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c
the business agreement under which a business distributes the goods or services of a parent company is called a. partnership b. corporation c. franchise d. proprietorship
c
what is an effective technique for employees to use to extract relevant information from written materials? a. develop a rough outline b. ask frequent questions c. take notes while reading d. skim through chapter titles
d
what information should employees avoid sharing with their coworkers? a. operating hours b. promotional ideas c. inventory policy d. current salary
d
what element of voice is important in order to communicate effectively with others? a. documentation b. vocabulary c. grammar d. articulation
a
why is it important to use communication styles that are appropriate to the target audience? a. to effectively convey information b. to analyze feedback c. to organize presentations d. to quickly establish control
a
when organizing information to present in a business report, it is effective to a. develop an outline b. interpret the data c. remain objective d. determine the purpose
b
what is the purpose of developing and using graphics in business reports? a. to entertain the audience b. to communicate information c. to fill up the page layout d. to highlight reference material
b
as Kevin edits a professional report, he is not sure whether to italicize or underscore a book title. to obtain the correct information, Kevin should a. ask his coworker for advice b. refer to the appropriate publisher's style manual c. look up the information in a current dictionary d. identify the readers' preferences
b
which of the following message closings is the most appropriate to use for a businessperson who is sending formal e-mail correspondence: a. THX b. regards c. greetings d. affectionately
b
which of the following is a communication technique that supports and encourages a speaker: a. take notes b. active listening c. speed reading d. making comments
c
which of the following would not help salesperson to create positive customer/client relations: a. showing enthusiasm b. providing information c. ignoring objections d. offering services
d
what should employees do to maintain a customer-service mindset? a. decide how to spend their break time b. listen to the words of soothing songs c. maximize conversations with coworkers d. devote their full attention to customers
b
which of the following is a businesslike way for employees to handle a situation in which they must obtain information requested by customers and call the customers back: a. tell the customers exactly when they will be called b. ask the customers when it would be convenient to call them c. explain how much effort will be required to get the requested information d. ask the customers to call back if they don't receive a call within 24 hours
d
many business policies are designed to attract customers by making the purchasing experience more convenient for them. these are known as ______ policies. a. flexible b. employee c. product d. service
b
what kind of customer would make the following statement: "i know this product is available in other sizes. i don't care what the brochure says." a. suspicious b. domineering/superior c. slow/methodical d. dishonest
a
a customer complains that a product does not have all the features desired and returns the item to the business. which of the following results of the complaint does not cost the business additional money: a. marking up the price of the returned product b. recording the return transaction c. returning the item to stock d. changing inventory records
c
which of the following is an example of a economic service: a. watch b. pen c. haircut d. hat
d
an example of a natural economic resource is a. equipment b. tools c. buildings d. wood
a
19what are the three basic economic questions? a. what products will be produced; how will products be produced; and how will products be allocated b. when will products be produced; how will products be produced; and how will products be allocated? c. when will the products be produced; what products will be produced; and how will products be allocated? d. where will the products be produced; when will products be produced; and what products will be produced?
d
when a producer changes the shape of a product, this creates _______ utility. a. time b. distribution c. possession d. form
c
if the demand is so great that consumers will buy regardless of price, a(n) ______ market exists. a. seasonal b. buyer's c. seller's d. equilibrium
a
assume that the equilibrium price for a product is $300. if the price of the product is then set at $400, which of the following will most likely occur: a. excess supply b. excess demand c. price rationing d. decreased supply
b
social responsibility is the duty of business to a. provide social activities for employees b. contribute to the well-being of society c. contribute to product development d. provide educational loans to employees
b
what part of human resources management includes locating and hiring employees to perform the jobs that are necessary in order for a business to operate? a. planning b. staffing c. directing d. organizing
d
government owns the basic means of production but there is some private ownership of businesses under a. entrepreneurship b. communism c. capitalism d. socialism
a
one of the freedoms provided to individuals by the private enterprise system is the freedom to choose a. where they will work b. how their employees pay them c. which taxes they will pay d. which laws they will obey
a
which of the following is classified as an operating expense: a. cost of utilities b. cost of preparing items for sale c. cost of goods sold d. cost of raw materials
d
which of the following is an example of pure business risk: a. investment in the stock market gains 10% in one year b. a new product line is introduced c. a new competitor moves in across the street d. a shipment of goods is lost in transit
a
a basic economic principle behind out private enterprise system is a. the freedom to compete b. government regulation c. gross profit d. the satisfaction of consumers
d
which of the following regulatory agencies might be involved in settling a strike: a. federal trade commission b. consumer product safety commission c. food and drug administration d. national labor relations board
c
which of the following is a way that the productivity of an individual worker can be measured: a. by dividing the dollar totals of sales by the cost of making all those sales b. by dividing the total number of products produced by the number of production steps c. by dividing the number of customers served by the number of hours an employee worked d. by dividing the dollar totals of sales by the number of salespeople who made the sales
c
Paul is nervous about his sales presentation. but, he doesn't want to admit it to himself. his coworker, Amanda, pointed it out to him while he was practicing what to say. what should she recommend that he do? a. boost his self-confidence b. exhibit a positive attitude c. accurately assess his emotions d. display empathy for another's emotions
c
in an employment evaluation, new employees have to identify their self-concept. what are some examples they could use for identifying self-concept? a. visualizations b. affirmations c. abilities d. physical traits
b
an employer who thinks that all young epople are lazy and poorly trained is an example of a. discrimination b. prejudice c. hostility d. harassment
b
when reviewing your life experiences to help assess strengths and weaknesses, look for behavioral a. choices b. patterns c. talents d. mistakes
a
as the manager of her own company, Brooke is able to guide the company and its employees in a desire manner, Brooke possesses the trait of a. leadership b. creativity c. empathy d. initivative
c
the ability to demonstrate interest and enthusias often leads to greater a. personal integrity b. individual recognition c. personal achievement d. emotional instability
b
an employee who is able to work efficiently and effectively with little or no supervision is displaying a. empathy b. initiative c. loyalty d. apathy
d
a responsible employee who realizes that s/he has given a fellow employee the wrong answer to a work question would handle the situation by a. refusing to answer questions in the future b. letting the other employees figure it out c. pretending that s/he gave the right answer d. apologizing and giving the right answer
c
which of the following is a behavior which would be characteristic of an honest employee: a. covers for a fellow employee b. mismarks resale goods c. handles funds with care d. ignores dishonesty of others
d
what type of action might cause a business to dismiss an employee? a. forgetting to reorder supplies b. asking for additional training c. requesting a promotion d. misusing company benefits
a
typical characteristics of a person with a negative attitude are that s/he is a. inflexible and resistant to change b. courteous and considerate toward others c. generous and helpful to others d. flexible and open to new ideas
d
which of the following responses to a difficult situation would damage your professional image: a. controlling your facial expression b. listening without interrupting c. showing empathy toward others d. using inappropriate language
a
Susie is not happy with her job because her coworkers are always telling her she doesn't do her share of the work. Susie's feelings are the result of a. negative feedback b. consideration c. lack of skill d. cooperation
b
changes in the values, tastes, and habits of Americans is a definition of ________ change. a. economic b. social c. governmental d. technological
b
when office arrangements require employees to share space, what do many businesses provide in order to offer their employees an area for privacy? a. individual cubicles b. meeting rooms and doors c. recreational facilities d. cafeteria with small tables
b
which of the following is key to developing empathy: a. being on guard against criticism b. being sensitive to others' emotions c, avoiding people who are different d. basing your opinions on your emotions
b
which of the following is a characteristic of effective communication: a. variety b. completeness c. vagueness d. informality
d
some individuals are afraid that others will hurt or embarrass them if they become assertive. the reason these people have this fear is that they have a. established a set of goals they want to meet b. developed a high degree of self-confidence c. learned how to cope with aggressive people d. been mistreated by an aggressive person
b
our society has become more complex over time. this has prompted businesses to use teams in order to obtain more a. materials b. information c. time d. capital
a
the ability to recognize and manage our feelings and use the feelings or others is called a. emotional intelligence b. self-awareness c. leadership d. vision
c
a dream that has a chance of becoming a reality with hard work and determination is an example of a(n) a. goal b. idea c. vision d. mission
c
which of the following is a skill that coaches need to master to be effective: a. flexibility b. management c. communication d. integrity
b
Ruth wants to do the jobs she likes best and leave the ones she doesn't like for her coworkers to do. is this fair? a. yes, Ruth is doing what she does best b. no, each worker should do his/her fair share c. yes, this evens out the workload d. no, Ruth should not expect coworkers to help her
c
a characteristic of democratic managers is that they generally a. encourage creative ways of doing things b. rely solely upon their own judgement c. explain the reasons behind procedures d. give very specific orders and instructions
a
to delay payment when buying business supplies from a web site, a purchaser is most likely to pay for the goofs with a(n) ______ card. a. credit b. debit c. ATM d. store-value
b
when Matthew receives a check four times a year for income he has earned on his stock investments, he is receiving a. credit b. dividends c. deposits d. cash
a
what type of credit account advertises "90 days same as cash?" a. budget b. installment c. regular d. revolving
d
Logan plans to buy a used car from Tompkins Super Auto Mart. these base price of the car is $6,375, and the sales tax rate is 6.25 percent. how much sales tax will Logan need to pay? a. $376.98 b. $425.16 c. $407.22 d. $398.44
c
when monies are withheld from an employee's paycheck to cover taxes and insurance, these funds are the employee's a. net pay b. gross earnings c. payroll deductions d. expense refund
b
the process of keeping the financial records of a business is known as a. controlling b. accounting c. financing d. bookkeeping
c
when businesses invest funds to expand, they are involved in the process of a. selling b. depreciation c. financing d. capitalism
c
which of the following is a benefit of orienting new employees: a. increases the need for training b. creates a formal work atmosphere c. reduces anxiety about the job d. helps employees make friends
a
marketing links producers to a. customers b. distributors c. retailers d. marketers
c
at an exhibit, an employee helps customers make selections of new items that appeal to them. which function of marketing is the salesperson performing? a. pricing b. promotion c. selling d. distribution
c
which of the following is an example of a business applying information to accomplish a task: a. developing questionnaires for local surveys b. conducting research on consumer preferences c. reviewing data on trends to develop new products d. examining promotional activities of competitors
b
what do most businesses develop to store information for future use> a. filling cabinets b. computer systems c. safety procedures d. project requirements
b
a legal issue associated with the use of information might involve the violation of _______ laws. a. patent b. copyright c. trademark d. contract
b
computer database programs make it easier for businesses to manage a. problem-solving skills b. large amounts of related data c. internet search engines d. customers' buying habits
c
the set of computer programs that manages the hardware and software of a computer is the a. transfer protocol b. digital connection c. operating system d. electronic source
d
an electronic planning device that many employees use to keep track of their activities is an example of a a. presentation application b. communication system c. web-based program d. time-management tool
b
when conducting a web search, keywords entered into the query field should a. be entered as all lowercase letters b. be as specific as possible c. be very broad or general d. contain fewer than 10 characters
c
what software program would a local car dealer use to organize and sort customer information in order to mail postcards to customers to remind them when it is time for routine maintenance? a. spreadsheet b. word processing c. database d. desktop publishing
d
which of the following is a standard capability of spreadsheet software: a. to manage files b. to create slides c. to prepare text d. to graph data
a
when designing a web page, the basic elements on the first screen should include a. an overview of the content that is visually interesting b. large graphics that capture the reader's attention c. highly detailed information about the page sponsor d. small graphics and a variety typefaces for visual balance
b
some safety hazards in the workplace are caused by the unsafe actions of workers. an example would be a. talking to coworkers on a break b. wearing inappropriate clothing c. driving a company vehicle d. standing close to a load in order to lift it
b
what can businesses do to create and maintain a safe work environment? a. respond quickly to an emergency situation b. teach employees how to correctly use equipment c. establish laws that employees must follow d. develop ways to recycle production waste
d
which of the following does the occupational safety and health administration require all companies to have: a. specially equipped sick rooms b. approved safety-training programs c. licensed medical personnel d. adequate first-aid supplies
b
employees who take home pencils, notepaper, and other office supplies for person use are guilty of a. fraud b. pilferage c. robbery d. shoplifting
b
protecting company information and intangibles often involves the rules established to control access to a. inventory methods b. computer systems c. cash registers d. storage facilities
b
David is meeting with a group of his employees to discuss what types of good and services they need to successfully perform their jobs. this is often the first step in the ________ process. a. marketing b. buying c. selling d. recieving
d
which of the following is NOT part of a systematic approach for reordering business supplies: a. monitoring the effectiveness of the plan b. planning inventory maintenance levels c. making necessary adjustments d. purchasing stock when almost depleted
c
which of the following processes turns economic resources into goods and services: a. promotion b. marketing c. production d. distribution
a
if you are in doubt about selecting and item of clothing for work, it is usually best to choose the one that is a. conservative b. highly advertised c. a current fad d. most-eye catching
d
once you get organized, in order to stay that way you will probably have to a. have help b. reorganize frequently c. work harder d. change your habits
a
a good way to see how much you have accomplished as you work toward a goal is to a. keep a record of your progress b. express your goal on paper c. base your goal on an honest study d. express your goal in action verbs
b
which of the following should a person do first when facing the need to make a decision: a. make a choice b. define the objective c. analyze results d. evaluate information
a
Leslie's parents put a big dry-erase board on the refrigerator and let the kids write suggestions for how to organize and assign household chores. which step of the seven-step problem solving method does this situation illustrate? a. brainstorm possible solutions b. state and check assumptions c. define the problem d. evaluate the solution
c
some people avoid developing self-understanding because they are afraid they will a. develop empathy b. lose their friends c. learn something negative d. become egotistical
c
most businesses expect their employees to show an interest in the company by being a. emotional b. aggressive c. cooperative d. impulsive
c
Jane enjoys working with people, is interested in television and advertising, has excellent grades in english and speech, and is very creative. what occupational area would she be better suited to pursue? a. personal services b. business and office c. communications and media d. health and fitness
c
most businesses require their employees to have at least a. technical ability b. specific job training c. basic academic skills d. college diplomas
a
how should a job applicant answer a question on a job application about how much s/he expects to be paid? a. by writing "open" in the blank after the salary question b. by asking for a low salary in order to get the job c. by stating the same salary s/he now receives d. by stating the highest figure s/he thinks the business will pay
d
when asked questions during an employment interview, applicants should a. change the subject b. say "yes" or "no" c. nod in agreement d. answer in full
a
a job interview follow-up letter can be a valuable tool for applicants who are nervous during a job interview because the letter can a. include anything the applicant forgot to mention b. persuade the interviewer to hire them for the job c. demonstrate their skill in oral communication d. overcome the impression they made during the interview
b
a personnel director who received a resume that contained several misspelling and incorrect punctuation is likely to decide that the job applicant probably a. was over-qualified for the job b. would make mistakes on the job c. would expect a generous salary d. was planning additional education
a
participation in school operated programs such as the school store or library is one way that students might obtain a. work experience b. additional education c. college information d. job approval
a
why is it often necessary for employees to continue their education after working for several years? a. to change careers b. to serve an apprenticeship c. to attend college d. to take online classes
c
which of the following is an example of an individual's occupation: a. changing jobs within the company b. getting a part-time job c. being a career salesperson d. exploring new employment options
a
which of the following are the principal functions of management: a. planning, organizing, staffing, directing, and controlling b. evaluating, organizing, hiring, and supervising c. leading, testing, monitoring, controlling, and organizing d. interviewing, hiring, planning, and testing
Note 
Flashcard (24)