planning

  • Why: Justification for the tactics chosen.

  • Who: Identification of the target audience and stakeholders.

  • Where: Platforms and channels selected for execution.

  • What: The specific content and structure of the marketing approach.

  • How: Implementation processes and performance measures.


Channel Usage Data

B2B (Business to Business) Channel Usage
  • Facebook: 32%

  • Instagram: 19%

  • YouTube: 2%

  • Twitter: 5%

  • TikTok: 1%

  • LinkedIn: 40%

B2C (Business to Consumer) Channel Usage
  • Facebook: 55%

  • Instagram: 27%

  • YouTube: 7%

  • LinkedIn: 7%

  • Twitter: 3%

  • TikTok: 1%

  • Source: Stelzner (2022, p. 18)


Elements of Social Media Experience

Content Type and Strategy
  • Type of Tactic: Identification of various strategies and their corresponding content types, focusing on overall content strategy development.

Characteristics of Effective Tactics
  • Essential Traits: A mix of different tactics is crucial, although not all are needed for each situation.


Content Marketing Matrix

Four Types of Content Strategies
  • Entertain: Content designed to amuse or engage the audience.

  • Inspire: Content that motivates or provides uplifting messages.

  • Educate: Content focused on delivering valuable information and insights.

  • Convince: Content aimed at persuading the audience to take action or adopt views.


Types of Tactics

  • Branching: Developing multiple pathways of engagement.

  • Contributing: Adding value by sharing insights or ideas.

  • Friending: Building connections on platforms.

  • Informing/Broadcasting: Disseminating key information broadly.

  • Listening/Monitoring: Keeping an eye on audience reactions and feedback.

  • Collaborating: Working with others to enhance content.

  • Crowdsourcing: Engaging audience input for content generation.

  • Seeding: Distributing content to generate interest.

  • Educating: Providing learning opportunities through content.

  • Entertaining: Engaging audiences with fun content.

  • Gamifying: Incorporating game-like elements in content.

  • Incentivizing: Offering rewards for engagement.

  • Selling: Directly promoting products or services.


Content Strategy Development Questions

  1. What can you offer that matters to the target audience?: Determine the relevance of offerings.

  2. What can you create that is truly different from competitors?: Identify unique selling propositions.

  3. What can be created that aligns with brand position and marketing strategy?: Ensure consistency in messaging.

  4. What needs to be communicated?: Clarify key messages.

  5. What content types resonate with the target audience?: Research audience preferences.

  6. Which channels do your target audiences use?: Select appropriate delivery platforms.

  7. What existing resources or brand assets do you possess?: Audit available materials for use.


Content Calendar Planning

Components of a Content Calendar
  • Annual Overview: An overall layout of the content strategy for the year.

  • Monthly Calendar Breakdown: Detailed planning segmented into monthly themes and topics.

  • Content Brainstorming Section: A space dedicated to generating new content ideas.

  • Content Archive: Tracking of past content with details like posting date and titles.

  • Success Measurements: Evaluating the impact of the content through defined metrics.


Atomization of Content

  • Definition of Atomization: The process of breaking down content into smaller, more consumable pieces.

  • Examples of Atomized Forms:

    • Main piece

    • Blog posts

    • Infographics

    • Slideshows

    • Videos

    • eBooks

    • Photo series


Social Media Workflow

Definition
  • Social Media Workflow: A structured series of connected steps that promote efficient organizational action while minimizing task overlap and resource wastage in the execution of the social media marketing plan.

Key Components of Workflow
  • Understand Vision: Clarity on overall goals and mission.

  • Assign Responsibilities: Define roles for team members.

  • Complete Multi-Skill Projects: Manage tasks requiring various expertise.

  • Prioritize Resources: Allocate resources effectively to maximize impact.


Common Tactical Errors

Mistakes to Avoid
  • Posting from Wrong Accounts: Confusion between personal and professional profiles.

  • Mishandling Responses: Inappropriate handling of audience comments.

  • Creating Offensive Content: Releasing material that may alienate the target audience.

  • Unverified Posting: Sharing content without proper fact-checking.

  • Promoting Competition: Unintentionally redirecting audiences to competitors.

  • Over-sharing Information: Providing excessive insights that may breach confidentiality.

  • Auto-Tweeting Without Monitoring: Lack of current event awareness leads to potential reputation damage.

  • Trendy Co-option: Using trending issues inappropriately for audience reach.

  • Responding to Trolls: Engaging negatively with disruptive users.


Recap and Final Questions

  • Reaffirmation of learning objectives and questions.

  • Review of key concepts including social media marketing tactical plans, channel plans, content strategies, the importance of editorial calendars, and roles within social media teams.