Social Media Marketing Study Notes
Social Media Marketing Overview
Learning Objectives
Definition of Social Media Marketing Tactical Plan: A tactical plan is an actionable outline that supports the execution of a social media marketing strategy. It encompasses specific steps to achieve the overall marketing goals.
Understanding Channel Plans: Discusses what a channel plan is and its usage in social media marketing, focusing on the platforms where the target audience engages.
Relationship of Content Plans to Experience Strategies: Details how content plans are formulated based on the desired customer experiences and engagement.
Elements of Content Plan: Lists key components required to construct an effective content plan.
Editorial Calendar Definition: Explains what an editorial calendar is and highlights critical considerations in its development.
Management of Social Media Teams: Describes how social media teams organize roles, tasks, and schedules to implement social media tactics efficiently.
Questions Addressed via Tactical Planning
Why: Justification for the tactics chosen.
Who: Identification of the target audience and stakeholders.
Where: Platforms and channels selected for execution.
What: The specific content and structure of the marketing approach.
How: Implementation processes and performance measures.
Channel Usage Data
B2B (Business to Business) Channel Usage
Facebook: 32%
Instagram: 19%
YouTube: 2%
Twitter: 5%
TikTok: 1%
LinkedIn: 40%
B2C (Business to Consumer) Channel Usage
Facebook: 55%
Instagram: 27%
YouTube: 7%
LinkedIn: 7%
Twitter: 3%
TikTok: 1%
Source: Stelzner (2022, p. 18)
Elements of Social Media Experience
Content Type and Strategy
Type of Tactic: Identification of various strategies and their corresponding content types, focusing on overall content strategy development.
Characteristics of Effective Tactics
Essential Traits: A mix of different tactics is crucial, although not all are needed for each situation.
Content Marketing Matrix
Four Types of Content Strategies
Entertain: Content designed to amuse or engage the audience.
Inspire: Content that motivates or provides uplifting messages.
Educate: Content focused on delivering valuable information and insights.
Convince: Content aimed at persuading the audience to take action or adopt views.
Types of Tactics
Branching: Developing multiple pathways of engagement.
Contributing: Adding value by sharing insights or ideas.
Friending: Building connections on platforms.
Informing/Broadcasting: Disseminating key information broadly.
Listening/Monitoring: Keeping an eye on audience reactions and feedback.
Collaborating: Working with others to enhance content.
Crowdsourcing: Engaging audience input for content generation.
Seeding: Distributing content to generate interest.
Educating: Providing learning opportunities through content.
Entertaining: Engaging audiences with fun content.
Gamifying: Incorporating game-like elements in content.
Incentivizing: Offering rewards for engagement.
Selling: Directly promoting products or services.
Content Strategy Development Questions
What can you offer that matters to the target audience?: Determine the relevance of offerings.
What can you create that is truly different from competitors?: Identify unique selling propositions.
What can be created that aligns with brand position and marketing strategy?: Ensure consistency in messaging.
What needs to be communicated?: Clarify key messages.
What content types resonate with the target audience?: Research audience preferences.
Which channels do your target audiences use?: Select appropriate delivery platforms.
What existing resources or brand assets do you possess?: Audit available materials for use.
Content Calendar Planning
Components of a Content Calendar
Annual Overview: An overall layout of the content strategy for the year.
Monthly Calendar Breakdown: Detailed planning segmented into monthly themes and topics.
Content Brainstorming Section: A space dedicated to generating new content ideas.
Content Archive: Tracking of past content with details like posting date and titles.
Success Measurements: Evaluating the impact of the content through defined metrics.
Atomization of Content
Definition of Atomization: The process of breaking down content into smaller, more consumable pieces.
Examples of Atomized Forms:
Main piece
Blog posts
Infographics
Slideshows
Videos
eBooks
Photo series
Social Media Workflow
Definition
Social Media Workflow: A structured series of connected steps that promote efficient organizational action while minimizing task overlap and resource wastage in the execution of the social media marketing plan.
Key Components of Workflow
Understand Vision: Clarity on overall goals and mission.
Assign Responsibilities: Define roles for team members.
Complete Multi-Skill Projects: Manage tasks requiring various expertise.
Prioritize Resources: Allocate resources effectively to maximize impact.
Common Tactical Errors
Mistakes to Avoid
Posting from Wrong Accounts: Confusion between personal and professional profiles.
Mishandling Responses: Inappropriate handling of audience comments.
Creating Offensive Content: Releasing material that may alienate the target audience.
Unverified Posting: Sharing content without proper fact-checking.
Promoting Competition: Unintentionally redirecting audiences to competitors.
Over-sharing Information: Providing excessive insights that may breach confidentiality.
Auto-Tweeting Without Monitoring: Lack of current event awareness leads to potential reputation damage.
Trendy Co-option: Using trending issues inappropriately for audience reach.
Responding to Trolls: Engaging negatively with disruptive users.
Recap and Final Questions
Reaffirmation of learning objectives and questions.
Review of key concepts including social media marketing tactical plans, channel plans, content strategies, the importance of editorial calendars, and roles within social media teams.