Foundations of Communication: Interpersonal, Small Group, Public; Competence, Appropriateness, Effectiveness, and Ethics
Interpersonal Communication
- Definition: personal communication between two people; there is meaning on both sides and an impact on both parties.
- Examples mentioned: interpersonal communication appears in scenes like Sheldon and Kripke talking on the phone.
Small Group Communication
- Definition: a small group of people who share a common identity or connecting factor; they communicate and have meaningful interaction because of that shared identifier.
Public Communication
- Definition: communication delivered to a larger audience.
- In the course, we cover some aspects of public communication, but focus is not exclusively on it here.
- Visual/contextual comparison: public communication involves addressing a larger audience than small group settings.
Visualizing the Contexts (clip reference)
- Clip from The Big Bang Theory used to illustrate differences among communication types.
- Interpersonal example cited: Sheldon and Kripke on the phone.
- Public example: delivering a presentation to a larger audience.
- Relative sizes: public setting in the clip involves about 18 individuals; small group would be around 3–7 people.
- Class context: Fort Hayes class is used as a reference point for public communication; in larger universities classes may be 40, 50, or 60 students, which would be more clearly public in scale.
Communication Confidence and Competence
- Goal: strive for communication confidence and competence.
- Competent communicator defined as meeting three elements:
- Appropriateness
- Effectiveness
- Ethics
- If you meet all three, you’re likely to be perceived as competent.
Appropriateness
- Concept: how well behavior fits the context and aligns with others’ expectations.
- Examples to illustrate appropriateness:
- Grown Ups movie scene: funeral setting where friends joke, bet, and display inappropriate behavior for the context.
- Weddings: generally formal, cheerful, and celebratory; inappropriate behavior would be out of place (e.g., someone crying loudly and disrupting the mood).
- Self-monitoring: the internal survey of how we act relative to the context to ensure our behavior matches expectations.
- Question to consider: Are my communication choices fitting the situation and audience?
Self-Monitoring
- Process: take an internal survey of behavior and align actions with context.
- Purpose: to ensure behavior and communication choices fit the setting and audience expectations.
Effectiveness
- Definition: how well we meet the goals we set for our communication.
- Context from class:
- Relationship goals: aims related to building and maintaining relationships.
- Objective goals: task- or outcome-focused goals.
- Assessing effectiveness: if you regularly meet these goals, you’re more likely to be seen as competent.
Ethics
- Definition: the moral compass guiding how we communicate.
- Key aspects:
- Honesty in communication
- Kindness and respect
- Positive and compassionate delivery, even when delivering negative news
- The ethical dimension influences how we choose to convey messages and treat others.
Confidence, Practice, and Motivation
- Confidence in communication develops through skills and practice.
- Motivation is necessary to improve; without a drive to improve, you’re less likely to be seen as competent.
- Language of motivation: there must be a push to improve relationships, work outcomes, or other life goals through better communication.
- Reflection: skills are developed over many years (implied long-term development).
Bottom Line and Interconnections
- Core ideas:
- Our behavior and communication choices affect others' lives and outcomes, and others’ communication affects our own outcomes.
- Communication is irreversible; even with damage control, outcomes may not be fully reparable.
- All elements (appropriateness, effectiveness, ethics) are interwoven and collectively influence outcomes.
- The motivation to improve drives continual development of communication skills.
- Big-picture takeaway: when the elements work together, communication has a positive impact across personal, relational, and professional domains.
Closing Thought
- Instructor invites questions about Chapter 1 to clarify any unclear points.