AI for Research Analysis: Miro & Dovetail

Humans should lead data interpretation and analysis.
AI features should be used as a sanity check or second pair of eyes at the end of the analysis.
Researchers should do their own analysis to deeply understand their data and become familiar with themes.
Skipping the manual analysis step results in a high-level understanding but lacks the deep understanding that human researchers provide.

Miro offers various AI features, including document creation, translation, and analysis.
Two analysis options:
- Cluster by keywords
- Cluster by sentiment
  - Sentiment analysis groups notes into positive, neutral, or negative categories.
  - May be useful for identifying overlooked emotions but generally doesn't offer significant new insights.
Clustering by keywords groups notes based on identified keywords.
- AI groupings aren't fully rounded themes but can highlight useful keywords.
- Serves as a second pair of eyes, especially when working alone, to catch anything missed.

Dovetail is described as an insights hub for storing user interviews, usability tests, and survey responses.
Offers AI-generated transcription and clustering.
Transcription:
- Automatically transcribes recordings.
- Requires manual review for accuracy.
AI-Generated Summary:
- Provides a summary of main points, requiring human interpretation to ensure meaningfulness.
Highlights:
- Identifies important moments in usability tests.
- Requires cross-referencing with researcher's notes to validate importance.
Tags:
- Dovetail's term for themes.
- Users can select text and assign tags.

Dovetail's interface can be complex to navigate.
Canvases are available for data and highlights.
Highlights Canvas:
- Users can add AI-generated highlights to the canvas.
- The cluster button arranges highlights into groups.
  - Clustering options: by themes, by tag, or by data.
  - AI-generated themes might not always be meaningful and require human interpretation.

Summarized Data: AI automatically generates key summary points.
Highlight Key Moments: AI identifies important moments.
- Suggestion setting prompts users to accept or reject highlights.
Upcoming features:
- Auto Create Tags: AI generates themes (potential time-saver but should be used as a sanity check).
- Redact Sensitive Information: Ability to blur out sensitive information (e.g., participant faces or personal details).
- Creating Insights: Overarching themes across interviews and usability tests.