Eastern Airlines Flight Attendant Initial Training Notes

EASTERN AIRLINES INTRODUCTORY TRAINING PACKET

INTRODUCTION

  • Welcome to Eastern Airlines introductory Training Packet.

  • Distance learning packet serves as an educational tool.

  • Essential for trainees to study and know before starting classroom training.

  • Provides a brief overview of training subjects.

  • Highlights main points and acclimatizes trainees to Eastern Airlines Standard Operating Procedures (SOP).

  • All trainees must study and know this booklet prior to training.

  • There will be a theoretical proficiency examination on Day One (1) of initial training program.

TRAINING OBJECTIVES

  • Training designed to equip trainees with knowledge and skills to proficiently perform duties as Eastern Airlines Flight Attendant.

Key Concepts Covered in Training:

  • Aviation Terminology

  • City Codes

  • Time Zones

  • 12-Hour vs. 24-Hour Clock

  • Calculating Time

  • Aviation Alphabet

  • Flight Attendant Cabin Procedures:

    • Required Items

    • Silent Review

    • T.E.S.T.S Information

    • Planned Land/Ditching Commands

AVIATION TERMS, ABBREVIATIONS, AND ACRONYMS

Common Aviation Terms and Concepts:

  • A/C or AC: Aircraft

  • ABP: Able Body Persons

  • AED: Automated External Defibrillator

  • ASI: Aviation Safety Inspector

  • ATC: Air Traffic Control

  • ATS/CFA: Air Transportation Supervisor/Check Flight Attendant

  • CFR: Code of Federal Regulations

  • COMAT: Company Material

  • CPR: Cardiopulmonary Resuscitation

  • CRM: Crew Resource Management

Additional Aviation Terms:

  • CRO: Complaints Resolution Officer

  • CSI: Cabin Safety Inspector

  • CSR: Customer Service Representative

  • DG: Dangerous Goods

  • DH: Deadhead

  • DNR: Do not Resuscitate

  • DO: Director of Operations

  • DOT: Department of Transportation

  • EAP: Employee Assistance Program

  • ELS: Emergency Light Switch

  • ELT: Emergency Locator Transmitter

  • EEMK: Enhanced Emergency Medical Kit

  • EMT: Emergency Medical Technician

  • ETA: Estimated Time of Arrival

Further Aviation Terms:

  • ETD: Estimated Time of Departure

  • FAA: Federal Aviation Administration

  • FAK: First Aid Kit

  • FAM: Flight Attendant Manual/Federal Air Marshal

  • FAR: Federal Aviation Regulation

  • FL: Flashlight

  • FO: First Officer

  • FWD: Forward

  • GOM: General Operations Manual

  • GSC: Ground Security Coordinator

  • HL: Halon (Fire Extinguisher)

  • HM: Hazardous Material

  • HQ: Headquarters

  • HMR: Hazardous Material Regulation

  • IATA: International Air Transport Association

  • ISC: In-Flight Security Coordinator

Continuing with Aviation Terms:

  • JS: Jump seat

  • LAV: Lavatory

  • LEO: Law Enforcement Officer

  • LV: Life Vest

  • MD: Medical Doctor

  • MEG: Megaphone

  • MEL: Minimum Equipment List

  • MES: Manual Escape Slide

  • MX: Maintenance

  • MXC: Maintenance Control

  • NOTAM: Notice to Airmen

  • NRC: National Response Center

  • NTSB: National Transportation Safety Board

  • OE: Operating Experience

  • OSHA: Occupational Safety and Health Administration

Final Aviation Terms:

  • PA: Public Address System

  • PBE: Protective Breathing Equipment

  • PED: Portable Electronic Device

  • PEEPLS: Photoluminescent Emergency Escape Path Lighting System

  • PIC: Pilot in Command

  • POB: Portable Oxygen Bottle

  • POI: Principal Operator Inspector

  • PPE: Personal Protection Equipment

  • PSI: Principal Security Inspector

  • PSU: Passenger Service Unit

  • RON: Remain Overnight

  • SG: Evacuation Slide Gauge

  • SIC: Second in Command/Safety Information Card

  • SOB: Souls on Board

  • SOC: Systems Operation Control

  • SOP: Standard Operating Procedure

  • SRR: Specific Regulatory Requirements

  • TSA: Transportation Security Administration

  • TUC: Time of Useful Consciousness

  • UM: Unaccompanied Minor

  • VPES: Voluntary Provision of Emergency Services

  • WX: Weather

  • XCLD: Cancelled Flight

CITY CODES

Major City Codes Include:

  • ALB: Albany, New York

  • ATL: Atlanta, Georgia

  • BNA: Nashville, Tennessee

  • BUF: Buffalo, New York

  • BWI: Baltimore, Maryland

  • CHS: Charleston, South Carolina

  • CLE: Cleveland, Ohio

  • CLT: Charlotte, North Carolina

  • DAY: Dayton, Ohio

  • DEN: Denver, Colorado

  • DTW: Detroit, Michigan

  • EWR: Newark, New Jersey

  • GSO: Greensboro, North Carolina

  • HOU/IAH: Houston, Texas (Hobby and George Bush Intercontinental)

  • IND: Indianapolis, Indiana

  • JAX: Jacksonville, Florida

  • JFK/LGA: New York, New York (John F. Kennedy and LaGuardia)

  • LAS: Las Vegas, Nevada

  • LAX: Los Angeles, California

  • MCI: Kansas City, Missouri

  • MEM: Memphis, Tennessee

  • MIA: Miami, Florida

  • MKE: Milwaukee, Wisconsin

  • MSP: Minneapolis/St. Paul, Minnesota

  • MSY: New Orleans, Louisiana

  • NAS: Nassau, Bahamas

  • MYR: Myrtle Beach, South Carolina

  • ONT: Ontario, California

  • MDW/ORD: Chicago, Illinois (Midway/O’Hare)

  • PDX: Portland, Oregon

  • DCA/IAD: Washington D.C.

  • PHL: Philadelphia, Pennsylvania

  • PHX: Phoenix, Arizona

  • PIT: Pittsburgh, Pennsylvania

  • RDU: Raleigh Durham, North Carolina

  • SDF: Louisville, Kentucky

  • SEA: Seattle, Washington

  • YYZ: Toronto, Canada

  • GYE: Guayaquil, Ecuador

  • CCS: Caracas, Venezuela

  • DUB: Dublin, Ireland

  • LIM: Lima, Peru

TIME ZONE

Definition:

  • Time Zone: Refers to the local time of a region or country.

Purpose of Time Zones:

  • Introduced due to the expansion of transport and communication in the 19th century for unified time-keeping.

U.S. Time Zones:

  • The contiguous U.S. has four standard time zones:

    • PT: Pacific Time

    • MT: Mountain Time

    • CT: Central Time

    • ET: Eastern Time

Standard Time:

  • Standard Time: The local time when Daylight Saving Time (DST) is not in effect.

Daylight Saving Time (DST):

  • DST involves setting clocks forward one hour during summer months for better sunlight utilization, resetting in fall.

International Date Line (IDL):

  • The IDL is an imaginary line that defines the boundary between one day and the next, operating from pole to pole in a zigzag formation.

Coordinated Universal Time (UTC):

  • UTC is a global time standard to ensure synchronization across timing centers.

TIME CALCULATION

12-Hour Clock:

  • Displays time in a 12-hour cycle.

  • Divided into a.m. (ante meridiem) and p.m. (post meridiem).

24-Hour Clock (Military Time):

  • Displays time in a 24-hour cycle, numbered 0000 to 2400.

  • First half of the day: 0000 to 1200.

  • Second half of the day: 1300 to 2400.

  • Note: a.m. and p.m. are unnecessary in this format.

Importance of Time Management in Aviation:

  • Critical for maintaining safety and customer service standards.

  • On-time performance correlates with safety when transporting passengers.

  • Flight Attendants must understand time calculation to comply with duty limitations and rest requirements.

CALCULATING TIME:

  1. Add Hours

  2. Add Minutes

  3. If minutes exceed 60:

    • Subtract 60 from minutes.

    • Add 1 to hours.

Example Calculation:

  • 26:22 + 04:20

  • Resulting in 30:42

Converting Hours to Calendar Days:

  • If total hours exceed 24 hours:

    • Subtract 24 hours from total.

  • Example: 30:42 + 24:00 = 06:42 (next day)

Total Hours:

  • Represents calendar day and remaining time starts a new calendar day.

UNDERSTANDING AVIATION LANGUAGE

  • The aviation industry uses a specialized language called the Phonetic Alphabet or International Radiotelephony Spelling Alphabet (IRSA).

  • Crucial for clear communication between flight attendants, air traffic controllers, pilots, and airline agents.

  • Example of use:

    • PIC to ATC: "November-Seven-Zero-Six-Kilo-Whiskey parked at the south hangar."

    • ATC to PIC: "November-Seven-Zero-Six-Kilo-Whiskey, clear for taxi to Runway 23."

PHONETIC ALPHABET (IRSA):

  • A ALPHA

  • B BRAVO

  • C CHARLIE

  • D DELTA

  • E ECHO

  • F FOXTROT

  • G GOLF

  • H HOTEL

  • I INDIA

  • J JULIET

  • K KILO

  • L LIMA

  • M MIKE

  • N NOVEMBER

  • O OSCAR

  • P PAPA

  • Q QUEBEC

  • R ROMEO

  • S SIERRA

  • T TANGO

  • U UNIFORM

  • V VICTOR

  • W WHISKEY

  • X X-RAY

  • Y YANKEE

  • Z ZULU

SILENT REVIEW

Critical Areas to Remember:

  • Acronym COPA:

    1. Emergency Commands

    2. Exit Operations

    3. Evacuation Procedures

    4. ABP Locations

  • T.E.S.T.S:

    • Signal to Evacuate?

    • Special Instructions (i.e., Ditching)

    • Type of Emergency

    • Is Evacuation Necessary? (Y or N)

    • Time Available?

LAND COMMANDS:

  • Command: “Brace, Brace”

    • Response: “Heads Down, Stay Down, Heads Down, Stay Down”

  • Command: “Evacuate, Evacuate”

    • Response: “Release Seatbelts, Leave Everything, Come this way.”

    • Repeat: “Release Seatbelts, Leave Everything, Come this way.”

    • Continue: “Stand Back, Stand Back. Help at bottom, Help at bottom.”

  • Evacuation Protocols:

    • Jump and slide two at a time.

    • Confirm: “Is everybody out?”

DITCHING COMMANDS:

  • Same commands and responses as land commands.

Final Instructions during Ditching:

  • Inflate vest.

  • Crawl down raft.

  • Call people towards you.

  • Detailing the cadence: “Come this way.”

  • Encourage: “Inflate vest. Crawl down raft two at a time.”

  • Confirm the safety of all passengers: “Sit down. Is everybody out? Is everybody out?"