Prin. of Comm. - Connect Quizzes

Chapter 1

Wayne and Lindsay go on a blind date, and they both enjoy themselves. At the end of the evening, Wayne tells Lindsay he will call her "soon." Lindsay expects to hear from Wayne by the next day, as that is what "soon" means to her, but he does not call for three weeks. Lindsay most likely made an error during which stage of the communication process?
1. Decoding
In a nationwide survey of U.S. adults conducted by the National Communication Association, 91 percent of respondents rated their communication skills as above average. This finding reflects what common myth?
1. Everyone is a communication expert
Chrissie is the owner of a small photocopying business. When her daughter participates in a fundraiser for a cheerleading competition, Chrissie asks her employees to contribute to the fundraiser, even though she pays most of them only the minimum wage. Most of her employees feel obligated to contribute, and they are upset by what they see as an unfair demand from someone who has power over them. Which of the following practices of a competent communicator might Chrissie keep in mind to understand her coworkers' feelings better?
1. Behaving ethically
Because its audience is so large, which type of communication works well for distributing news, commentary, and entertainment?
1. mass
Ralph went to a party over the weekend. Excited to share stories of his antics at the party with his friend Sarah, he invites her to his house after school. While Ralph is telling his story, his mother enters the room. Ralph immediately changes his loud, boisterous tone and stops using profanity. According to the interaction model, Ralph is reacting to a change in what?
1. context
Lulu disagrees with her friends' position on the war in Afghanistan. She thinks her friends simply aren't informed of the nuances of the situation. Lulu talks at length about her understanding of the conflict, and whenever her friends try to state their opinion, she simply speaks over them. She is sure if they would just listen, they would come to understand and agree with her point of view. Lulu probably believes which communication myth?
1. More communication is always better
Which two elements does the interaction model of communication add to the action model?
1. Feedback and context
Fatigue and hunger are examples of ______________ noise.
1. Physiological
According to a 2014 National Association of Colleges and Employers survey, which of the following is one of the most important qualities employers look for in college graduates?
1. Communication competence
If you ask someone to "put yourself in my shoes," you are asking that person to practice which of the following?
1. Empathy

Chapter 2

Elena is used to kissing her friends on both cheeks as a form of greeting in her native country. She notices that her new friends in the United States are uncomfortable with this practice. Elena and her friends have different cultural
1. norms.
Which of the following terms refers to the tendency to judge other cultures' practices as inferior to one's own?
1. Ethnocentrism
Jane, an American student, tells her Brazilian friend Lucia that it is "raining cats and dogs." Lucia is confused when she looks outside to see only rain falling from the sky. This is an example of a breakdown of which type of communication code?
1. Idioms
Many countries struggle with the issue of immigration, illustrating a strongly perceived ______ distinction.
1. in-group/out-group
Which of the following statements best describes how culture is acquired?
1. Culture is based on our perception of our ancestry or heritage.
Groups of people who share values, customs, and norms related to mutual interests or characteristics besides their national citizenship belong to which of the following group distinctions?
1. Co-culture
Maricel is from the Philippines, where she has been taught that certain people or groups deserve more power than others and that respecting power is more important than equality. Maricel is from a ______ culture.
1. high-power-distance
Sara decides to host a party for her new American friends. She tells them that the party will begin at 8 p.m. She is shocked when most of her guests arrive at or near 8 p.m., as in her culture an 8 p.m. start time means that guests will arrive around 9 p.m., if not later. Sara hasn't even put food out for the party yet. Sara most likely comes from which type of culture?
1. Polychronic
Which term describes the totality of learned, shared symbols, language, values, and norms that distinguish one group of people from another?
1. Culture
In class, Mark frequently interrupts Professor Chang, asking direct questions and sometimes challenging her statements. Mark believes that it is his right to question an instructor to accommodate his learning style. Professor Chang also calls on Mark frequently in class, as she knows he will have a comment or observation related to the lecture. This style of classroom interaction represents what type of culture?
1. Individualistic

Chapter 3

If Rebecca chooses not to share her history of childhood abuse with friends, in which area of Rebecca's Johari window would that information be located?
1. Hidden
When giving a speech, you must offer strong opening and closing statements because of which influence on perception?
1. Primacy/Recency
Arianna has an argument with her boyfriend and storms out of the house. He does not call or text her all morning, and Arianna is convinced that he is ignoring her. In this example, Arianna's realization that her boyfriend is not contacting her exemplifies which stage of the perceptual process?
1. Selection
Which of the following statements most accurately describes the order in which perceptual stages occur?
1. Even though perception happens in stages, the stages don't always take place in the same order.
Patrick has been diagnosed with Parkinson's disease. Although his condition is in its early stages, Patrick notices that he completes tasks at work much more slowly than he used to. Patrick is having trouble deciding if he will reveal his medical condition to his supervisor because Patrick doesn't want his boss's perception of him to change. Like many others with "invisible" medical conditions, Patrick is trying to
1. Manage multiple identities
Nicole's husband forgets their wedding anniversary. Nicole knows that her husband has been distracted by clients at work, so she isn't angry. When Nicole's husband brings her flowers the next day, she believes that he is a thoughtful husband. This tendency for Nicole to attribute negative behaviors to external factors and positive behaviors to internal factors most likely reflects which attribution error?
1. Self-serving bias
Wanda is annoyed because her waiter keeps getting her order wrong and doesn't seem to be listening to her. Wanda informs her companions that she will not leave a tip for such a lazy, incompetent waiter. Wanda is unaware that two other waiters have called in sick, leaving her waiter with twice the workload. Wanda's lack of consideration of external forces to explain the waiter's behavior is an example of a(n)
1. Fundamental attribution error
When Stefan's mother hands him a rejection letter from the college he had been dreaming of attending for four years, Stefan shrugs and says that he didn't really want to go to that college anyway. He asserts that he had already decided to go to his second-choice school, which had accepted him a week earlier. Stefan is most likely employing a defense mechanism because he views the rejection letter as a
1. face-threatening act.
In the film The Mask, the bank teller Stanley Ipkiss (played by Jim Carrey) tries to be friendly and outgoing, but others, including his own friends, treat him with disrespect and scorn. They clearly do not accept the image of himself that Stanley portrays because
1. Image management is collaborative
Sociologist Erving Goffman coined the term ______ to describe the behaviors we use to project our desired public image to others.
1. facework

Chapter 4

A parent's saying to a child, "If you want to cry, I'll give you something to cry about" is an example of a
1. threat
Talking to her grandmother about her new computer, Reina uses such words as "web" and "tweet." Reina's grandmother wonders what spiders and birds have to do with Reina's computer. Based on the grandmother's confusion, what can we conclude about the nature of language?
1. All language is symbolic
Every time we watch a television commercial, read a pop-up ad on the Internet, or listen to a political speech, someone is using ______ to try to influence what we believe or how we will behave.
1. persuasion
"My feelings are hurt" is an example of what kind of statement?
1. I-statement
Your mother asks you if she looks good in a particular outfit, and you feel that the dress does not flatter her. You don't want to hurt her feelings, so you use ______ by saying, "How do you feel about that color?"
1. equivocation
Celine asks her professor if she can give a speech on "friends with benefits." The professor agrees, thinking that the speech will focus on the benefits of friendship. Much to the professor's surprise, the speech is about friends who have sex with each another. Celine's professor did not realize that Celine was using a(n) ______ to make the topic sound less explicit.
1. euphemism
The Merriam-Webster Dictionary defines the word persuasion as "an opinion held with complete assurance." This definition is the ______ meaning of the word.
1. denotative
Because of its negative historical connotation, the word Nazi is an example of which of the following?
1. Loaded language
Carl interviews five students about his persuasive speech topic on the legalization of marijuana. Of the five, three support legalization. During his speech, Carl states, "Three out of five college students believe that marijuana should be legalized." Carl's dubious research skills lead him to state the misleading data that 60 percent of students support the legalization of marijuana. Carl is using which type of language?
1. Weasel words
In the hallway at school, Felipe's girlfriend says to him, "I'd like to see you later." Soon after, Felipe's economics professor also says, "I'd like to see you later." Although Felipe is looking forward to the meeting with his girlfriend, he is not as excited about the meeting with his professor, in whose class he is struggling. Which rules allow Felipe to draw a conclusion about the two different meanings of the same statement?
1. Pragmatic

Chapter 5

Chloe wants to be a broadcast journalist when she graduates from college, as she's been told that she's well spoken and highly expressive. She wants to continue to improve herself nonverbally so that she can convey many emotions to her future viewers. Chloe makes sure to observe and interview customer service representatives, counselors, members of the clergy, and local politicians because she understands that to improve her own nonverbal skills, she should
1. spend time with highly expressive people.
At work, Les tends to keep his customers at a _____ distance, from about 4 to 12 feet, to convey a more formal, impersonal interaction.
1. Social
Misha takes his daughter Tatiana to the mall. He notices a group of rough-looking youths who are swearing and wrestling in front of one store, but Tatiana does not see them. Misha puts his hand on Tatiana's shoulder and gently guides her to the other side of the walkway so as to avoid the group. Misha is using _____ touch to protect his daughter.
1. Power and control
Gabe meets with his boss at the end of a busy day at work. He notices that his boss keeps frowning as she reviews his report. Gabe thought he did a particularly good job on the report, so he can't understand why she would be displeased. Therefore, Gabe asks his boss, "Is the report what you were wanting?" His boss nods and explains that she has a headache because of the busy day; the report is fine. Gabe was able to decipher his boss's nonverbal message because of what strategy?
1. Asking a person as a way to check an interpretation of his or her nonverbal message
Susan meets Bryant on an online dating website. They e-mail back and forth until Susan feels comfortable with Bryant; she especially enjoys his use of emoji. She agrees to speak with him on the phone, and she finds herself liking him more and more. Bryant is soft-spoken and quick to laugh, and he gives Susan plenty of time to state her opinions without interrupting. Even though Susan and Bryant have yet to meet, they have discovered which principle of nonverbal communication?
1. Nonverbal communication is present in most communication contexts.
If you hold up your hands a certain distance apart when you say the fish you caught was "this big," your gesture serves as a(n)
1. illustrator
Which of the following can be used to signal attraction, to gain credibility, to intimidate someone, and to signal that we are paying attention?
1. Eye contact
Hayden is viewed as attractive by most people who meet her. In class, her professors tend to call on her frequently, and her classmates think of her as outgoing and competent. Hayden could be experiencing the _____ effect.
1. halo
Because nonverbal communication can sometimes carry multiple messages, it is important to learn how to
1. decipher the meaning of nonverbal messages.
Farah is nervous about her introductory speech but doesn't want anyone to notice. She carefully moderates her rate, keeping it at an even pace. She avoids vocal fillers, and she makes sure to use inflection. Farah is controlling her _____ to give the impression to her audience that she is not nervous.
1. paralanguage

Chapter 6

Pilar's best friend calls her about an issue he is having at work, and they speak for about twenty minutes. The next day, Pilar's friend asks her a specific question, but she has no idea what he is talking about. Though Pilar swears to her angry friend that she heard him, Pilar has disproven what myth about listening?
1. Hearing is not the same as listening.
If you are hungry or tired, or if you are in an especially hot or cold environment, you might find it difficult to listen because of what is generally termed
1. noise
Which of the following refers to the active process of making meaning out of another person's spoken message?
1. Listening
Silencing your cell phone during meetings, setting filters on your e-mail system to reduce spam, and using your digital video recorder to record and watch your television shows later without commercials are all examples of avoiding which of the following?
1. Information overload
When our goal is to evaluate or analyze what we're hearing, we are engaged in ____________ listening.
1. critical
Someone who likes presentations that are neat and concise most likely has which type of listening style?
1. task-oriented
What is the last stage of listening, according to the HURIER model?
1. responding
When you restate something into your own words, you are doing what?
1. paraphrasing
Derrick thinks that his grandfather is boring when he tells stories about growing up on a farm. Derrick doesn't want to be rude, so he nods his head and says "uh huh" and "wow" a lot. His grandfather is hurt by Derrick's ______________, as he can tell that Derrick is not truly listening.
1. Pseudolistening
Patrick, who was raised in an Irish American family in New York City, is troubled by his relationship with Pahana, who has grown up in a Native American family. Patrick becomes frustrated because he thinks that Pahana does not listen to him. Whenever Patrick speaks, Pahana looks down or away from him instead of making eye contact. Patrick does not seem to realize that culture affects
1. nonverbal listening responses.

Chapter 7

Shannon and Emilio have been dating for three months. Although Shannon is happy with Emilio and feels that he treats her well, she is excited to hear through the grapevine that Travis is also interested in her. Shannon finds Travis to be more attractive and exciting than Emilio, and after some thought, she breaks up with Emilio to date Travis. Shannon most likely used her _____________ to make the decision.
1. comparison level for alternatives
Which of the following is one of the reasons why solitary confinement is considered a harsh punishment for prisoners?
1. Being cut off from social interaction can be physically and psychologically devastating.
Friendships between _______________________ are considerably more complicated than other workplace relationships because they include a power difference.
1. superiors and subordinates
If you don't hesitate to give your friend a ride to school when her car breaks down because you know that she would do the same for you, you are engaging in what relational maintenance behavior?
1. Sharing tasks
Cameron really likes his new roommate, Tom. Tom is clean, always picks up after himself, and pitches in when it is time to cook dinner. Cameron also appreciates that Tom is a great karaoke partner when they go to the karaoke bar on Tuesday nights. Cameron is experiencing which type of attraction to Tom?
1. task
Arwan thinks that his classmate Jasmine is attractive. He invites her for coffee after class, and they discuss basic information, such as what they like to do and where they live. They spend more time together over a period of several months, and Arwan learns more personal information about Jasmine. He also gets to know what she is thinking or feeling simply by observing her nonverbal cues, such as the tone of her voice or her facial expressions. Arwan likes Jasmine more as he learns more about her. Which theory best represents Arwan's experience?
1. uncertainty reduction theory
Reilly and Karissa have been friends for years. When they are together, they spend a lot of time catching up and sharing their feelings about recent events in their lives. However, when Reilly spends time with another friend, Andrew, she notices that they spend more time bonding through activities such as mini-golfing and surfing, and they often flirt and make jokes of a sexual nature. These differences in Reilly's friendships illustrate the concept that
1. Friendships differ by sex
Amy's daughter has been attending a particular preschool for two years. Amy has formed bonds with many of the other mothers in her daughter's class. They have regular play dates and even a few "ladies' nights" without the children. Amy genuinely enjoys the time she spends with the other mothers. What most likely attracts her to the other mothers?
1. proximity
Gia's best friend Michelle can be very critical. More often than not, Michelle is angry with Gia or ignores her. Despite her other friends' repeated pleas to end the abusive relationship, Gia sticks it out. Although she finds Michelle's behavior hurtful, Gia can't reconcile this behavior with the fact that Michelle can be kind and thoughtful as well. Gia also believes that Michelle understands her better than anyone else does. Which theory provides an explanation for why Gia maintains a relationship that appears to others to be too costly?
1. Social exchange theory
Stavros and Craig have been friends and roommates for many years. Lately, Stavros has been feeling dissatisfied in the relationship. He notices that Craig discusses his own personal problems but never seems to have time to listen to Stavros's problems. Craig has a tendency not to clean up after himself. He's also quick to borrow "a few bucks" but never seems to repay the money. According to equity theory, Stavros is feeling dissatisfied in the relationship because he is
1. under-benefitted

Chapter 8

The Jones family is having conflict over where to go for vacation next summer. Mac, the father, is annoyed, blaming his wife, Jen, for the conflict because she insists that the decision be based on a vote. Jen is placating everyone, trying to keep the family calm. Meanwhile, Mac and Jen's son Jett is trying to use logic and reason to persuade everyone to agree to his point of view. His twin Jade is uncomfortable with the entire situation, so she is trying to distract everyone with jokes and offhand comments. This scenario is typical of how most conflicts unfold in the Jones household because the Jones family members typically fall into these _________ during conflict episodes.
1. roles
Abby is feeling frustrated with her boyfriend, Noah. He likes to play online games, and Abby feels that Noah spends too much time playing and not enough time being with her. Noah loves playing online and doesn't want to give it up, but he also loves Abby and wants her to be happy. They finally agree to compromise: Abby brings over her homework and sits with Noah while he plays. They can talk about what is happening and spend time together, while both get something accomplished. Abby and Noah have incorporated what strategy to manage a dialectical tension?
1. integration
Alex and Madison have been on a few dates and really like each other. They decide to have a picnic in the park with all of their friends so they can meet each other's social circles. After the picnic, they sit on the beach and talk about their fears and secrets about the past. At the end of the date, Alex tells Madison, "You are really special to me." Alex and Madison are in the _________ stage of relationship development.
1. intensifying
Jamila loves how every time she brings a new friend by her grandparents' house, her grandfather insists on showing pictures of Jamila as a young ballerina. He tells humorous details about how she couldn't keep time and could never remember the steps. Despite its numerous retellings, this family _________ still makes Jamila and her grandfather laugh as they share their history.
1. story
If your best friend gets a job in another city, you would most likely not sell your home and follow him or her. However, if your spouse or partner got a job in another city, you would seriously consider the possibility of moving. Your different reactions to the same situation, but in relation to different people, correspond to which of the following?
1. interdependence
Natalie and Xavier have been having difficulties in their relationship for a long time. They've stopped being kind to each another and do not treat each other respectfully. In one particular argument, Xavier accuses Natalie of spending too much time with her friends, but she fires back that he ignores her when they are home. He says that he ignores her because she is always nagging him. Natalie and Xavier's portrayal of themselves as victims and their denial of responsibility for their own behavior are examples of which of the following?
1. defensiveness
Ben and Sasha have not been happy in their relationship for a few months. Sasha finds herself making excuses when Ben goes to kiss or hug her, claiming a migraine or an illness. Ben finds reasons not to be home at night; he likes to work late or go out with his friends. Ben and Sasha are most likely in which stage of relationship deterioration?
1. avoiding
In keeping with the idea that romantic relationships vary in how they handle _____________, studies show that people in satisfying marriages maintain a ratio of approximately five positive behaviors for every one negative behavior. In contrast, unhappy couples are more likely to reciprocate expressions of negative emotion.
1. Emotional communication
James has always been close to his mother, but as he enters adolescence, he wants to spend less and less time with her. He finds her to be overbearing and overprotective. However, at times he finds himself craving the security of the relationship he used to have with his mother and wants to connect again emotionally with her. James is experiencing which dialectical tension?
1. autonomy versus connection
In some cultures, the practice of arranged marriages is common and accepted because of the effect that culture has on expectations for which of the following?
1. voluntariness

Chapter 9

One limitation of the interaction model of communication is that it doesn't account for
1. the simultaneous exchange of messages and feedback.
Chrissie is the owner of a small photocopying business. When her daughter participates in a fundraiser for a cheerleading competition, Chrissie asks her employees to contribute to the fundraiser, even though she pays most of them only the minimum wage. Most of her employees feel obligated to contribute, and they are upset by what they see as an unfair demand from someone who has power over them. Which of the following practices of a competent communicator might Chrissie keep in mind to understand her coworkers' feelings better?
1. Behaving ethically
If Chelsea looks for only one explanation for the behavior of her friend, then she most likely lacks ___________ as a communicator.
1. Cognitive complexity
Which term best describes the process by which signs, symbols, and behaviors are used to exchange information and create meaning?
1. communication
Tom Cruise has appeared in various interviews to defend his views on Scientology and medication. In these interviews, he appears earnest, focused, and serious. This is in sharp contrast to his appearance on MTV's Movie Awards in 2010, where he appeared as a crude character named Les Grossman and did a suggestive dance with Jennifer Lopez. The appearance was widely viewed in a positive light by its intended audience. By assessing what would be appropriate in different contexts and modifying his behavior accordingly, Tom Cruise demonstrates the idea that competent communicators are which of the following?
1. adaptable
Robert is driving Samantha, his girlfriend, home from a party. He notices she is quiet and withdrawn. Robert asks Samantha if she is okay. She replies, "I'm fine," in a snide tone while rolling her eyes. Robert becomes angry and asks what her problem is. Robert is responding to what dimension of Samantha's message?
1. relational
According to the interaction model of communication, receivers are not passive. Instead, receivers offer various verbal and nonverbal responses to messages. What are these responses called?
1. feedback
In a nationwide survey of U.S. adults conducted by the National Communication Association, 91 percent of respondents rated their communication skills as above average. This finding reflects what common myth?
1. Everyone is a communication expert.
Because its audience is so large, which type of communication works well for distributing news, commentary, and entertainment?
1. mass
Which two elements does the interaction model of communication add to the action model?
1. feedback and context

Chapter 10

Navajo is in a small group working on a project for his literature class. No one is willing to offer ideas, as the group members don't know one other, and Navajo suspects that they are afraid of being ridiculed. Because ___________ allows members to generate ideas on a master list before any are debated, Navajo thinks that this might be the best way for his group to generate ideas.
1. brainstorming
Liam's group is trying to come up with ideas for their group project, so each group member creates a list of ideas and notes why each idea has merit. Group members read one another's lists, offering comments about the strengths and weaknesses of each idea. Once Liam gets his list back with the others' comments, he writes his own reactions to those comments, and then the list goes back into the pile so the group can finally make a master list of ideas worthy of additional discussion. Liam's group is using what method of idea generation?
1. idea writing
Although she knows that the action is wrong, Sarah decides to copy her English term paper from an online source because she has heard from friends at her college that there isn't a strong policy against plagiarism. She knows that if she gets caught, the most severe punishment she will receive is a warning not to cheat again. Because the college lacks a policy that inflicts a sufficient punishment, Sarah is not concerned with the college's _____________ power.
1. coercive
Omar's group wants to come to a unanimous consensus on an ad campaign for a new product. Although the group is committed, after many long, frustrating discussions, they reach a ___________, so they must resort to some other form of decision making.
1. stalemate
Twenty-nine U.S. presidents have been taller than the average U.S. adult man, and since 1990, the taller candidate for president has won the popular vote 66 percent of the time. This trend could be related to our perception that which physical trait contributes to effective leadership?
1. height
In the Toy Story movies, a child's favorite toy, Woody, tends to make the decisions for the group of toys that live in his room. Although he does try to look out for the best interests of all the toys, his ____________ approach to decision making can leave the other toys feeling frustrated and questioning Woody's right to make decisions on behalf of the group.
1. Authority rule
When group members engage in ____________, they seek unanimous agreement despite their individual doubts.
1. groupthink
Proactiv, an acne treatment, has been endorsed by many celebrity spokespeople, including Jessica Simpson and Lindsay Lohan. Proactiv is hoping it will sell more of its products because it believes that these and other celebrities have __________ power that will influence consumers to want to be like them.
1. referent
Noise, boredom, and information overload are all examples of barriers to effective
1. Listening in groups
In his sociology class, Jean is working on a group project related to the 2010 earthquake in Haiti. Because Jean has family in Haiti, his group has asked him to interview family members about their experiences during the event. Because Jean is the only one in his group with access to those data, Jean now has ______________ in his group.
1. Informational power

Chapter 11

In March 2012, the Hall of Fame quarterback and team vice president John Elway of the Denver Broncos spoke at a press conference in which he announced that Peyton Manning would be the new starting quarterback for the team. Elway spoke of Manning's past successes as well as his future potential with the team. After his remarks, Elway welcomed Manning to the stage. Elway's goal in giving the speech was to
1. introduce
Speakers who are insensitive to how listeners might interpret their remarks risk offending or alienating ___________ groups in their audiences, even if their intentions were honorable.
1. cultural
Rafe is doing research for his informative speech and has not been happy with the quality of information he's been finding through online search engines. He goes to his university library, where he searches PsycInfo, a(n) _________________ focused on the discipline of psychology.
1. database
Eliza is assigned a persuasive speech in her communication course. When brainstorming, she knows it is important to pick a topic ____________ because it will make preparing her speech more enjoyable, and her presentation will be more engaging for the audience.
1. She cares about
Pace is asked to give a speech to a local youth group. He considers his experience, hobbies, beliefs, values, and attitudes, how he enjoys spending his time, and what issues are important to him. What question is Pace answering as he brainstorms?
1. What topics do you care about?
Which of the following allows you to explore a variety of resources and offers the assistance of trained professionals who can help you navigate all of the available assets?
1. Library research
Carrie is giving a speech to her political science class. To make her topic interesting and engaging to her audience, Carrie looks at her audience's ____________ characteristics, such as sex and sexual orientation, culture, and political orientation.
1. demographic
Jordan is responsible for training new employees at the restaurant where she works. She must let them know how to greet customers correctly, where to find the specials for each day, and how to ensure repeat business. What is Jordan's goal during these training sessions?
1. To inform
Before his death in 2009, Billy Mays was a famous television pitchman for household products such as Mighty Putty and Grater Plater. He was best known for his opening line, "Hi, Billy Mays here." By attempting to sell whatever product he was pitching, Mays was pursuing which goal in his commercials?
1. To persuade
Ben is doing a speech on communication apprehension in college students. He decides that a(n) _______________ would be the most efficient way to see how a large number of speech students feel about communication apprehension.
1. Questionnaire

Chapter 12

"Today, I'd like to share with you the top three islands to visit in Hawaii. First, we'll start off on the Big Island. Then, we'll move on to Maui. We'll end our tour on the island of Oahu." This is an example of which of the following?
1. A preview
Which pattern of organization is particularly useful when you are describing the steps of a process?
1. time
Good speakers often _____________ by reiterating the thesis statement and summarizing the main points of the speech.
1. Reinforce the central message
According to the rule of division, in an outline, if you divide a point into subpoints, you must create at least ________ subpoints.
1. two
When a speaker is building a speech, which of the following reflects the speech's design and helps the speaker decide what materials will be needed?
1. outline
Arjen is giving a speech on euthanasia. He is giving a lot of information, so he is careful to use transitions. Therefore, when he comes to his final main point, he uses the signpost "Most significant" to
1. Emphasize importance
Aisha has been working on an informative speech about her native country. She wants to make sure that she is covering all the points she wants to make and that all of her points are fully supported. Aisha is ready to write which of the following?
1. A working outline
Using _________ supporting material is particularly important when a speaker is discussing issues that change rapidly, such as technology and world politics.
1. current
Brandon is giving a persuasive speech on the legalization of marijuana. He has written his purpose statement as "Persuade listeners to support the legalization of medical marijuana." Which of the following would be an effective thesis statement for Brandon's speech?
1. Medical marijuana can alleviate suffering for millions of Americans with specific health conditions.
Gillian is working on her speech and finds some great information on a website. She decides to use the information and doesn't worry about a verbal footnote, as she knows anyone can put anything on the Internet, so the information doesn't actually belong to anyone. Which of the following statements about Gillian and her speech is NOT true?
1. Using words from the Internet does not constitute plagiarism.

Chapter 13

Cai has always had public speaking anxiety, but her new job will require her to be in front of large audiences on a regular basis. To deal with her public speaking anxiety, Cai begins offering her opinion at staff meetings and speaking at small group gatherings at her church. What method is Cai using to overcome her public speaking anxiety?
1. Desensitizing herself
Blake is giving a persuasive speech against product testing on animals. Although his facts and figures are compelling, he knows images of the abused animals will be more effective. Therefore, Blake prepares a slideshow presentation with many ___________ slides featuring pictures of animals used in product testing.
1. graphic
Price finds his history professor to be tiring and annoying. Although Price loves history, this professor's monotone voice fails to hold Price's attention. What vocal element does Price find to be lacking in his professor's voice?
1. pitch
A particularly good time to incorporate ________ into your delivery is during a transition in your speech because your change in position will correspond to a change in your remarks.
1. movement
Zoe is charged with training the new group of interns at her bank for the summer. She knows there is a lot of information they need to have to be effective. She therefore designs a presentation aid with graphics and videos. Because Zoe needs the interns to be able to remember this information quickly, she hopes her presentation aid will improve the interns
1. recall
Daniel is nervous about his speech, so he decides to memorize it. He has a strong memory, and he spends days learning his speech word for word. When he gives the speech, it starts off very well, but midway through, someone's cell phone rings, and Daniel gets distracted. He cannot get back on track and must sit down with the speech unfinished. What disadvantage to a memorized speech did Daniel encounter?
1. They can fail if a speaker's memory fails.
Trish loves using PowerPoint during presentations at work. She enjoys incorporating sound effects, fancy slide transitions, and moving graphics. However, she never seems to get good reviews on her speeches from her boss. Instead, he complains that he finds her presentations to be distracting and that he has a hard time learning during her speeches. What guideline should Trish consider before preparing her next slideshow presentation?
1. Strive for simplicity.
Before using any presentation aid, it is crucial to think through everything that might go wrong and to
1. Have a backup plan
If you perceive that you must use a potentially harmful aid in your speech and you explicitly warn your audience at the start of your speech, and again before you introduce it, you are following what guideline for presentation aids?
1. Be ethical
Dax has been working on his speech for several weeks. After carefully crafting his purpose and thesis, Dax did extensive research and organized his main points and subpoints. He has a strong introduction and conclusion and is very proud of his working outline. A few days before his speech, Dax prepares informal speaking notes and begins to practice. Although he has put much work into his speech, he doesn't want to appear stiff or formal. He wants to give which type of speech so that he can appear natural and relaxed?
1. Extemporaneous

Chapter 14

Dennis is giving a speech on pandemics. Dennis thinks that he can help define the concept by using ____________. Therefore, he references the influenza pandemic of 1918 and the coronavirus pandemic of 2020.
1. examples
Because Najiba wants to give an informative speech on a topic she knows and can get excited about, she decides to discuss her native country of Afghanistan. She is not sure if her classmates know where she is from, so to begin her speech, Najiba says, "Salaam. That is how you say hello in my native country of Afghanistan. Today, I want to share with you all that I love about this amazing place." To frame her topic in a compelling way for the audience, Najiba has related the topic to
1. herself
"To some people, the definition of family is limited to legal and biological relationships, whereas to others, it includes anyone to whom they feel emotionally close." This statement is an example of defining by
1. compare-and-contrast
Charlana is doing her informative speech on yoga. She wants to teach her audience the sun salutation, a common series of yoga poses. Charlana plans to ____________ each of the ten poses so her audience can try them when they get home.
1. demonstrate
College students will most likely have a(n) ______________ a speech on scholarships because many of them would like extra financial assistance to attend college.
1. Vested interest in
A speech about the unemployment rate or cyberbullying would reflect which category of informative topic?
1. issues
It is important to be _____________ during a speech because most people process information best in a limited number of segments at a time.
1. organized
Jay's informative speech is on the United States' ____________ during the Cold War era. Jay plans to discuss how the United States utilized "containment" abroad and McCarthyism at home to respond to the real and perceived spread of communism.
1. policies
Niamh lived in New York City in 2001, so she remembers in detail what the city was like during the terrorist attacks on the World Trade Center on September 11 of that year. She decides to give a speech about September 11 and its meaning to her. Niamh is giving an informative speech that fits into what category?
1. events
While researching his informative speech on Nostradamus, Matias thinks the information he finds on Wikipedia will be more interesting for his listeners than the information he finds in periodicals. Since his topic isn't that serious anyway, Matias figures it would keep the audience more engaged if he uses the information from Wikipedia. Matias is not following which guideline for ensuring the accuracy of his information?
1. Use information from reputable sources.

Chapter 15

Kim is giving a persuasive talk about organ donation. She wants to communicate the benefits of organ donation, and she hopes that some audience members will be persuaded to fill out the organ donor card she brought with her. What persuasive goal is Kim trying to achieve?
1. to motivate her audience to do something
If you organize your persuasive speech using _________________, you present and then immediately refute the main points against the position you plan to advocate.
1. a refutational approach
Frances is organizing a persuasive speech on organ donation. She plans on starting with a picture of a little girl and telling the audience about Connie, a four-year-old who died two years ago because she needed a new heart and no donor could be found. If Frances is using Monroe's motivated sequence, what stage would this statement be found in?
1. attention
If a speaker makes the claim, "Since prayer was banned in public schools in 1963, violent crimes have increased dramatically," that speaker is committing what type of fallacy?
1. false-cause
In his speech, Jason attempts to persuade listeners that the assassination of President John F. Kennedy was the result of a conspiracy. Jason begins by establishing that a conspiracy is any occurrence of two or more people acting together to commit a crime. He then presents evidence that several people acted together to kill President Kennedy. He concludes by stating, "Therefore, the assassination was the result of a conspiracy." Jason's argument represents which form of reasoning?
1. deductive
During her persuasive speech on stopping illegal music downloading on the Internet, Danica brings up an argument from the opposition. She says that those who support unauthorized downloading have argued that it isn't hurting anyone. Danica disproves that argument, offering statistics and testimony from artists whose finances have been hurt by illegal downloading. Danica has organized her speech using which of the following?
1. Refutational approach
A persuasive speech can be made even more powerful when the speaker uses
1. more than one type of proposition.
What is the best strategy to use in dealing with a hostile audience?
1. Acknowledge the listeners' negative feelings.
In Heather's speech against breastfeeding in public, she says, "These women are angry because we won't let them flash their breasts at strangers in public! What decent person wants to see that?" Because Heather is trying to refute an argument that supporters of breastfeeding in public never actually made, Heather is engaging what type of fallacy?
1. Straw man fallacy
In his speech on gun control, Mike says, "The right to bear arms is guaranteed by the Second Amendment. If you allow our government to take that right away, it won't be long before they'll be taking away your freedom of speech or your right to vote!" Mike is committing what type of fallacy?
1. slippery slope