Effective Communication

Effective Communication

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• Effective communication is influenced by factors such as facial expression, body language, tone of voice, and the type of questions asked.

• These factors directly impact how the recipient perceives, interprets, and responds to the communication.

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• Things to consider for effective communication:

  • Rapport

  • Empathy

  • Active listening

  • Professional behavior

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• Emotional Intelligence is important for effective communication.

• Activity homework related to Emotional Intelligence.

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• OARS - Essential Communication Skills:

  • Skills based

  • Client-centered and culturally sensitive

  • Includes verbal and non-verbal communication

  • Establishes and maintains rapport

  • Assesses clients' needs

  • Provides personalized educated responses

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• O = Open-ended questions:

  • Establishes a safe environment and builds rapport

  • Explores and gains understanding of the client's world

  • Asks questions about the client's experiences, thoughts, feelings, beliefs, and hopes for the future

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• A = Affirming:

  • Builds rapport and demonstrates empathy

  • Affirms the client's strengths and abilities

  • Supports the client's self-efficacy and belief in their own decisions and life choices

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• R = Reflective listener:

  • Listens to the client to gain a deeper understanding of their life

  • Reflects on the client's words, behavior, and feelings

  • Provides an opportunity for the client to hear their own experiences reflected back to them

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• Continuing with reflective listening:

  • Reflects on