Mediated Communication
Nonverbal cues and online communication
Online messages lack nonverbal signals, increasing the risk of miscommunication.
In face-to-face vs text, nonverbal cues often trump words when they contradict; we trust the nonverbal.
Emoticons/emojis evolved to convey tone and emotion online.
Synchronous vs asynchronous communication
Synchronous: real-time interaction (e.g., Zoom/Teams).
Asynchronous: not in real time; messages may be delayed (e.g., a professor posting a video for hours or days).
Delays can change the context; sensitive topics should be handled synchronously (e.g., relationships).
Permanent public record
Everything online is stored somewhere; data breaches can expose information.
Deleted data can persist; courts or investigators can retrieve online messages.
Disinhibition and self-disclosure
Online, people are more bold, blunt, and disclose more personal information.
Tone and intent can be misinterpreted; in-person cues would curb some of this.
Depth of online relationships
Large online networks tend to be superficial; fewer deep, meaningful relationships.
Interactions often feel transactional (likes, views) and may be monetized rather than fostering true friendship.
Social isolation
You can have many online connections yet feel lonely in real life.
Online networks don’t fully replace in-person social support and experiences.
Strain on real-life relationships due to devices
People are often glued to phones; in-person conversations can be interrupted by notifications.
This can harm relationship quality when time together is spent on devices.
Deception, bots, and AI risks
Catfishing and fake profiles; bots and AI-generated content can mislead.
Deepfakes and convincing misinformation raise concerns about authenticity online.
Cyberbullying
Cyberbullying is persistent and widespread; online anonymity can amplify harm.
Benefits and opportunities of mediated communication
Faster communication: quick, group-wide updates (e.g., group texts).
Broader relational opportunities: connect with people globally, learn from diverse perspectives.
Online communities provide social support (e.g., LGBTQ+ communities, health support) beyond local networks.
Tools can enhance collaboration and knowledge sharing.
Responsible use and call to action
Social media is a tool: can be used for good (relationships, support, learning) or harm (bullying, misinformation).
Aim to be kind online, avoid spreading misinformation, and protect others from harm.
If everyone acts with decency, online spaces become more trustworthy and supportive.