Team Work

  • Benefits of Team-Based Care Models:

    • Ensures the highest quality of care at the lowest cost.

Improves healthcare experiences, outcomes, and costs.

Interprofessional Practice & Education

  • Recognize the need for team-based and collaborative care models

  • Ensures the highest quality of care and lowest cost

Critical Information on Interprofessional Collaboration (IPC)

  • IPC is vital for reducing patient care errors.

  • Benefits of IPC:

    • Improved communication among healthcare professionals.

    • Coordinated care decreases delays and redundancies.

    • Reduces overall healthcare costs, building a safer, patient-centered system.

What is Interprofessional Education (IPE)?

  • Defined as occurring when students from multiple professions learn with and from each other to foster effective collaboration and improve health outcomes (WHO, 2010).

Interprofessional Collaborative Practice Core Competency Domains

  • Domains:

    • Patient/Family/Population-Centered Care

    • Interprofessional Teamwork and Team-Based Practice

    • Roles and Responsibilities for Collaborative Practice

    • Values/Ethics for Interprofessional Practice

  • Core Competencies:

    • Effective communication, clear roles, and responsibilities.

    • Emphasizing values and ethics in collaborative efforts.

Roles and Responsibilities

  • Clearly communicate roles and responsibilities to all stakeholders

  • Recognize personal limitations and the value of others’ skills

  • Independent relationships improve care and advance learning

  • Use unique and complementary skills

Interprofessional Communication

  • Choose effective communication tools and techniques

  • Organize

  • Active listening and encouraging ideas/opinions of others

  • Use respectful, appropriate language with constructive feedback

Values and Ethics for Interprofessional Practice

  • PCC

  • Accept and embrace diversity

  • Respect the expertise of others

  • Develop trusting relationships

  • Act with honesty and integrity

  • Maintain competency in one scope of practice

Teams and Teamwork

  • Participate in patient-centered problem-solving.

  • Integrate knowledge and experiences of others

    • Apply leadership principles to support collaboration.

    • Develop constructive conflict management strategies.

  • Share accountability

  • use process improvement strategies

Communication Strategies

  • A common language facilitates overcoming barriers in patient-centered care.

  • SBAR (Situation, Background, Assessment, Recommendation):

    • Promotes patient safety via structured information sharing.

TeamSTEPPS (Team Strategies and Tools to Enhance Performance and Patient Safety)

  • Developed by AHRQ to enhance teamwork in healthcare.

  • Improves communication-related to patient safety

  • Evidence-based framework that optimizes team performance

  • Comprised of: Leadership, situational monitoring, mutual support, and communication.

TeamSTEPPS Skills and Performance Areas

  • Skills Include: Leadership, communication, mutual support, and situational monitoring.

Communication

  • SBAR

  • Call-out/Time-out: Directing information to a specific individual to help a person participate; In a timeout they stop and ask the patient what procedure needs to be done and what side

  • Check Back: Say it back

  • Handoff

Leading Teams

  • Brief

  • Huddle

  • Debrief

Conflict and Resolution

Understanding Conflict

  • Identify whether conflict stems from hostility or competition/difference in goals between disciplines

  • Conflict can have positive and negative effects.

Types of Conflict

  • Intrapersonal: Between Yourself

  • Interpersonal: Between each other

  • Intragroup: In one group

  • Intergroup: Between two groups

Managing Conflict with Good Communication

  • Use ‘I’ messages and focus on issues, not people.

    • Taking accountability

    • How it is affecting ME

  • Encourage active listening and clarify messages.

  • Dont make people feel defensive

  • Think about body language: Face the person…

  • Attempt a private area for discussion

Conflict Resolution Styles

  • Accommodating: Weak, fearful of change

  • Compromising: Both sides give in to whatever the decision is…

  • Collaborating

  • Avoiding: Walking away… but cannot avoid forever…

  • Competing: negative way to avoid conflict. everyone needs to be reminded best care for patient.

Summary

  • Teamwork and collaboration improve interprofessional healthcare practices.

    • Critical for reducing medical errors and healthcare costs.

    • Enhances patient-centered care through effective communication.

  • Must advance interprofessional learning experiences to prepare future health professionals for team-based care.

  • Core Competencies: Roles & Responsibilities, Values & Ethics, Communication, Teams & Teamwork.

  • TeamSTEPPS Components: Leadership, situation monitoring, mutual support, communication.

    • Effective communication strategies are vital when handling conflicts and ensuring patient safety.