Listening Effectively

A set of vocabulary flashcards focused on effective listening concepts and skills.

Listening

The active process of making meaning out of another person’s spoken message.

Hearing

The sensory process of receiving and perceiving sounds.

Attentional Biases

A tendency to focus on specific messages while ignoring others.

Information Overload

When you are exposed to many messages at once, making it difficult to attend to everything.

Selective Attention

Listening only to the information that we find relevant.

Rebuttal Tendency

Debating a speaker’s point and formulating a reply while the speaker is still talking.

Closed-mindedness

The tendency not to listen to information that conflicts with one's own beliefs.

Pseudolistening

Pretending to pay attention to someone while actually being distracted.

Informational Listening

Listening to learn or understand, such as during a lecture or when given directions.

Critical Listening

Listening to evaluate or analyze a speaker's argument.

Empathic Listening

Listening to understand and acknowledge another person’s feelings.

HURIER Model

A model of effective listening that includes Hearing, Understanding, Remembering, Interpreting, Evaluating, and Responding.

Active Listening

Engaging fully with the speaker and demonstrating understanding, as opposed to passive listening.

Barriers to Listening

Obstacles that hinder effective listening, such as noise, emotional involvement, and biases.

Confirmation Bias

The tendency to favor information that confirms one's existing beliefs.

Evaluation of Speaker Credibility

Assessing the trustworthiness and expertise of the speaker.

Nonverbal Communication of Support

Using body language and other nonverbal cues to show understanding and empathy.